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Helpshift is very good
What do you like best about the product?
It's easy to use and integrate with android and ios apps.
What do you dislike about the product?
My novice support users have some difficulty as the platform is not yet available in Portuguese.
What problems is the product solving and how is that benefiting you?
Contact with customers has been made easier and now we have more information about their cell phones, which speeds up the service.
Makes my job so much easier
What do you like best about the product?
You can save pre written answers that will inject player names and agent names to speed up response times insanely
What do you dislike about the product?
Honestly I can't think of any downsides. There isn't anything I need to do that I am not able to do using helpshift.
What problems is the product solving and how is that benefiting you?
I work for a mobile games company and deal with our players on a day to day basis. Helpshift allows us to provide support from within the game itself making it easier for both us and players to communicate.
With Helpshift you have everything!
What do you like best about the product?
The best thing I like is the flexibility to customize helpshift smart tools upon my needs.
What do you dislike about the product?
More editable feature on the panel rather than on the sdk would be great.
What problems is the product solving and how is that benefiting you?
It’s easy to approach to a customer need withing just one panel.
The best support tool for mobile games
What do you like best about the product?
Conversations, bots, faq and campaigns in one dashboard. Everything in one place without the need for additional integration between these systems.
What do you dislike about the product?
Different criteria and filters in campaigns, automations etc. Limitations in API.
What problems is the product solving and how is that benefiting you?
We are using HelpShift to support our players on mobile games.
I am using helpshift for mobile games
What do you like best about the product?
Easy to use, campaign function. It saves a lot of time.
What do you dislike about the product?
I don't like that we don't have enough techinical support. We are based in China it is difficult for us to find help（due to time difference and language barriers）. My sales left helpshift but no one notify us, which makes us wait months to receive our contract back. =
What problems is the product solving and how is that benefiting you?
We provide a better customer support service.
Recommendations to others considering the product:
It is one of the most popular customer support sdk for mobile game
just Awesome , simple and elegant
What do you like best about the product?
i like Most the automation feature which helps us to gauge that the customer is idle or has not replied within a time bound manner. Also, time stamp of chats is also available so that whenever new customer kicks in , assignment of new chats is done. The interface is also so perfectly designed which caters to the required information appropiately
What do you dislike about the product?
the collection of chats tend to get messy as they get to be older by time. there's so much confusion while accessing older resolved issues. so, work needs to be done here.
What problems is the product solving and how is that benefiting you?
to cater to our customers in a time bound manner is our utmost priority and so, Helpshift provides us with that. its a more faster , quicker way to deal with our customer's queries, responses, etc.
Recommendations to others considering the product:
working at its full potential, it can make a drastic impact on your performance as far as customer handling is concerned
I like work?
What do you like best about the product?
It makes my job easier, I don't have as many headaches. It is self explanatory a walk in the park compared to other places I've worked
What do you dislike about the product?
It was difficult to go through the process of moving everything over
What problems is the product solving and how is that benefiting you?
Its just easier to use so I feel better and I'm nicer to the customer
Recommendations to others considering the product:
Keep with it.
It helps!!
What do you like best about the product?
No matter what your problem is helpshift can fix it immediately!
What do you dislike about the product?
I dislike that it is a little difficult to run the system.
What problems is the product solving and how is that benefiting you?
Any problem!
Helpshift lost our interest
What do you like best about the product?
Helpshift was easy for the techs to install and the training was a breeze. I personally thought helpshift was better for the Recruiters because they are not able to make the weekly meetings.
What do you dislike about the product?
Faculty lost interest in helpshift because they prefer skype for business. I attribute this to us trying out different software so often recently because we are trying to be as efficient as possible.
What problems is the product solving and how is that benefiting you?
None as the faculty didn’t give it a fair testing opportunity because as previously stated they are already set to use skype for business and did not give helpshift a fair run. I think it far more efficient for the recruiters opposed to using skype.
Recommendations to others considering the product:
I believe helpshift is great for remote workers, it is like texting and people use that tool everyday and night. So I would personally recommend the use of helpshift outside of my organizations overall views.
Helpshift review!
What do you like best about the product?
Very easy interface to navigate, most employees caught on quickly
What do you dislike about the product?
Has a noticeable lag during busy hours..
What problems is the product solving and how is that benefiting you?
Using for insurance customer support. Easier than system company has previously tried.
Recommendations to others considering the product:
Very easy to train and use
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