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Best support ticket sdk
What do you like best about the product?
Integration with unity and configuration of notifaction and app settings are very easy. Also offline faq feaure is very good.
What do you dislike about the product?
We want to update cuurent sdk to new version which named SDK X to use new features but new one doesn’t have offline faq feature.
What problems is the product solving and how is that benefiting you?
Every day some of our millions of players easily use this system to share their problems. So we can focus on improving our games.
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Helpshift helps in Revolutionizing Customer Service Experience
What do you like best about the product?
Helpshift is a game-changer when it comes to customer service. One of its best attributes is its smooth omnichannel support features. With Helpshift, companies provides assistance across different channels, including web, mobile apps, and messaging networks. This makes sure that prospects can reach out for support through their preferred routes, resulting in a a lot more personalized and hassle-free support experience.
What do you dislike about the product?
Although Helpshift provides several positive aspects, one probable disadvantage is the learning curve related to its superior attributes. The program offers extensive customization alternatives and robust automation features, which might need some time to training to fully make use of. However, Helpshift gives documentation, training supplies, and assistance resources to help individuals in beating this initial learning bend.
What problems is the product solving and how is that benefiting you?
Helpshift successfully handles a number of problems confronted by customer support teams. First of all, it centralizes customer interactions through different routes into a single program. This reduces the necessity to switch between several applications or platforms, streamlining the assistance process and lowering the likelihood of overlooking or duplicating client queries. This centralized tactic enhances effectiveness and assures a regular support encounter throughout channels.
Marvel Snap- worst support client
What do you like best about the product?
Absolutely nothing @Steven L. He does not provide any customer support with responses
What do you dislike about the product?
You deliver generic comments without supporting the platform you are assigned to
What problems is the product solving and how is that benefiting you?
Am a marvel snap player and your support platform does nothing except provide generic responses with no real customer feedback. It's useless!!!!
Helpshift is great tool for customer service
What do you like best about the product?
Helpshift can be integrated with many other resources and systems to make attending easier. When it comes to attending to customers, it offers a variety of possibilities to search for information.
What do you dislike about the product?
The attention must be regular. Sometimes a tag not put in the correct place must compromise the chat, either disappearing messages or not sending them.
What problems is the product solving and how is that benefiting you?
Firstly, Helpshift helps with the bots solving the first client contact. If it cannot be solved, it directs to an agent. Through this product, we can assist and help our clients with their demands.
Helpshift is awesome
What do you like best about the product?
I like the ease of use, the possibility of creating service categories and the integration with other platforms
What do you dislike about the product?
Sometimes, it crashes and it can be really slow
What problems is the product solving and how is that benefiting you?
It helps with customer service and bots can solve many situations
Fantastic tool with a fantastic team
What do you like best about the product?
The ability to use bots to simplify and triage for human interaction makes each ticket easier and less time-consuming. The team has also been incredibly helpful in ensuring we utilize the tool to the best of our ability.
What do you dislike about the product?
The pros I mentioned can be time-consuming and complex to set up. It's just a matter of understanding and getting deep into the flow of information. You need to ensure you understand how your customers experience your support.
What problems is the product solving and how is that benefiting you?
Helpshift helps us provide better experiences for our players when they have issues with our products. This means we have happier players who are more likely to come back.
Helpshift review
What do you like best about the product?
Its features, can easily navigate tickets.
What do you dislike about the product?
Issues with connection and not responding sometimes
What problems is the product solving and how is that benefiting you?
Can answer tickets efficiently as it has categorization
Helpshift review
What do you like best about the product?
The reports and tickets are well-organized
What do you dislike about the product?
It has connection and loading issues. The site is not responding sometimes.
What problems is the product solving and how is that benefiting you?
Can answer tickets efficiently and very time-saver
Amazing Product and Service
What do you like best about the product?
The product is well thought out and when we have recommendations/feature requests, HS always is ready to accomodate our requests.
What do you dislike about the product?
Nothing as of now. When ever we've had something missing with HS, they've always assisted in creating the feature or providing a work around
What problems is the product solving and how is that benefiting you?
We're using Helpshift company wide for our support teams and clients/partners
Easy to use
What do you like best about the product?
The UI design is easy for agents to use. Reporting-wise, it makes great use of Power BI.
What do you dislike about the product?
Slow response from support, especially on the integrations with other tools.
What problems is the product solving and how is that benefiting you?
Helpshift helps us understand the customers. It also allows us to easily respond to them faster.
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