I have automated use cases for different domains such as finance, healthcare, and retail sectors. In the finance domain, we are automating balance sheets. I have worked with payment companies where they are creating daily reports such as car dispatch reports. In healthcare, we have patient PDFs. We are extracting the patient data from PDF files and inserting it into their enterprise ERP websites and desktop applications.
Agentic Process Automation System (Now Certified for WorkSpaces)
Automation Anywhere, Inc.External reviews
5,628 reviews
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External reviews are not included in the AWS star rating for the product.
A great tool to automate everyday processes
What do you like best about the product?
Automation Anywhere is a flexible platform and it has a great intuitive UI which is easy to use and setup. The drag and drop interface is easy to navigate and bot building experience is well documented and smooth. It is helping in automating repetitive tasks which is a time saver and also it doesn't required much coding background too so let's suppose if someone has less coding background then they cans easily learn Automation Anywhere.
What do you dislike about the product?
Automation Anywhere is a great platform to automate the processes and helped me lot through out my experience. so no dislikes from my side.
What problems is the product solving and how is that benefiting you?
Automation Anywhere helped us in resolving issues related to Data entry, report generation and system updates. It was difficult earlier to do it manually which was also time consuming and giving errors as well hence overall we were struggling lot in terms of efficiency and effectiveness but Automation Anywhere has automated the process and everything is streamlined now, we are able to save our time as well and our mundane and repetitive tasks have also reduced.
Automation Anywhere RPA: Driving digital transformation through Intelligent automation
What do you like best about the product?
What i like most is its ease of implementation, the wide number of features it offers to automate repetitive tasks, and how easy if is to use even for non-technical users.
What do you dislike about the product?
The frequency of use may be limited for tasks that require human judgment and customer support could be more proactive in resolving technical challenges.
What problems is the product solving and how is that benefiting you?
Automation Anywhere RPA solves the problem of repetitive, time-consuming manual tasks by automating them with bots. This is beneficial for me because it saves time, reduces errors and allows me to focus on more strategic and value-added work instead of routine activities.
I am a Lead IT Recruiter
What do you like best about the product?
Automation Anywhere is widely appreciated for its easy-to-use interface, drag-and-drop bot creation, and minimal coding requirements, making it accessible for both technical and non-technical users. Its cloud-native platform supports scalable, secure, and efficient automation across various business functions. With features like IQ Bot for intelligent document processing, real-time analytics, and seamless integration with tools like Excel, SAP, and APIs, it helps organizations automate complex workflows with ease. The Control Room ensures strong governance and scheduling, while role-based access, credential vaults, and version control enhance security and manageability. It’s ideal for reducing manual effort, improving accuracy, and accelerating digital transformation across industries.
What do you dislike about the product?
While Automation Anywhere is a powerful RPA platform, some users find certain aspects challenging. The initial setup and infrastructure configuration—especially for on-premise deployments—can be complex and time-consuming. There can also be a steep learning curve for advanced features, and the debugging process is not always intuitive. Occasionally, users report performance issues with large-scale bots or when handling unstructured data. Licensing and pricing may feel costly for smaller businesses, and some updates can introduce bugs or require rework. Additionally, documentation and support response times may not always meet expectations, particularly during urgent issues.
What problems is the product solving and how is that benefiting you?
Automation Anywhere helps solve problems related to repetitive, manual, and time-consuming tasks by automating them with software bots. This reduces human error, improves accuracy, and frees up employees to focus on more strategic, value-added work. It also enhances process efficiency, ensures better compliance, and speeds up operations across departments like finance, HR, IT, and customer service. For businesses, this leads to cost savings, higher productivity, and a smoother digital transformation journey—ultimately enabling faster decision-making and improved customer experiences.
User-friendly interface facilitates automation across multiple domains for diverse use cases
What is our primary use case?
What is most valuable?
What I appreciate most about Automation Anywhere is its user interface. The user interface is very friendly and simple when compared to UiPath and Power Automate. Everything is written in a very simple way. They have now updated with AI agents, integrating all the new upcoming features. It has a drag-and-drop feature, and business users have both on-cloud and on-premises control rooms. They can easily run a bot from their machine after half an hour of training. Business users also get credentials features in Automation Anywhere, where they can save their credentials and the bot can pick them.
The user interface is very good and easy to understand. It features a drag-and-drop capability, which means it doesn't require extensive coding knowledge. Users can simply drag the necessary components to complete their tasks.
Business users can access either a cloud-based or on-premises control room, which operates as a web application. When we create a digital agent or bot for these users, we only need to provide about half an hour of training. After that, they can effectively run the bot from their own machines without needing a developer or support person.
