A person who messaged me on LinkedIn informed me that this review concerns Automation Anywhere. In my own words, for the current client, they are in the manufacturing industry. We have various use cases including finance processes, supply chain, and vendor management. This particular client's operations are very large, spread across four continents with manufacturing plants in 12 countries and conducting business for somewhere between 400 to 600 million US dollars. We automate all these backend, mundane processes so that human resources can do something more useful.

In my previous two roles, I worked from 2019 to 2022. In that first year, I was working in Automation Anywhere version 11, which was a legacy version that existed before 2019. Initially, it was Automation Anywhere version 11, followed by 2019 and later they rebranded it as A360. I have worked in all three versions. Version 11 was in 2019-2020 for a Singapore-based energy client in the petroleum and energy sector. In 2020, I worked for a Saudi-based client in healthcare and food industries with many verticals. Currently, I am working with a huge manufacturing unit based in the United Arab Emirates.

I have been working with Automation Anywhere for two periods: one from September 2019 to March 2022 and again from November 2024 to present. The second phase from November 2024 to present is 1.3 years, and 2019 to 2021 was another two to two and a half years. In total, I have about 3.5 to four years of experience.

I just used Automation Anywhere at work today and am currently working on it. The drag and drop feature is very user-friendly in Automation Anywhere. Of course, the old version 11 was very difficult to work on, but the new A360, which has been in the market for the past two to three years, is very developer-friendly. It gives more control to the developer and is not too complicated. UiPath, the other RPA tool I worked on, is very complicated because at each step you have to put 500 inputs and 500 outputs. Nothing of that nature occurs here. It is very simple and straightforward. You have a dropdown on the left side and an actions panel where you have packages. Under each package, you have many actions. You can drag the action into the box and it works fine. The bottom line is that it is extremely simple and developer-friendly.

In the current organization, we had trouble initially because I think the documentation and support could be better than what it is now. This is one difference between Automation Anywhere and other RPA tools such as UiPath. In UiPath, if you have an issue, you go to the UiPath website and search for it, and you get lots of help materials. In Automation Anywhere, you do not get exactly what you are looking for. You get a very large number of results when you search for something, and from this large result set, you have to filter out what you need, or only partial information will be available. User handbooks are available for each product. In that regard, I would say Automation Anywhere is lagging compared to other RPA tools.

It is difficult to get hold of their customer support team. I want to clarify that it is not a matter of us building logic on Automation Anywhere and it failing. When it is a product-related issue, they have to give us support because we only know how to develop within Automation Anywhere. We do not know how to fix Automation Anywhere itself. Whenever we have an issue, trying to get in touch with them always takes three to four business days.

I have not experienced significant stability issues. I have been working for this long, and I have faced only one issue in the last year, which involved the VM. Other than that, in these three to four years of using this tool, there has been no crashing, glitches, or anything of that nature due to technical issues from Automation Anywhere. I would say one experience in a period of four years.

Automation Anywhere is very scalable. You have the concept of subtasks, which makes it very easy. You can highly modularize your code, and once you modularize your code, it becomes easy to scale up. This is not an issue. All the processes we are doing now, we approach from the perspective that they are scalable. We first make three business units live. The current client I am working for has 60 business units within their business. Initially, we implement the bot only for the first three business units, then we implement it for another three business units. Scalability is never an issue. If I were to provide a score, I would say 9 out of 10.

You are talking about document understanding. I am using ARI, the Automation Anywhere Robotic Interface, right now as well. I know the Co-pilot feature and have seen videos in Automation Anywhere University, but I have not personally used it in my project.

For the product, I would say eight to 8.5. For support, I would give five to six. For the overall product, I would say 8 to 8.5.

I initially worked in Blue Prism and then transitioned to Automation Anywhere. I believe if you work in one RPA tool, transitioning to another is easy. For someone working on Automation Anywhere as their first RPA tool versus someone working on Automation Anywhere as their second RPA tool, the person working on Automation Anywhere as their second RPA tool will have an easier learning phase because they already understand RPA, business cases, and why RPA is being implemented. However, someone who is a fresher working in Automation Anywhere as their first tool will have a steeper learning curve. In my organization, in 2019, I transitioned from Blue Prism to Automation Anywhere. I was part of the first team that implemented the first automation project for my organization, so the learning curve was very large for me. However, the learning curve was really good.

