We do not cater to clients; we are automating in-house processes like finance and HR, payroll processes, accounts payable, accounts receivable, and collection. These are the kinds of use cases, with separate teams for each domain, while our team mostly focuses on the finance part of it.

I appreciate that Automation Anywhere is so user-friendly, and currently, our team is learning Power Automate and migrating some of the processes as we go. I find Automation Anywhere very developer-friendly, and I have been in this field for seven years, working on tools like UiPath and Automation Anywhere, then switching to Power Automate, which comes with quite a bit of a learning curve. Something that can be done very simply in maybe one or two lines in Automation Anywhere takes a lot of workaround in Power Automate. Automation Anywhere has positively impacted my organization primarily because the deployments were mostly done before I joined, and I focus on knowledge transfer and migration. However, from what I understand, during COVID, they started RPA in our firm and saved a lot of manual hours by automating the business processes, which was a lot of help especially during that time.

One area for improvement with Automation Anywhere is that while Power Automate has very simple integration with Microsoft tools, it is something that could be worked upon. Even in my previous organization and many other organizations are shifting towards Power Automate, especially companies catering to clients because of the cost efficiency with Power Automate, which is also something you can take into consideration. I confirm that while the product has advantages in terms of pricing, in terms of integration, it needs some improvement.

My current experience in this field is seven to seven and a half years.

The deployment of Automation Anywhere is quite simple for me.

We actually have some citizen developers in our organization who develop entire processes on Automation Anywhere, even with very little knowledge of how RPA works. During the migration, I had the opportunity to meet some of these business users when they came to India a couple of months back, and we had the same conversation that Automation Anywhere was very user-friendly compared to Power Automate, which is something everyone appreciated.

There have been many instances, particularly in my previous organization where we did a lot of development in Automation Anywhere, catering to clients like CPA firms in America, where we raised tickets for solutions but did not always find a satisfactory resolution, despite connecting over a call.

I previously used UiPath, but not in this firm where I have been for only seven months, focusing on Automation Anywhere and migrating to Power Automate.

I do not remember approximately how much time the deployment for this product took.

I could implement it all by myself without any consultancy or help from outside.

We do track ROI, though I do not have the exact statistics in mind. For every man hour during any deployment, we estimate about $70 saved based on how much it takes manually to do that process, and we track that every time the bot runs.

I am considering Power Automate because of the cost.

In my current role, I joined about six or seven months ago, and they have been using Automation Anywhere for three or four years with a renewed license for another three years. Automation Anywhere has positively impacted my organization primarily because the deployments were mostly done before I joined, and I focus on knowledge transfer and migration. However, from what I understand, during COVID, they started RPA in our firm and saved a lot of manual hours by automating the business processes, which was a lot of help especially during that time. The challenges I was trying to resolve by implementing Automation Anywhere mostly revolve around automating repetitive business processes, as during COVID, there was a lot of extra work in my role within the aviation industry. Streamlining the business processes made a lot of sense and helped boost the revenue significantly. I provided this review with an overall rating of 8.

I have been working with Automation Anywhere for three years now. I work for an American insurance company, and we use Automation Anywhere for going out to insurance carrier websites to download loss run files, and we also use Automation Anywhere to extract information from those files. It's really just a fetch and then retrieving the data out of the files.

Automation Anywhere is quite intuitive. I came from using Blue Prism for three years, and I am self-taught within Automation Anywhere. Some of the advances that they have made recently with the debugging and being able to step into bots have been super useful. I quite appreciate that they are always innovating and trying to improve their product. Some of the things that are there and available to use are really powerful and it is super useful.

We do not use Automation Anywhere with business users. It is solely within a technical team, but it is quite useful for demoing the code. Business users can follow along because depending on the view that you use, you can use it as a flow with screenshots for the different UI elements that you have interacted with. It is really useful to show that this is the button that we are clicking and it is going to do X, and then they can follow that along, almost in the way a design diagram would work.