Additionally, there is a feature that allows the bot to interact with users effectively. We can create prompts and Excel files that the bot will read and respond to. The Excel file can remain on the user's local machine, and users can provide instructions to the digital agent through this file. This interaction method is convenient for business users. For tasks like changing passwords or updating website information, business users can do so without needing to rely on developers. There is a credential vault feature in Automation Anywhere, which allows users to view their credentials securely. If they need to make any changes, they can easily navigate to the credential vault to do so.
What needs improvement?
They can improve by adding some connectors to connect with SharePoint and different applications. In Power Automate from Microsoft, they have connectors to connect all the applications, but in Automation Anywhere, we don't have this feature. Nowadays they have created the ability to create custom packages, but that requires a high level of coding language, so not everyone is comfortable with it. They can improve this in the future. Additionally, the licensing cost is too high.
For how long have I used the solution?
I have been using this product for four years.
What do I think about the stability of the solution?
For the enterprise version, there is no lagging or crashing. You can expect zero downtime from their side.
What do I think about the scalability of the solution?
Scalability is quite good in Automation Anywhere. They have a feature of Workload Management, where you can scale your automation to any level. If you are receiving any type of volume, you can scale it up to 100 machines, 200 machines, or any number of machines you require.
How are customer service and support?
Support is available 24/7. If anything goes wrong or anything we cannot handle, support is always there from Automation Anywhere. They will try to provide a solution in any way. If the resolution is not achieved, they will escalate the ticket to a higher level. The quality of support is very fast. Once you raise a ticket, they will not close it until your issue is resolved. Support timing is excellent, but support answers sometimes have bugs.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have done some support work in UiPath, but I have not used it for development purposes.
How was the initial setup?
If we opt for the cloud version, the process is very easy and won't require much effort. In contrast, going with the on-premises option entails some additional requirements that the IT team needs to manage, but it's still manageable. It's straightforward, and there is documentation available that you can refer to in order to complete the setup.
From start to finish, installing the cloud version takes only about fifteen minutes.
What about the implementation team?
Only one person can handle this task. I have expertise in cloud solutions, but working with on-premises systems requires more effort, and I don't have that knowledge.
Some clients, particularly in the financial sector, prefer to secure their data on on-premises systems. This approach requires additional effort. In contrast, using cloud solutions is much simpler.
In terms of maintenance, once they sell their product, we have to maintain all aspects, including how many licenses are used, needed, or going to waste.
What was our ROI?
After implementing, I have seen that some customers are not getting ROI from that, so they are stepping back from using Automation Anywhere.
What's my experience with pricing, setup cost, and licensing?
The licensing cost is very high. In India, not many people are comfortable using it. In some other countries such as the US or UK, people are trying to use it. This is why clients don't want to purchase the Automation Anywhere license.
Some colleagues mentioned that one or two people are interested in implementing this. I suggested it to them, but they are hesitant because they don't want to purchase the Automation Anywhere license. They feel it's a bit costly, especially since the pricing depends on the volume of use. If they are looking to operate within a limited volume, they won’t be able to utilize the product fully for the cost.
In terms of market comparisons, Automation Anywhere isn't excessively expensive, but it's also not the cheapest option available. When comparing it to Power Automate, Power Automate is definitely cheaper. Automation Anywhere is more expensive than Power Automate.
What other advice do I have?
Overall, Automation Anywhere is a very user-friendly and easy-to-use tool. If clients are looking to implement automation into their business, I would definitely recommend Automation Anywhere over other tools. It is well-suited for their purposes and can be easily utilized.
Additionally, it caters to citizen developers. For example, if someone in the finance department wants to use Automation Anywhere, they can learn to use it within two months. That's why I have a strong appreciation for this tool.
My overall rating for Automation Anywhere is a ten out of ten.
RPA helped in query handling process automation
What do you like best about the product?
We used Automation anywhere - RPA in Query handling process automation.
It helped in making questions and answers handling process automatic. Before we were giving answer manually it was consuming time and resources both. Now we have automated it with RPA by using our QNA data. It really helped us to save our time and effort on repetitive things.
It helped in making questions and answers handling process automatic. Before we were giving answer manually it was consuming time and resources both. Now we have automated it with RPA by using our QNA data. It really helped us to save our time and effort on repetitive things.
What do you dislike about the product?
It is bit costly for small organisations. And integration is also little tough with existing softwares. All these can be improved overall good product use.
What problems is the product solving and how is that benefiting you?
It solved our query handling problem by automating it and then it also helped in processing our invoices. It saved our so much time and resource.
Significantly improves productivity and delivery time
What is our primary use case?
I've been working in the IT department team, and my use cases are mainly about automating most of the repetitive tasks using bots.
What is most valuable?
At first, I was using tools such as Blue Prism and UiPath, and when I did the comparison between Automation Anywhere and the previous tools, I saw a great change and impact, especially in the user-friendly interface. The interaction with the tool is quite good.