Initial deployment is somewhat difficult because we have to get the framework in place. It is always difficult. The first three to four processes are challenging. Once the first three to four processes go into production, you have a framework and something around which you can work. I think this is the same for all tools because the first time we put a process to production on the client side, we might encounter surprises. We have a dev environment from which we move to UAT or pre-production environment, and then to the final production environment. Whatever tool you are using, I believe that when it comes to RPA, you will find some surprises when you go to production, and it takes time. The first three to four processes are a stabilization phase. Once the first three to four processes go live, you know what to expect in the production environment when you deploy it, and it becomes easy.

I do the deployment personally. There are three to four developers in the current project, and each one does their deployment individually. They complete the development and then get on a call with the business team to test the various business scenarios. Once we get approval, we individually move it towards production. There is no one else involved. I myself, in the last year, have done 10 to 12 processes for this manufacturing client and moved everything myself to production.

We have roughly 20 to 30 GB of data every two months. Every two months, we are manually going and cleaning that folder because otherwise our VM space runs out and the machine becomes slower as the VM space gets lower. This is one thing which Automation Anywhere can address: why 20 to 30 GB of data gets created as junk or global cache data every two months. We ended up with 80 GB of data across the four VMs.

The deployment time depends on the complexity of the client environment. At times, their security requirements are more stringent, and many variables are involved, but usually when we are moving from dev to production, it does not take much time. One concern I have is that from dev, we have to take the package and move it to production. Every time, even with a minor change, if I take code from dev, export it and import it into production and later face an issue, I have to make a small change and repeat this cycle again and again. I think there should be some sort of linkage between dev and production. Actually, they have an option called promote bot, but for some reason, this is not working fine on my current client side. Promote bot is where you directly transfer your file from one environment to another environment, but for some reason on this current client side, it is not working fine.

We are their customer, and one thing we have faced multiple times in the last year in 2024 is that it is difficult to get hold of their customer support team. To clarify, it is not a matter of us building logic on Automation Anywhere and it failing. When it is a product-related issue, they have to give us support because we only know how to develop within Automation Anywhere.

In the last year, we have raised at least 12 to 15 tickets for various technical issues. Some of them are answered via email, where they provide a solution when I tell them I am facing issues ABC. They will give the solution. However, at times, that is not enough. We need to get in touch with them to show them a demo of what we are facing.

Recently, they have also implemented something where when we send emails to them, they have a chatbot or an automated mailbox that sends back the solution. I would say this is very problematic because the solution coming from this automated mailbox is not the solution we are looking for. If I am facing issue A and B, it sends the solution for issue C and D, not for A and B. This automated system they have implemented in the backend to reply to customer emails could be improved.

For the product overall, I would rate this review an 8.

I use Automation Anywhere as a basic workflow manager. It is used to share and manage the project.

What I like the most about Automation Anywhere is the bot creation feature. We also appreciate its secure orchestration with the other products.

Since it is AI-powered, it automates our work. Initially, we had many manual interventions, but now with the AI-powered capabilities, we are saving time and our productivity has increased.

We find the feature complex for new users. Once we started using it, the user interface is quite difficult because it has a lot of features. That's the reason at the early stage it is complex, and we find it quite difficult for new users to use.

First of all, Automation Anywhere has a complex workflow which requires more technical expertise. That's understandable because it has a lot of features, but we also need to spend more time getting our team accustomed to it. Additionally, the user interface is quite outdated and could be more user-friendly. The licensing cost is also too high, which means many small-scale industries may not choose this product.

Regarding how easy or difficult it is to train new employees on how to use Automation Anywhere, it is quite complex for new users to get adopted to it because of the many features, and going through each of the features is quite difficult for new people. However, once you get them trained, then we are good.

I have been using Automation Anywhere in my career for the last two and a half years.