We have had a massive return on full-time employee resources that we have saved by just using Automation Anywhere. Since I picked it up and joined the team, we have found different areas to use it beyond the main one that I stated earlier. We have a lot of daily processes running now that take a lot of manual work off our business users—the simple day-to-day tasks that do not require much thought but are quite time-consuming. The return on investment is massive and it is super useful. Within the organization, we have opened up a lot of really useful dialogue and improved a lot of processes because of it. It might not be directly because of Automation Anywhere, but it might have been through business users seeing some demos and some of the solutions that we currently have in place, which has enabled them to go off and fine-tune things themselves and come back to us. As a product within our organization, it is very useful and we have had a lot of good return out of it.

We do not use Automation Co-pilot, Process AI, or RI. I and my team do not use any of the Co-pilot features. It is one of the things that we probably should get involved with, but I have done the training on it. It is just finding the time to try and implement that from what we are currently using to slot that into our day-to-day practices. We have not had that opportunity to fully learn it and then interact with it. I find that things with Co-pilot, even for Microsoft, are more a case of learning yourself how to work it and get it to do what you want to do, as opposed to Automation Anywhere where I can think it and I should be able to do it, and I would find that the quicker way and probably learn more about what I am actually automating in that way.

Being able to, within the debugging code, start from a specific point would be massive for me. For example, if you had something with forty steps but you only had to test from step thirty onwards, that would save a lot of time because what I end up doing is taking the steps to the very top, running it down, then I have to delete it out and go through it again, and it is not running within the actual flow. Being able to start an automation or a bot from that specific point would be super useful. What they have done lately with being able to step into bots and out, and enabling break points, has been massive and has helped hugely, so it is good that they have taken previous feedback from developers on board.

There is room for improvement around the recorder function. Based on the website or the UI that you are interacting with, if it is older, it can be quite difficult to define and locate the element. Sometimes I find going through the different spy modes or capture modes that some of them can be really hit or miss. If you are not using the basic default one that is there, which tends to give you your DOM X path and your attributes and path, you cannot locate it through that for whatever reason due to the way a UI or a website has been built, usually poorly. You have to go into the accessibility modes and it sometimes can be really difficult to hone down to it. Or it might work locally and then when you put it onto a bot, it does not. Really just a fine-tune and maybe add more capture modes if possible through the recorder feature would be helpful.

I have been working with Automation Anywhere for three years now.

The only time we have had performance issues was when they pushed an update for the recorder package, and it brought down a lot of things across all their cloud environments. I think it was related to a Chrome or Edge update, one of those Chromium updates. Beyond that, we have had no real outages. There have only been a few times where the control room went down, but it is back up within a couple of hours. For us, it was down in the morning, which would be in the night in the US, so we have not been impacted too much, which has been minimal. Apart from the Chrome issue, which took them maybe a week to fix, we lost a lot of processes during that time, but it just happens unfortunately.

Any time we have had to scale, such as when we outgrew the desktops that we have had in place, it has been quick enough to scale up. Usually, the hold up would be on our side, getting the remote desktops built and the specs set up. But whenever we need a license, it is usually pretty quick from Automation Anywhere to get that available for us. We tend to know in advance when we are going to need it, so we order it or inquire about it within about a month, and it is usually there within a week or two.

It is, in all automation, unfortunately up to the websites or UIs that you are interacting with. If they make a change and do not give you notice or there is no test environment, then you are going to be impacted and have downtime. Regarding Automation Anywhere itself, there has been no real issue any time there are package updates—they just install a new version and your current version is still fine to run. I have found out that you can do an environment-wide push or update of all the packages, which has been super useful as well. There has been no real maintenance beyond the maintenance of the bots or flows themselves, which is caused by outside parties or platforms making changes to their data or UI.

The tech support is probably a seven or eight. There is always room for improvement with everybody.

