Reviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
372 reviews
from
External reviews are not included in the AWS star rating for the product.
"Outstanding Customer Service Platform!"
What do you like best about the product?
Customization and straightforward entry. Correspondence and note taking for various tickets. It's exceptionally instinctive and clients appear to have ease with regards to discovering what they are looking for in FAQs. Their capacity to incorporate with your portable application to give an in-application bolster involvement to the clients is an or more. Helpshift gathers a great deal of client/gadget information which can be utilized for both help investigating and examination.
What do you dislike about the product?
I would love to have the capacity to alter the notice sounds in Helpshift.
What problems is the product solving and how is that benefiting you?
Helpshift licenses customer organization specialist to be profitable and saves time by having the ability to react to customer's request and handle issues quickly. It is in like manner easy to get help from a partner by giving the ticket to them, they can quickly see and scrutinize anyway the exchange. Favorable position I have recognized is the history that is secured when a comparable customer wrote in an other time, every one of that information is secured and can be gotten to.
Recommendations to others considering the product:
Helpshift makes our work so natural by giving email support and Live Chat to help our clients as fast and as proficiently as could reasonably be expected.
Amazing Features. Awesome Software for Customers Service
What do you like best about the product?
I like the quick response from the vendor of this application.
Again, I get excited with how Hlpshift notifies its users in case of a problem that needs to be addressed.
The application is easy to use and makes it possible to track different movements in a site.
Lastly, the layout of this application is simple, and with amazing FAQs.
Again, I get excited with how Hlpshift notifies its users in case of a problem that needs to be addressed.
The application is easy to use and makes it possible to track different movements in a site.
Lastly, the layout of this application is simple, and with amazing FAQs.
What do you dislike about the product?
However, i find it disturbing for tagging a new issue.
In fact, users need to manually tag other users manually.
The vendor should automate most of this tagging.
That is, at least come up with a way to automate something like keyword.
In fact, users need to manually tag other users manually.
The vendor should automate most of this tagging.
That is, at least come up with a way to automate something like keyword.
What problems is the product solving and how is that benefiting you?
The software allows customers to air their complaints and they get solved.
Again, they increase on the productivity of our firm.
Lastly, the software makes the process of answering the questions of clients more faster and efficient.
Again, they increase on the productivity of our firm.
Lastly, the software makes the process of answering the questions of clients more faster and efficient.
Recommendations to others considering the product:
Helpshift assist firms in monitoring the reactions of their clients.
This application is simple and brings teamwork.
This application is simple and brings teamwork.
Best chat support platform
What do you like best about the product?
Helpshift is very simple and is very easy to use
Everything is placed in such a manner that we will not be confused or wasting time to find things
They have a nice dashboard that help us to to keep track of issues
It's very user friendly
The thing that would be more appreciable is that it have a mobile version
Ability to change color of text is nice feature
Everything is placed in such a manner that we will not be confused or wasting time to find things
They have a nice dashboard that help us to to keep track of issues
It's very user friendly
The thing that would be more appreciable is that it have a mobile version
Ability to change color of text is nice feature
What do you dislike about the product?
I don't find any dislikes for this but it have bit connectivity issues
What problems is the product solving and how is that benefiting you?
It help us to do more work in less time
Lightweight Vurnerability Management Tool
What do you like best about the product?
I love the concern that the vendor has to the customers. In my opinion, the developer understands that customers are the main drivers of any business setting.
Besides, Helpshift ensures that no single person without the authorization of the admin can gain access to a given information.
Lastly, the user design of this product is much enticing.
Besides, Helpshift ensures that no single person without the authorization of the admin can gain access to a given information.
Lastly, the user design of this product is much enticing.
What do you dislike about the product?
However, I wish the vendor a=could revive the Live Chat Feature of this software. In my view, this features functions slowly, and not all people who prefer using it.
What problems is the product solving and how is that benefiting you?
We implement this application for two major reasons. One, to act as our Help Desk, where we could understand the complaints of our clients. Two, For customer self-service, and this will also build the relations with have with our clients.
Recommendations to others considering the product:
This application will bring your clients closer to you, and you will be able to listen to their complaints and come up with the way forward to dealing with them.
"Great platform for your chat support team"
What do you like best about the product?