Regarding stability, we have deployed it in cloud infrastructure. Sometimes we do face sluggishness, but it's acceptable. Not every time, but it's manageable. Until now, it has been stable.

Regarding the scalability of Automation Anywhere, we have multiple LOBs currently working on it. It is scalable. We firstly deployed it on one of the LOBs and found it good, working as per our expectations, so we then moved it to the other LOBs as well. I can say it is scalable for large to small industries. There are many products that need infrastructure to support their product, but we didn't find any issues with implementing this product. We also have not made any changes in our environment to get it deployed. It was deployed as per our existing environment.

Automation Anywhere requires that maintenance is taken care of by the development team only. If there is anything needed, we contact customer support. We have support from them as well. To be honest, until now, we have not faced any major issues, and for whatever issue we have faced, either the support team has helped us or the PS team has helped us.

Regarding the support of Automation Anywhere, their response time is quite low, but the people are technically proficient and efficient to help us in any situation.

Because of the response time, I will rate the support for Automation Anywhere a seven, as we need to follow up many times with them to get a response.

We were first using WorkFusion.

We are preferring Automation Anywhere more.

I can say the initial deployment of Automation Anywhere is between easy and complex because it takes time, but the vendor was helpful. We implemented it firstly through a partner, and then as time has gone on, we started deploying it on our own. The vendor team, the OEM team, and the Automation Anywhere team helped us whenever we found any issues. They are helpful.

There was a partner team with two people for the deployment of Automation Anywhere. However, it can be deployed with one person as well.

We started deploying Automation Anywhere in a phase-wise manner. We have multiple LOBs, so we started with one of our LOBs. Once we got accustomed to that, we had our testing phase first, then we had our production phase. Approximately, I would say one to one and a half months, with one month being approximate. There was also a dependency from our side to get things ready for them. Since we are an IT service company, we had to comply with all the regulations.

We are in the phase of testing Automation Co-Pilot, and it really helps us a lot.

Regarding the pricing, I learned from the sales team that the pricing for Automation Anywhere is quite high compared to WorkFusion, which we were using previously. The shift to Automation Anywhere was totally a sales call decision. The pricing is quite high according to what I was told. To be honest, I'm not from the sales team, so I can't say much on that.

Everyone from our sales team to our HR team, our engineering team, and our support team uses Automation Anywhere without any issues.

I rate the solution overall for everything as eight.

We do not cater to clients; we are automating in-house processes like finance and HR, payroll processes, accounts payable, accounts receivable, and collection. These are the kinds of use cases, with separate teams for each domain, while our team mostly focuses on the finance part of it.

I appreciate that Automation Anywhere is so user-friendly, and currently, our team is learning Power Automate and migrating some of the processes as we go. I find Automation Anywhere very developer-friendly, and I have been in this field for seven years, working on tools like UiPath and Automation Anywhere, then switching to Power Automate, which comes with quite a bit of a learning curve. Something that can be done very simply in maybe one or two lines in Automation Anywhere takes a lot of workaround in Power Automate. Automation Anywhere has positively impacted my organization primarily because the deployments were mostly done before I joined, and I focus on knowledge transfer and migration. However, from what I understand, during COVID, they started RPA in our firm and saved a lot of manual hours by automating the business processes, which was a lot of help especially during that time.

One area for improvement with Automation Anywhere is that while Power Automate has very simple integration with Microsoft tools, it is something that could be worked upon. Even in my previous organization and many other organizations are shifting towards Power Automate, especially companies catering to clients because of the cost efficiency with Power Automate, which is also something you can take into consideration. I confirm that while the product has advantages in terms of pricing, in terms of integration, it needs some improvement.

My current experience in this field is seven to seven and a half years.

The deployment of Automation Anywhere is quite simple for me.

We actually have some citizen developers in our organization who develop entire processes on Automation Anywhere, even with very little knowledge of how RPA works. During the migration, I had the opportunity to meet some of these business users when they came to India a couple of months back, and we had the same conversation that Automation Anywhere was very user-friendly compared to Power Automate, which is something everyone appreciated.