I switched from Blue Prism to Automation Anywhere because of the companies I was in. The previous company I was at used Blue Prism. I then switched over when I changed companies, where they had Automation Anywhere already installed. That is what I had to pick up and learn from scratch. The adjustment period was quite straightforward. It was not overly complicated, which was quite nice. I have attended the Automation Anywhere Imagine conference before and spoke with some of their technical experts and asked about qualifications and if it would be worth doing. They asked about my level of experience, saying I would not need it so I should be fine, which was a relief.

We went directly through the license that we have. We work directly with them, and I was at the conference either last year or the year before, which would be 2024. It was in Austin, so I got to meet a lot of the technical people and see what the upcoming products were as well.

I have only been involved in setting up new remote desktops. I work closely with the system team or one of the support people, and we installed that together along with the required build. We have installed three since I joined. The first time was because neither of us had been through it, so it was maybe a bit trickier, but we worked through it within a couple of days, and the next two we have set up since have been really straightforward, which is good.

I do not have it off the top of my head. It is something that my boss tracks. I am the lead engineer within the team, but I think maybe last year we probably saved upwards of a million dollars through the use of Automation Anywhere. In terms of return on investment, we have not had to hire contractors to do work or we have freed up full-time resources to go off and do more useful things that they have been able to do—things that require thought and analysis as opposed to the just if X do Y scenario. I think it is approximately a million that we have saved in the last year.

I have nothing to do with that. I think I have been involved in some conversations, but it is all over my head. I am given the tools to work with, which is nice. I am far enough down the totem pole that I do not get involved in costing and those conversations.

We have gone with an AI model instead to do our extraction using another third-party vendor, but the conversations we had were super useful. I cannot fault the support that those people had with trying to get us off IQ Bot, and any questions we have had where we have been really stuck, they have been responsive usually within twenty-four hours depending on office hours.

We are keen to explore automation and try to use it as best we can. We automate either getting files or details from emails, and then we push that data through AI, hopefully to an in-house model that extracts and sorts what we need, which will either push it to the right website or pass that information on to the correct people.

It would be a case of starting small. Look for small wins first, as opposed to trying to automate something big. If an organization is using it for the first time, you want to ease people into it because some business partners can push back if they do not have a proper understanding of automation. Given the current climate, a lot of people think of AI and robots taking people's jobs. So it is really about starting small, nurturing that automation, getting confidence, doing lunch and learns, reaching out to departments and seeing what you can do, demoing to show the capability. That should then create a really healthy pipeline for any automation team.

I would rate my experience with Automation Anywhere as probably an eight or nine out of ten. Some of the experience I have had, I have enjoyed using it. It might have scored higher if I had never used Blue Prism before, but seeing different flavors of things out there could also be from a technical point. There are probably certain things I have not unlocked within Automation Anywhere yet that I could explore. That is one of the joys of automation—there is always something new to learn and always something to upskill on. Automation Anywhere is a really useful product and we probably do not actually use it to its full potential within the company. We are just sort of in our ways of how we are using it currently, but it is definitely something we are going to explore going forward.

I use Automation Anywhere for various things, especially in most cases, like automating most of my tasks because I'm always having multiple tasks such as email deliveries and so on. It helps me to automate all those tasks.

Being something we use daily also helps us with document management and file automation. It simplifies all our file management. It is easier to navigate because we are used to it. It helps us with editing, scanning, extracting some data, and so on. It's something that we use commonly in our organization.

I use Copilot, previously known as AARI, and it's not bad, as it is good for that in-app natural language experience, finding the running automations, and then the tasks at hand. It's not a bad one and simplifies our work.

Automation has helped us improve productivity in that it first of all saves time. With that, of course, that improves things, and we can now do other tasks. On top of that, because of the automation, at least we are able to eliminate those human errors, maybe missing out on something. It is really good for improving our productivity and has helped us a lot.