Helpshift has worked superbly on their talk bolster stage. There are some pleasant highlights that are adapted towards AI and computerizations - Auto reactions dependent on watchwords, FAQ question show dependent on catchphrases, time based robotizations and that's only the tip of the iceberg. They have a decent ongoing dashboard to show what number of issues are in the channel and they've incorporated with power BI to convey some inside and out measurements for an exhaustive examination. Another incredible element is their capacity to incorporate with your portable application to give an in-application bolster understanding to the clients. This incorporates showing FAQs, beginning visits or sending messages. Coordinating into the versatile application additionally gives you the capacity to send clients pop-up messages which is dependably an or more. At last, helpshift gathers a great deal of client/gadget information which can be utilized for both help investigating and examination.
What do you dislike about the product?
I wish it was somewhat more customizable. Be that as it may, it truly allows a great deal of customization truly, there isn't much.
What problems is the product solving and how is that benefiting you?
The most concerning issue that we are explaining is wastefulness. Helpshift permits client administration specialists to be gainful and spares time by having the capacity to respond to client's inquiries and tackle issues rapidly. It is likewise simple to get assistance from an associate by imparting the ticket to them, they can rapidly view and peruse however the discussion. An advantage I have acknowledged is the history that is put away when a similar client wrote in an alternate time, all that data is put away and can be gotten to.
Recommendations to others considering the product:
It's definitely not hard to use and easy to separate your productivity(example Emails). Unprecedented expense too.
"Incredible stage for client administration! "
What do you like best about the product?
I cherish the manner in which that you can label tickets that come in effectively and after that scan for them later by tag. I likewise truly like the diverse envelopes/lines that you can relegate tickets to. Another extraordinary component is the capacity to embed FAQ that spares time. I likewise love the wonderful way Helpshift is anything but difficult to utilize, and simple to monitor examination. Continuously solid!
What do you dislike about the product?
I wish there was better pursuit usefulness to deal with past tickets. It would make following up on issues and checking on past contact with a client a lot less demanding.
What problems is the product solving and how is that benefiting you?
Our Customer Support truly depends on Helpshift and their stage. It's anything but difficult to perceive how well your group is getting along. The examination are first class!
Recommendations to others considering the product:
It's anything but difficult to utilize and simple to break down your productivity(example Emails). Extraordinary cost also.
User friendly
What do you like best about the product?
It’s easy and straight forward. Helpshit support is there for any questions
What do you dislike about the product?
Needs more features......................
What problems is the product solving and how is that benefiting you?
Feedback from customers
Helpshift Review
What do you like best about the product?
What I like the best about Helpshift is it being very user friendly.
What do you dislike about the product?
none so far. So far, helpshift have been very easy to use and understand.
What problems is the product solving and how is that benefiting you?
We use helpshift to communicate with players using our game and the benefit we get from it is the constant updates we get from helpshift
Recommendations to others considering the product:
Use it wisely and thoroughly.
All your needs in one great program
What do you like best about the product?
I love the way that you can tag tickets that come in easily and then search for them later by tag. I also really like the different folders/queues that you can assign tickets to. Another great feature is the ability to insert FAQ that saves time.
What do you dislike about the product?
Currently, Helpshift does not support the ability to have tickets come in through SMS (or text). We have a lot of customers that like to receive support and help via text and it would be so nice to not have to use a different program but have it be available all on Helpshift.
What problems is the product solving and how is that benefiting you?
The biggest problem that we are solving is inefficiency. Helpshift allows customer service agents to be productive and saves time by being able to answer customer's questions and solve problems quickly. It is also easy to receive help from a co-worker by sharing the ticket with them, they can quickly view and read though the conversation. A benefit I have realized is the history that is stored when the same customer wrote in a different time, all that information is stored and can be accessed.
Recommendations to others considering the product:
This will be sure to up your game with your customers- whoever they might be! I would recommend Helpshift to all customers. Definitely a great investment and easy to use and learn how to work!
CS rep review
What do you like best about the product?
How easy it is to use! I like all of the smartviews you can use and tags
What do you dislike about the product?
I don't think there is anything I don't like so far
What problems is the product solving and how is that benefiting you?
Customer support for live video game
showing 171 - 180