There have been many instances, particularly in my previous organization where we did a lot of development in Automation Anywhere, catering to clients like CPA firms in America, where we raised tickets for solutions but did not always find a satisfactory resolution, despite connecting over a call.

I previously used UiPath, but not in this firm where I have been for only seven months, focusing on Automation Anywhere and migrating to Power Automate.

I do not remember approximately how much time the deployment for this product took.

I could implement it all by myself without any consultancy or help from outside.

We do track ROI, though I do not have the exact statistics in mind. For every man hour during any deployment, we estimate about $70 saved based on how much it takes manually to do that process, and we track that every time the bot runs.

I am considering Power Automate because of the cost.

In my current role, I joined about six or seven months ago, and they have been using Automation Anywhere for three or four years with a renewed license for another three years. Automation Anywhere has positively impacted my organization primarily because the deployments were mostly done before I joined, and I focus on knowledge transfer and migration. However, from what I understand, during COVID, they started RPA in our firm and saved a lot of manual hours by automating the business processes, which was a lot of help especially during that time. The challenges I was trying to resolve by implementing Automation Anywhere mostly revolve around automating repetitive business processes, as during COVID, there was a lot of extra work in my role within the aviation industry. Streamlining the business processes made a lot of sense and helped boost the revenue significantly. I provided this review with an overall rating of 8.

I have been working with Automation Anywhere for three years now. I work for an American insurance company, and we use Automation Anywhere for going out to insurance carrier websites to download loss run files, and we also use Automation Anywhere to extract information from those files. It's really just a fetch and then retrieving the data out of the files.

Automation Anywhere is quite intuitive. I came from using Blue Prism for three years, and I am self-taught within Automation Anywhere. Some of the advances that they have made recently with the debugging and being able to step into bots have been super useful. I quite appreciate that they are always innovating and trying to improve their product. Some of the things that are there and available to use are really powerful and it is super useful.

We do not use Automation Anywhere with business users. It is solely within a technical team, but it is quite useful for demoing the code. Business users can follow along because depending on the view that you use, you can use it as a flow with screenshots for the different UI elements that you have interacted with. It is really useful to show that this is the button that we are clicking and it is going to do X, and then they can follow that along, almost in the way a design diagram would work.

We have had a massive return on full-time employee resources that we have saved by just using Automation Anywhere. Since I picked it up and joined the team, we have found different areas to use it beyond the main one that I stated earlier. We have a lot of daily processes running now that take a lot of manual work off our business users—the simple day-to-day tasks that do not require much thought but are quite time-consuming. The return on investment is massive and it is super useful. Within the organization, we have opened up a lot of really useful dialogue and improved a lot of processes because of it. It might not be directly because of Automation Anywhere, but it might have been through business users seeing some demos and some of the solutions that we currently have in place, which has enabled them to go off and fine-tune things themselves and come back to us. As a product within our organization, it is very useful and we have had a lot of good return out of it.

We do not use Automation Co-pilot, Process AI, or RI. I and my team do not use any of the Co-pilot features. It is one of the things that we probably should get involved with, but I have done the training on it. It is just finding the time to try and implement that from what we are currently using to slot that into our day-to-day practices. We have not had that opportunity to fully learn it and then interact with it. I find that things with Co-pilot, even for Microsoft, are more a case of learning yourself how to work it and get it to do what you want to do, as opposed to Automation Anywhere where I can think it and I should be able to do it, and I would find that the quicker way and probably learn more about what I am actually automating in that way.

Being able to, within the debugging code, start from a specific point would be massive for me. For example, if you had something with forty steps but you only had to test from step thirty onwards, that would save a lot of time because what I end up doing is taking the steps to the very top, running it down, then I have to delete it out and go through it again, and it is not running within the actual flow. Being able to start an automation or a bot from that specific point would be super useful. What they have done lately with being able to step into bots and out, and enabling break points, has been massive and has helped hugely, so it is good that they have taken previous feedback from developers on board.