I'm just a user, an end-user of Automation Anywhere. I have no affiliations. For improvement, perhaps what I can say is that sometimes I get challenges with the customer support team. When I contact them, they are sometimes busy, and I get delays in replies. They always reply, but at a later hour on some days, although of course, some days they are responsive.

I started using it earlier in June last year, but it's not that I had some stopover and then again just resumed recently.

I wouldn't complain about the stability of Automation Anywhere. It's stable. There's nothing that crashes or any abrupt shutdowns. It's always consistent.

The scalability is also good. It's a good one.

The quality of the support is a good one, but it's just those delays when we need immediate help. I would rate it a seven out of ten. It's not bad and good, but there are only delays when they are replying and they take some time. Not every day, but of course, some days.

I had used Blue Prism for a short time, but I didn't have a good experience, so I had to change.

The learning curve of Automation Anywhere was a steep one. It was hard to get used to the software initially, but then after some time, I was okay with everything. Initially, the deployment was a little bit tricky to get used to, but with time, we are now okay. Initially, it was a little bit complex.

I have an estimate for how long it took to deploy it. I estimated around two to three months.

It being a decision made by our big IT team, everyone also has their other reasons why we had to switch from Blue Prism to this one.

Both are good, but personally I would prefer Automation Anywhere. It's much easier for me, easier to navigate, no coding is required, simple to use, and pricing is fair.

I got the link on the platform of Automation Anywhere. It was an invite through a form.

Currently, I have no specific feature I would demand in Automation Anywhere. Of course, I would be happy if they added any other feature that would make my work easier. Although I'm not certain of which one, but at the moment, everything is okay with it. If they can also make any additions, it would be good.

Currently, it does not require any maintenance on my end.

I have no major complaint about the integration of Automation Anywhere into my workflows, APIs, and business applications. The integrations are always okay. I have no major problems. It integrates easily with our systems. It has no main challenges.

Upgrading Automation Anywhere to a new version is now easier because I've done it multiple times, so it is easy. No problem with it. It is okay.

The pricing of Automation Anywhere is, I think, not bad and a fair one. It's not so expensive, but of course, it is worth the cost. It is good pricing.

Overall, I would rate Automation Anywhere an eight out of ten because it's something that I really depend on. File transfers, managing my tasks, automating, managing, monitoring the event logs, that automated monitoring of all our server logins, then also detecting any problems in the process and errors, and so on.

Finance is where it starts in most companies. Other areas are slowly adopting it. In banking, automation is taking place in underwriting, loan process origination, loan documents, and servicing. Automation Anywhere has established a strong legacy in finance and accounts. Given its extensive options, it can be implemented across multiple industries such as banking, capital markets, oil and gas industries, specifically in finance and accounts, and HR processes. It is particularly useful for repetitive and bulk document-based policies, setting up vendors, setting up employees, and numerous document-based aspects.

Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time.

The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere.

The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details.

Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.

The normal RPA automations and integration with agentic AI are functioning effectively through Automation Anywhere. However, regarding document training, improvement is needed. Currently, it requires 10 or 12 formats for decision-making, which might not be optimal. The limited sample size affects automation efficacy, resulting in 50-60% accuracy. This needs refinement to achieve 75-80% accuracy with document understanding, reading, and processing various document types. The current accuracy rate of 60% for document-based automations requires human intervention. Focusing on improving this area would be beneficial.

I have been working in automation for the past six to seven years.

Maintenance is required for load handling, and some automations occasionally become idle due to sunsets. Customer support for error handling and troubleshooting is necessary. Currently, human dependency remains for these aspects.

The system is extensively used, with scalability depending on the number of licenses acquired. Each bot license handles a specific workload volume. Automation scale can be planned based on workload requirements, necessary downtime, and maintenance needs. Automation Anywhere accommodates these scaling requirements.

They are highly responsive to customer needs. I would rate their service as nine out of ten.

The setup process is quite straightforward. With agentic AI, we can incorporate APIs, integrate normal automated processes, and third-party tools. The workflow integration process is simplified, offering options to use existing objects or create new ones.

