Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
Average but gets the job done
What do you like best about the product?
Good use of tags, queues and automated bots. The bots are super handy for filtering into specific queues. Good meta data on users devices as long as the ticket is new and not reopened.
What do you dislike about the product?
Can sometimes hold on to tickets far too long before putting them back in the queue, its necessary too frequently to manually move them to ensure they get answered. Being able to reopen the same ticket for years on end is a nightmare for collecting data.
What problems is the product solving and how is that benefiting you?
Good for tech support with the meta data provided on the users devices.
Recommendations to others considering the product:
Make sure to make use of the tags and queue systems
- Leave a Comment |
- Mark review as helpful
We love it
What do you like best about the product?
It's nice to be able to create macros that can be shared amongst all support employees.
What do you dislike about the product?
As of right now, we don't have any dislikes. Helpshift fulfills our current needs.
What problems is the product solving and how is that benefiting you?
Tags/Smart views are extremely helpful in determining the size and priority of bugs
A lot of potential
What do you like best about the product?
Solves a lot of challenges with supporting mobile apps in one package.
What do you dislike about the product?
Expensive and very obviously designed to make basic operations cumbersome and not iser friendly, pushing you to higher plans (double the price). The sales process is not very transparent in this sense, ie explaining that the most basic of operations is a lot more of a hassle than comparable tools.
What problems is the product solving and how is that benefiting you?
A smooth mobile support solution for customers with way less implementation effort than ZenDesk.
Recommendations to others considering the product:
Do a pilot to make sure this is what you need.
Fantastic support SDK for mobile apps
What do you like best about the product?
Notifications, in-app notification badge functionality, the chat and metadata delivery capabilities, the various functions available to automate support tasks.
What do you dislike about the product?
Nothing really - it's a great tool. Some bugs have come up in the past, but have been resolved.
What problems is the product solving and how is that benefiting you?
Helping millions of users on a daily basis with their support issues and inquiries. We receive tons of feedback in real-time and have automated filtering in place for organization.
Top notch
What do you like best about the product?
Helpshift is very easy to use and organized for our business.
What do you dislike about the product?
The option to attach screen shots is not clear for patrons
What problems is the product solving and how is that benefiting you?
We handle all customer complaints for our apps. We are able to contact/reply at a faster pace than just email.
Difficult tool to learn and operationalize
What do you like best about the product?
It is nice to be able to create automated bots as well as route to employees.
What do you dislike about the product?
The process for setting up bots is convoluted and requires lots of tedious work along the workflow whenever a bot needs to be edited.
What problems is the product solving and how is that benefiting you?
We were trying to use the automated bots to reduce the workload of our customer service agents by having the bot handle routine questions.
It gets the job done, but does lack a bit for fully developed solutions
What do you like best about the product?
I love the basics for Helpshift, it offers more of a basic and simple solutions when in regards to tickets, the way we can classify the problems/ tickets with certain tags is very helpful
What do you dislike about the product?
Comparing Helpshift to other programs you can easily tell where it falls a bit short. Less in-depth solutions and the management portions of the programme do not offer clean and organized roles.
What problems is the product solving and how is that benefiting you?
I do like the the easy ways that Helpshift blends with other programs and systems, it does not uproot the daily flow of work and it does offer many ticket fixes that has become very essential!
Recommendations to others considering the product:
There are easy and very updatable FAQs have been a major help and 'almost' have won me over other competing products. However the admin and mangers program options aren't top tier standard for me just yet
Not the best
What do you like best about the product?
How it organizes the mail and how you can customize the queues
What do you dislike about the product?
The colors are ofter not clear. When something is in red means both that the mail is waiting for a response or for the first response. This is a big difference in customer support.
What problems is the product solving and how is that benefiting you?
I can organize the mails from different platforms and reply to them with order.
Recommendations to others considering the product:
Be careful and always watch the time of first response, very hard to find in help shift
amazing
What do you like best about the product?
i like the chat feature, very easy to use and fun. i feel like anyone can use this. it's very easy no glitches or anything everything runs very smooth
What do you dislike about the product?
nothing really it's a perfect help for chats. sometimes will experience lags but thats very rare
What problems is the product solving and how is that benefiting you?
how to be a better client to customers. mostly every problem that could possibly happen with our organization is settled on helpshift.
Recommendations to others considering the product:
Just use it, it's good.
Easy to use and customisable
What do you like best about the product?
It's very easy to use and quite intuitive. There are many customisation options that have helped me become more efficient. Bulk actions and the ability to setup search shortcuts have made my life so much easier!
What do you dislike about the product?
Sometimes I wish there was a mobile app or for the platform to be mobile friendly, but that can also be a good thing. My company likes that we don't have a mobile app because it mens there's less chance that we'll work too much. Yes, I work for a brilliant company!
What problems is the product solving and how is that benefiting you?
I solve tech issues with our games. It's so easy to use and so customisable that it has allowed me to streamline my work and be more efficient
showing 91 - 100