There is room for improvement around the recorder function. Based on the website or the UI that you are interacting with, if it is older, it can be quite difficult to define and locate the element. Sometimes I find going through the different spy modes or capture modes that some of them can be really hit or miss. If you are not using the basic default one that is there, which tends to give you your DOM X path and your attributes and path, you cannot locate it through that for whatever reason due to the way a UI or a website has been built, usually poorly. You have to go into the accessibility modes and it sometimes can be really difficult to hone down to it. Or it might work locally and then when you put it onto a bot, it does not. Really just a fine-tune and maybe add more capture modes if possible through the recorder feature would be helpful.

I have been working with Automation Anywhere for three years now.

The only time we have had performance issues was when they pushed an update for the recorder package, and it brought down a lot of things across all their cloud environments. I think it was related to a Chrome or Edge update, one of those Chromium updates. Beyond that, we have had no real outages. There have only been a few times where the control room went down, but it is back up within a couple of hours. For us, it was down in the morning, which would be in the night in the US, so we have not been impacted too much, which has been minimal. Apart from the Chrome issue, which took them maybe a week to fix, we lost a lot of processes during that time, but it just happens unfortunately.

Any time we have had to scale, such as when we outgrew the desktops that we have had in place, it has been quick enough to scale up. Usually, the hold up would be on our side, getting the remote desktops built and the specs set up. But whenever we need a license, it is usually pretty quick from Automation Anywhere to get that available for us. We tend to know in advance when we are going to need it, so we order it or inquire about it within about a month, and it is usually there within a week or two.

It is, in all automation, unfortunately up to the websites or UIs that you are interacting with. If they make a change and do not give you notice or there is no test environment, then you are going to be impacted and have downtime. Regarding Automation Anywhere itself, there has been no real issue any time there are package updates—they just install a new version and your current version is still fine to run. I have found out that you can do an environment-wide push or update of all the packages, which has been super useful as well. There has been no real maintenance beyond the maintenance of the bots or flows themselves, which is caused by outside parties or platforms making changes to their data or UI.

The tech support is probably a seven or eight. There is always room for improvement with everybody.

I switched from Blue Prism to Automation Anywhere because of the companies I was in. The previous company I was at used Blue Prism. I then switched over when I changed companies, where they had Automation Anywhere already installed. That is what I had to pick up and learn from scratch. The adjustment period was quite straightforward. It was not overly complicated, which was quite nice. I have attended the Automation Anywhere Imagine conference before and spoke with some of their technical experts and asked about qualifications and if it would be worth doing. They asked about my level of experience, saying I would not need it so I should be fine, which was a relief.

We went directly through the license that we have. We work directly with them, and I was at the conference either last year or the year before, which would be 2024. It was in Austin, so I got to meet a lot of the technical people and see what the upcoming products were as well.

I have only been involved in setting up new remote desktops. I work closely with the system team or one of the support people, and we installed that together along with the required build. We have installed three since I joined. The first time was because neither of us had been through it, so it was maybe a bit trickier, but we worked through it within a couple of days, and the next two we have set up since have been really straightforward, which is good.

I do not have it off the top of my head. It is something that my boss tracks. I am the lead engineer within the team, but I think maybe last year we probably saved upwards of a million dollars through the use of Automation Anywhere. In terms of return on investment, we have not had to hire contractors to do work or we have freed up full-time resources to go off and do more useful things that they have been able to do—things that require thought and analysis as opposed to the just if X do Y scenario. I think it is approximately a million that we have saved in the last year.

I have nothing to do with that. I think I have been involved in some conversations, but it is all over my head. I am given the tools to work with, which is nice. I am far enough down the totem pole that I do not get involved in costing and those conversations.

We have gone with an AI model instead to do our extraction using another third-party vendor, but the conversations we had were super useful. I cannot fault the support that those people had with trying to get us off IQ Bot, and any questions we have had where we have been really stuck, they have been responsive usually within twenty-four hours depending on office hours.

We are keen to explore automation and try to use it as best we can. We automate either getting files or details from emails, and then we push that data through AI, hopefully to an in-house model that extracts and sorts what we need, which will either push it to the right website or pass that information on to the correct people.

