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Very Useful Tool
What do you like best about the product?
I like the way it complements other applications, for development environments, they have a very simple way to link with different web and mobile platforms.
What do you dislike about the product?
at the moment I don't dislike anything, it is a very useful tool
What problems is the product solving and how is that benefiting you?
the problems that are solved daily are login issues with the service offered by the company I work for, the benefits are unique because there is a prompt response to the customer since it is integrated into the application so that customers can write to us from there
Recommendations to others considering the product:
I recommend Helpshift because it is a very useful tool for staying in closer contact with customers and providing a prompt response.
Easy to Use
What do you like best about the product?
I like that we can keep records of all conversations and that other team members can share notes or jump in to assist a client.
What do you dislike about the product?
That there is no peer to peer chat between team members or a clear notification that a chat is in the queue.
What problems is the product solving and how is that benefiting you?
We use helpshift on a daily basis to assist our clients with questions and services.
Good customer experience, but difficult integration and useless analytics
What do you like best about the product?
The in-app chat feature has been a game-changer for our users. They can contact us from within the app, without exiting the app to fill out an online form. Users can interact with the bots we put in place and find self help solutions faster than they would if we didn't have this feature.
What do you dislike about the product?
Transitioning from any CRM is a difficult task for any team. It required eng resources and months of work. The lack of analytics capabilities is one of my least favorite features of Helpshift.
What problems is the product solving and how is that benefiting you?
We've implemented a lot more self-help using Helpshift. The benefit is we're deflecting tickets, helping users get support faster.
Integrated function & Easy to use
What do you like best about the product?
Being able to analyze data with Power BI which helps us to understand players even more.
What do you dislike about the product?
Same as above. I like the fact that there is data for us to understand more about our users. However, Power BI is the most user friendly data analysis tool. Sometimes there are error occur, and sometimes you don’t get the detailed data you want.
What problems is the product solving and how is that benefiting you?
Helpshift helps to answer player more efficiently.
From a tool, with love.
What do you like best about the product?
Simplicity and possibilities which are going to improve your own work.
What do you dislike about the product?
Sometimes it might create an annoying string of little problems.
What problems is the product solving and how is that benefiting you?
It's mostly technical problems. The quick-action are quite helpful to answer a lot of people in a short period of time.
Recommendations to others considering the product:
If you don't use Helpshift's software, please try it for the sheer, unadulterated simplicity and swiftness of your actions.
Robust service
What do you like best about the product?
Ability to quickly publish FAQs. Ability tie in pages directly into software.
What do you dislike about the product?
It's a little hard to navigate the admin page. API needs to be updated often which leads to decisions of cutting off support for some of our users.
What problems is the product solving and how is that benefiting you?
Give users more details for upcoming events. Give players the ability to write customer support tickets.
A great customer service platform
What do you like best about the product?
I like that Helpshift allows you to easily respond to customers straight from the platform while being able to categorize messages to create easy access for other team members. The app also allows you to leave notes so that throughout communication, you can have pertinent information on hand to reference without having to go through the whole discovery process every time a customer writes in. I also like that you are able to send issues to other team members internally.
What do you dislike about the product?
I love the app all together. I wish there were more ways to categorize and I definitely wish there was a spam filter available.
What problems is the product solving and how is that benefiting you?
I am solving customer service issues that need to be communicated to a mass amount of users. I am able to send mass emails to customers with easy, allowing individuals to respond if they need more help.
Recommendations to others considering the product:
Definitely would recommend using Helpshift to streamline customer service practices at any organization.
Helpshift is all around great
What do you like best about the product?
I appreciate the ability to sort and bulk responses with ease. Adding tags and sorting of current data is very easy. You can also automatically tag tickets and assign them to queue with minimal automation programming.
What do you dislike about the product?
I either do not possess the knowledge, or Helpshift does not have the ability for detailed reporting. If you only need generalized reports/sorting abilities, I would recommend this product.
What problems is the product solving and how is that benefiting you?
Organizational problems are solved with sorting.
Large Volume tickets can be grouped and resolved quickly.
Large Volume tickets can be grouped and resolved quickly.
Recommendations to others considering the product:
If you only need generalized reports/sorting abilities, I would recommend this product.
Simple layout
What do you like best about the product?
The interaction with the customers is very good.
What do you dislike about the product?
Could you include more tools that could assist us.
What problems is the product solving and how is that benefiting you?
Dealing with various issues with our clients
Recommendations to others considering the product:
Use it, for it is a spectacular tool
User friendly
What do you like best about the product?
User friendly workflow, simple dashboard.
What do you dislike about the product?
Lack of customization within FAQ fields.
What problems is the product solving and how is that benefiting you?
Analytics could be improved to focus on FAQ feedback and team response analytics.
Recommendations to others considering the product:
Improve FAQ customization
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