Implementation requirements depend on the specific process. Some processes require extensive in-depth study, while others involve simple automation. The complexity varies based on the process type and documents used.

Both time and cost benefits are achieved. While specific client details are confidential, the solution reduces time, increases accuracy, and decreases the number of process steps required to perform tasks. These improvements result in significant cost reductions.

From an RPA perspective, it is affordable. Integration with LLM increases costs. Considerable focus is required on fine-tuning prompts, standardizing processes, and implementing effective guardrails. The expense of Automation Anywhere varies depending on implementation methods.

The tools include ERP systems and existing automations. Automation Anywhere is platform agnostic and can work with multiple tools, including proprietary customer tools, in a collaborative manner.

Per bot, 0.10 FTE is achievable. Business analysis training requires approximately 20 hours.

Many on-premise features have migrated to cloud platforms to leverage agentic AI benefits. Automations and agents are predominantly deployed in public or private clouds, depending on organizational requirements.

Automation Anywhere continues evolving with a focus on business services. They need to conduct better research on document reading and improve the accuracy of agentic and GenAI automations to differentiate their product in the market.

I rate Automation Anywhere an 8 out of 10.

My main use cases for Automation Anywhere include enterprise use cases in travel, banking, and supply chain. It's used for automating back-office business processes that simplify the work of day-to-day business operations.

The AI Agent Studio plays a crucial role in our automation processes as we use it to create autonomous agents, specifically back-office autonomous agents. We use it to automate processes where AI agents call the RPA bots for automation. The bots will call, and the agents will be calling the bots for the action part, while decision-making is done by AI agents. Wherever decision-making is involved, the agents take the lead. If there are pure actions to be performed, an AI agent will call an RPA bot. If there is any knowledge discovery or details to be searched, then it uses context routing or a RAG index. Finally, whatever an AI agent has done goes through a human in the loop for final verification by a human reviewer. This is a business process and AI agents are new, so we have introduced human verification for any actions done by AI agents. It goes through a human review before actually being performed in core enterprise systems such as SAP, ERP systems, booking systems, or insurance claim systems.

The main challenge or objective I was looking to solve with agentic process automation is related to tasks which cannot be purely rule-based automation, such as reading emails or going through content which is more unstructured in nature. When referring to unstructured nature, it could be contract documents, mortgage documents, reading mail messages, or chat messages. In all those areas, we cannot employ RPA bots to perform the automation because RPA bots tend to expect the data to be in a more predictable, deterministic, and more structured form or a semi-structured form.

The Autopilot capability of Automation Anywhere has been more useful in semi-autonomous processes where I need to discover information from enterprise documents, such as policy documents or more enterprise-related documents. Autopilot is particularly useful for back-office teams because it provides more reliable and precise responses compared to traditional search methods. It is useful for teams in their day-to-day processes where they have to refer to information from enterprise documents, guidelines, or fetch information from SOPs.

The AI Agent Studio compliance feature effectively meets our needs by providing a trust layer that enables us to define which LLMs to use, the level of creativity that we can allow, and creative decisions we can allow it to take. It determines what gets revealed to the model provider versus what doesn't, including whether PII and PHI data is revealed or concealed. It also supports potential tokenization of sensitive data. The guardrail modules are beneficial; if the tool doesn't return the expected response, then it raises an error, alarm, or warning. These configurable settings within APA, in the control room, are a good way to start in order to pursue use cases that we couldn't pursue earlier, which were completely manual.

AI governance is very important in my organization, and the AI Agent Studio compliance feature effectively meets these needs. APA helped achieve automation goals, but it's evolving. We have tried simple and medium use cases, and there are more complex, cumbersome use cases yet to be picked up. For now, the complex tasks that we could not pursue through RPA, we are able to do with APA.

Automation Anywhere adapts well to customers' needs. Customers are migrating or willing to pursue more complex use cases requiring AI capabilities, and their platform supports the needs for more complex implementations.