It would be a case of starting small. Look for small wins first, as opposed to trying to automate something big. If an organization is using it for the first time, you want to ease people into it because some business partners can push back if they do not have a proper understanding of automation. Given the current climate, a lot of people think of AI and robots taking people's jobs. So it is really about starting small, nurturing that automation, getting confidence, doing lunch and learns, reaching out to departments and seeing what you can do, demoing to show the capability. That should then create a really healthy pipeline for any automation team.

I would rate my experience with Automation Anywhere as probably an eight or nine out of ten. Some of the experience I have had, I have enjoyed using it. It might have scored higher if I had never used Blue Prism before, but seeing different flavors of things out there could also be from a technical point. There are probably certain things I have not unlocked within Automation Anywhere yet that I could explore. That is one of the joys of automation—there is always something new to learn and always something to upskill on. Automation Anywhere is a really useful product and we probably do not actually use it to its full potential within the company. We are just sort of in our ways of how we are using it currently, but it is definitely something we are going to explore going forward.

I use Automation Anywhere for various things, especially in most cases, like automating most of my tasks because I'm always having multiple tasks such as email deliveries and so on. It helps me to automate all those tasks.

Being something we use daily also helps us with document management and file automation. It simplifies all our file management. It is easier to navigate because we are used to it. It helps us with editing, scanning, extracting some data, and so on. It's something that we use commonly in our organization.

I use Copilot, previously known as AARI, and it's not bad, as it is good for that in-app natural language experience, finding the running automations, and then the tasks at hand. It's not a bad one and simplifies our work.

Automation has helped us improve productivity in that it first of all saves time. With that, of course, that improves things, and we can now do other tasks. On top of that, because of the automation, at least we are able to eliminate those human errors, maybe missing out on something. It is really good for improving our productivity and has helped us a lot.

I'm just a user, an end-user of Automation Anywhere. I have no affiliations. For improvement, perhaps what I can say is that sometimes I get challenges with the customer support team. When I contact them, they are sometimes busy, and I get delays in replies. They always reply, but at a later hour on some days, although of course, some days they are responsive.

I started using it earlier in June last year, but it's not that I had some stopover and then again just resumed recently.

I wouldn't complain about the stability of Automation Anywhere. It's stable. There's nothing that crashes or any abrupt shutdowns. It's always consistent.

The scalability is also good. It's a good one.

The quality of the support is a good one, but it's just those delays when we need immediate help. I would rate it a seven out of ten. It's not bad and good, but there are only delays when they are replying and they take some time. Not every day, but of course, some days.

I had used Blue Prism for a short time, but I didn't have a good experience, so I had to change.

The learning curve of Automation Anywhere was a steep one. It was hard to get used to the software initially, but then after some time, I was okay with everything. Initially, the deployment was a little bit tricky to get used to, but with time, we are now okay. Initially, it was a little bit complex.

I have an estimate for how long it took to deploy it. I estimated around two to three months.

It being a decision made by our big IT team, everyone also has their other reasons why we had to switch from Blue Prism to this one.

Both are good, but personally I would prefer Automation Anywhere. It's much easier for me, easier to navigate, no coding is required, simple to use, and pricing is fair.

I got the link on the platform of Automation Anywhere. It was an invite through a form.

Currently, I have no specific feature I would demand in Automation Anywhere. Of course, I would be happy if they added any other feature that would make my work easier. Although I'm not certain of which one, but at the moment, everything is okay with it. If they can also make any additions, it would be good.

Currently, it does not require any maintenance on my end.

I have no major complaint about the integration of Automation Anywhere into my workflows, APIs, and business applications. The integrations are always okay. I have no major problems. It integrates easily with our systems. It has no main challenges.

Upgrading Automation Anywhere to a new version is now easier because I've done it multiple times, so it is easy. No problem with it. It is okay.

The pricing of Automation Anywhere is, I think, not bad and a fair one. It's not so expensive, but of course, it is worth the cost. It is good pricing.

Overall, I would rate Automation Anywhere an eight out of ten because it's something that I really depend on. File transfers, managing my tasks, automating, managing, monitoring the event logs, that automated monitoring of all our server logins, then also detecting any problems in the process and errors, and so on.