Automation Anywhere is quite easy to use for users who are not technical, especially business users.
Automation Anywhere has helped with productivity, especially in the delivery time because while working in the IT department, interacting with the finance department and the HR data entry, it helped me deliver quick results. I was automating the roles from the HR data entry and the finance department.
By using Automation Anywhere, I have seen a great change in my time savings and in delivering my product.
What needs improvement?
Its licensing can become too expensive for a small startup company.
During deployment or initial development, more elaboration about particular features of Automation Anywhere would be helpful when knowledge is limited.
For how long have I used the solution?
I've been using the Automation Anywhere tool for around two years and six months.
What do I think about the stability of the solution?
The performance of Automation Anywhere is quite fast and good.
What do I think about the scalability of the solution?
Regarding scalability in Automation Anywhere, I was working on a small project initially, and I'm currently on a large project. If I compare the efficiency of handling both projects small and large, I can say that it fully accommodates the scalability of projects depending on their size.
How are customer service and support?
I have never contacted the technical support or customer support of Automation Anywhere because when I visit the FAQs and through the guides of the bots such as ChatGPT and Co-pilot, I've been getting my solution. I haven't encountered a significant problem that would require contacting support. In the future, I'm looking forward to having a conversation with support if I encounter any difficulties.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Before I started using Automation Anywhere, I was using the Blue Prism software. Comparing the features I have interacted with most in Automation Anywhere, I would say that Automation Anywhere is the best option. When comparing the cost, user-friendly interaction, automation, and quick delivery of results, I've seen a huge impact compared to Blue Prism.
How was the initial setup?
It was easy. The full deployment of Automation Anywhere took approximately three to four weeks.
Updates are done automatically, so maintenance is not hard to handle.
What about the implementation team?
It required approximately five people for the deployment of Automation Anywhere.
What other advice do I have?
As a beginner, I would suggest starting with small workflows, as starting with a huge workflow can become overwhelming.
I would rate Automation Anywhere a ten out of ten.
Streamlining Processes with User-Friendly RPA
What do you like best about the product?
Automation Anywhere is praised for its intuitive interface, making it accessible even for those with limited coding experience.The platform simplifies the ease of implementation and deployment of bots.Users find the technical support team responsive and the FAQs helpful.Automation Anywhere integrates well with various applications like Excel, Salesforce, and SAP
What do you dislike about the product?
More core programming attributes support is needed, like support for more types of variables and .NET framework features, to reduce reliance on DLLs/scripts for additional automation.
What problems is the product solving and how is that benefiting you?
Automation Anywhere's RPA (Robotic Process Automation) addresses issues like high volumes of repetitive tasks, human error, and slow processing times by automating these processes. This benefits organizations by increasing efficiency, reducing costs, and freeing up employees for more strategic work. For example, RPA can automate tasks like invoice processing, order fulfillment, and claims processing, leading to faster turnaround times and improved customer satisfaction
Journey of Automation Anywhere From Scratch to Pro
What do you like best about the product?
It's easy to understand, handle the cases, implementing logics and many more things to make daily life easy
What do you dislike about the product?
There are some bugs that I encounter during the development of the bot that I could not use Document Automation and IQ bot processor in same process despite of i used this in another bots.
What problems is the product solving and how is that benefiting you?
Automation Anywhere is very useful for today's requirement that I use it to Extract the Data from PDFs using Document Automation and then use it to automate the extracted csv file to fill the requirement of the Business.
Automation Anywhere: Simplifying Work with Intelligent RPA
What do you like best about the product?
What I really like about Automation Anywhere is how it takes the boring, repetitive tasks off your plate. It's easy to use, and the built-in AI makes things run smoother without much effort.
What do you dislike about the product?
Sometimes it feels a bit slow or clunky with larger workflows, and setting up bots for more complex tasks can take more effort than expected.
What problems is the product solving and how is that benefiting you?
It takes care of repetitive, time-consuming tasks like data entry and report generation, which saves me time and lets me focus on more important, value-added work.
RPA - Best Automation tool
What do you like best about the product?
First thing I would like to write is its user friendly interface which makes users to use it with ease. Second is security means it protects your reactive data. It is cost saving because of automation also it makes many task easier so users experience will be more satisfying.
What do you dislike about the product?
It has few disadvantages too like the inability to integrate code makes it impossible for several developers to work on the same project at once, which is a frequent grievance. A difficult first learning curve, sporadic bot problems with PDF extraction and upkeep, and a hefty starting fee for some organisations are some more problems.
What problems is the product solving and how is that benefiting you?
By handling repetitive, rule-based duties, it streamlines corporate procedures and frees up human workers to focus on more significant projects. In addition to improving employee happiness and allowing firms to be more adaptable and responsive, this results in better efficiency, fewer mistakes, and cost savings.
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