The robotic capabilities are most valuable. The different screen scraping capabilities have been in use for a long time. Their agentic capabilities and AI capabilities have brought many new advancements and features. Their Autopilot, semi-autonomous agents, and autonomous agents have added numerous new features and capabilities. I would rate them high on these features because they have innovated and kept their platform more centered and relevant in the market by introducing these AI and agentic capabilities.

Automation Anywhere is a good platform with extensive capabilities. Their roadmap is promising, especially the AI roadmap. They have good AI capabilities, autonomous agents, semi-autonomous agents, knowledge agents, RAG capabilities, and AI engineering capabilities for faster development.

Regarding improvement areas for Automation Anywhere, they already have strong AI agentic capabilities. The autonomous agents and semi-autonomous agents have decent capabilities, and I don't see any gaps with the way it's been designed. We tried creating agents, autonomous, and semi-autonomous agents with Automation Anywhere, and it is working fine. We see good capabilities and faster time to implement. It has good low-code implementation capabilities, so we are able to perform implementations faster using the agentic AI stack in Automation Anywhere. The architecture and pro-code support for pro-code agents are areas that could use improvement, which they don't have currently.

I have been working with Automation Anywhere for five to six years.

Regarding stability and reliability, Automation Anywhere is good.

For automation at scale, it's a reliable platform. I can implement a large number of automations, and the platform performs well. I don't see any issues with stability or scalability; both are satisfactory. I can scale it in terms of hundreds of bots and configure hundreds of parallel robots easily.

I often communicate with the technical support of Automation Anywhere, and their technical support teams are excellent. They provide great support. Especially if you are a premium partner or a gold partner, you have a very good support option, including a partner success manager assigned to you with good SLA deadlines within which your query is resolved.

I have participated in the initial setup of Automation Anywhere as they are providing a SaaS cloud model, so the setup is quite easy now.

In the initial setup, you don't have to invest much effort because they now have a complete AI SaaS module, and even the A360 has a SaaS module. You can subscribe to it and just have things connected. There could be some plugins or certain settings for the local studio, or another local robot which might require certain add-ons and dependency packages. But it's more of an initial effort investment; once you set things up, it works fine.

They offer both on-prem and SaaS cloud solutions, but on-prem may require more effort in setup. SaaS cloud is easier to utilize and configure. Nowadays, most customers are migrating to cloud options, which come with various benefits and ease of setup, including commitments in provisioning servers. Multiple benefits are available, and many customers, including those in the Middle East, are migrating towards cloud setups.

It's affordable because the subscription allows you to use a certain number of tokens from the LLM provider. You only pay for the tokens you actually utilize, and you won't pay more than that. This applies regardless of which service you are subscribed to, whether it's Gemini, OpenAI, Anthropic, or any other provider.

I would rate Automation Anywhere an eight out of ten.

I am in the infrastructure service offering team, and I am focused on product ownership. My role involves overseeing how technology and new versions of products are defined across the bank. For example, I am working on adapting our systems to the cloud for automation and integrating Generative AI. This involves utilizing Agentic AI for process automation.

My responsibilities include integrating product features and assessing how these functionalities can benefit the bank through various use cases. I conduct proof of concepts and demonstrations from a governance and compliance perspective, acting as the architectural strategist. Additionally, I oversee product models related to anti-money laundering (AML) and engage with various business teams including wealth management, retail banking, marketing, and services banking to showcase how these features can enhance automation.

As a product owner, I also train teams and raise awareness about new technologies that can expand their automation capabilities. It’s essential for me to understand all functionalities and features of the product, especially since we're in the banking and finance sector. We cannot blindly integrate any AML model; compliance and governance are crucial in this field.

I must ensure that any integration is safe and sound, focusing on control perspectives, model training, and handling confidential data with appropriate encryption. I have a team to support these processes and ensure everything adheres to banking standards. My goal is to communicate with the business teams about new technologies, educate them on how these innovations can improve automation, and help them leverage these benefits. That is my primary focus right now.

Automation Anywhere helped our organization for repeated manual work and automate structured/unstructured document use cases

The features of Automation Anywhere are quite impressive. One aspect I particularly appreciate is the integration of AI. AI has reached a mature level in its capability for agentic processes, which greatly enhances product usability and enables adaptation to complex use cases. Traditional RPA is no longer sufficient; it has become outdated in this regard. In my opinion, RPA has been essentially irrelevant for the last two to three years. What we are seeing now is hyperautomation, particularly intelligent automations that have evolved into what I refer to as Agentic Process Automation (APA).

With Agentic Process Automation, we can manage end-to-end processes, particularly where human intervention is necessary. We can streamline these processes by integrating API tasks and obtaining responses from various sources, such as OpenAI. This integration leads to a higher level of accuracy in our systems. At our bank, we are moving away from the notion of traditional RPA and focusing on APA, emphasizing that everything will increasingly rely on APIs. Additionally, we are exploring how to facilitate seamless integration across different products. Our goal is to create a plug-in capability that allows for easy integration not only with RPA products but also with other systems to achieve comprehensive end-to-end automation. This is what we are striving for in our current initiatives.

Their vision is promising, but the product requires significant improvements in maturity and usability. I'm concerned that the product is not user-friendly. They continue to release new features, but end users struggle to adapt to them. This indicates a lagging development in product usability.

From a product maturity perspective, there is an area of improvement. We are currently on-prem, and as we transition to the cloud, there are numerous restrictions from our banking organization that we must consider. When planning to scale the product, I need to understand how it can handle increased bots. For instance, if I start with 1,000 bots and later expand to 1,200 bots, will the platform still be able to support this growth?

Additionally, as we integrate new features such as document automation, Intelligent Document Processing (IDP), and CoPilot capabilities, I need assurance that the current platform can sustain these enhancements. It is essential for Automation Anywhere to improve in these areas so we can effectively increase the scope of automation within the platform.

I have been using this solution for more than seven to eight years.

The stability of the product is quite good, and I am not facing any difficulties presently, though I have concerns as we add new features and hope to work closely with the vendor to address any potential stability issues.

The product is quite scalable from a high availability perspective and even offers seamless scalability in the cloud; however, there is a bit of lag in the on-prem setup which needs improvement, although currently everything is operating smoothly.

From a support perspective, we are quite aligned with the Automation Anywhere team and very happy with their approach. While there may be delays in enhancements, they acknowledge our suggestions and maintain a good relationship over the years.

I used Blue Prism over six or seven years back while working with a major bank in South Africa. At that time, we successfully implemented around 700 bots in production, marking the beginning of our journey into robotic process automation (RPA). After my experience with Blue Prism, I transitioned to Automation Anywhere, where I continued my journey in the U.S. at one of the largest banks—specifically, the third largest bank. We have successfully implemented around 1,000 bots, which are still operational today.

In addition to RPA, I have ventured into the realm of intelligent automation, focusing on providing end-to-end process automation solutions. My role encompasses solution architecture, advisory services, strategy development, and team leadership. I oversee various automation products, including IP products, workflow products, data messaging products, and Excel remediation products, ensuring comprehensive management of the entire process automation landscape.

Regarding pricing, I do not have extensive detail, but it varies based on the agreement with clients. Since we have a good relationship with Automation Anywhere, I do not see much difficulty in licensing costs or flexibility in licensing models compared to other products.

I can recommend Automation Anywhere. If you are considering Automation Anywhere, my advice is to avoid the on-prem setup and instead go for the cloud-based product to leverage more features, better scalability, and high availability, especially noting the lack of device pool limitations in the cloud environment which facilitates parallel bot operation without the restrictions found in the on-prem setup.

I would rate Automation Anywhere an eight out of ten.