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Great tool to help efficiency.
What do you like best about the product?
I love that i can feel like I am helping multiple people at a time because I am able to pop in and out of conversations with ease. It is a great way to help many people efficiently.
What do you dislike about the product?
Sometimes issues can get lost because of the way that the different queues are situated for our live chat. Every once in a while, someone is forgotten so it would be helpful if there were clearer reminders or alerts of where issues were located.
What problems is the product solving and how is that benefiting you?
I am able to solve all kinds of problems for people! Problems with user error, system error etc. we can see in basically real Time if people are running into issues so that we can diagnose as soon as we find out that there is a problem.
Consistent experience across multiple products
What do you like best about the product?
Helpshift makes it easy to navigate the help section of multiple products
What do you dislike about the product?
Sterile, bland UI; looks like virtually every other system out there
What problems is the product solving and how is that benefiting you?
Integrates well with my company's app
HELPSHIFT
What do you like best about the product?
Helpshift is an incredible client encounter. Helpshift was anything but difficult to get for me ,and I think everybody in the business division and IT had almost no issues understanding the functions of this tool.I have additionally thought that it was simple controlling new representatives in the office on the most proficient method to utilize Helpshift viably.
The effectively updatable FAQs have been a monstrous success for me over other contending items.
The effectively updatable FAQs have been a monstrous success for me over other contending items.
What do you dislike about the product?
Helpshift gives my group simply fundamental investigation on our commitment with web visitors.I will jump at the chance to see a wide examination breakdown of our day by day movement on Helpshift. Stylish savvy ,I figure informations can be better masterminded on the Helpshift dashboard.
Fundamentally it has Limited highlights, Limited reports age capacities.
Its also costly for a software that is used for only customer support
Fundamentally it has Limited highlights, Limited reports age capacities.
Its also costly for a software that is used for only customer support
What problems is the product solving and how is that benefiting you?
Helpshift enables our CS to group's activity simple! Presumably the most proficient approach to achieve our players, answer their questions, updates and occasion declarations. Their very own client benefit is additionally solid and undoubtedly supportive.
Overall, a great experience!
What do you like best about the product?
It's easy to see new issues coming in! I can set it to different priority levels.
What do you dislike about the product?
Sometimes acts a little glitchy. It will show I have open issues, when I don't.
What problems is the product solving and how is that benefiting you?
Easy to connect and reach out to customers. Easy to find past issues with customers.
Recommendations to others considering the product:
Overall, great product. Easy for CS reps to use!
Efficient Customer Service
What do you like best about the product?
Helpshift helps me to be able to help multiple customers at once because the message is automatically saved so I can go back and forth between issues without a problem. I also like that the information is displayed on the tab so that I can see how many issues are coming in even when I am not in the same browser.
What do you dislike about the product?
I wish that the visibility was better in Live Chat since sometimes issues can get lost since all of the new issues don't go to the same spot depending on the queue.
What problems is the product solving and how is that benefiting you?
I am able to help more people even more efficiently because I am able to stay organized and work through issues efficiently.
Recommendations to others considering the product:
A simple way to keep track of Customer Service tickets to take care of people in an efficient way!
We are using HS for our all customer support processes.
What do you like best about the product?
I can find everything pretty easily from the menus etc, CustomBost, etc developing is "easy".
Auto answers are easy to set and manage.
AI development is a great plus, though we don't at the moment have enough resources to utilize it properly, it's on the to-do list.
Co-operation with success manager works swiftly and easily, Nicola always is available to answer tricky questions and gets back to us quickly!
Auto answers are easy to set and manage.
AI development is a great plus, though we don't at the moment have enough resources to utilize it properly, it's on the to-do list.
Co-operation with success manager works swiftly and easily, Nicola always is available to answer tricky questions and gets back to us quickly!
What do you dislike about the product?
Sometimes some occasional problems, but the HS support team has been a great help and these issues have been resolved VERY swiftly!
Better mobile support, since I don't always have my laptop or PC nearby, so it would be great as a team lead to having a possibility to check tickets swiftly and easily from the mobile interface.
The mobile interface could look better as well for the customer, but I hope the new Helpshift FAQ etc design comes soon for everyone!
Better mobile support, since I don't always have my laptop or PC nearby, so it would be great as a team lead to having a possibility to check tickets swiftly and easily from the mobile interface.
The mobile interface could look better as well for the customer, but I hope the new Helpshift FAQ etc design comes soon for everyone!
What problems is the product solving and how is that benefiting you?
Fast customer support experience and easy implementation into the application (Unity SDK).
As well, Helpshift helps us to provide players easy to use and quick support with automation and self-service tools such as FAQ and Chatbots.
Pricing and business negation with Helpshift has been always understandable and there hasn't been any problems for us regarding pricing and such.
As well, Helpshift helps us to provide players easy to use and quick support with automation and self-service tools such as FAQ and Chatbots.
Pricing and business negation with Helpshift has been always understandable and there hasn't been any problems for us regarding pricing and such.
Recommendations to others considering the product:
Great platform for day-to-day Customer Support.
The agent interface is easy and simple to use and it's easy to onboard new employees to use Helpshift
The agent interface is easy and simple to use and it's easy to onboard new employees to use Helpshift
Helpshift Makes My Job Easy
What do you like best about the product?
I love that I am able to view past conversations with each Customer so that we can have a full understanding of their account and any issues they've run into. Live Chat is so easy to use, and we are able to contact customers directly through Helpshift to make sure they receive all contact needed to solve any kind of issue they may be having.
What do you dislike about the product?
I wish I could organize "Shared Smart Views" into folder types. I also wish there was a way to organize issues by tags (similar to how we can change the order of Latest, Wait Time, Oldest, Etc) Live Chat is manageable, but sometimes our customers do not receive the messages right away or don't realize it's a chat experience. (This may be more our fault that Helpshift, though.) I would love to be able to customize the notification sounds in Helpshift.
What problems is the product solving and how is that benefiting you?
We use Helpshift for all customer service inquiries, so it has been a critical part of our company. I love that our customers can receive the quickest service possible because of the amazing help of Helpshift. It is so helpful to know we have a reliable way to contact each customer that messages us with any kind of issue, and we will always be able to receive their messages.
Recommendations to others considering the product:
Helpshift makes our work so easy by providing email support and Live Chat to help our customers as quickly and as efficiently as possible.
Helpshift is so easy to use!
What do you like best about the product?
I love the folders and how we can auto assign-- it makes taking care of customer quickly and reacting to problems a breeze.
What do you dislike about the product?
I dislike that it loses connection sometimes.
What problems is the product solving and how is that benefiting you?
We are solving problems by being able to prioritize urgent matters--tagging helps us exponentially.
Great visibility
What do you like best about the product?
I love that I can have multiples partway open at once. So I can see if I have issues coming in while I am working on something else. I also love that it has the number of issues in my queue on the tab when I am in a different web page!
What do you dislike about the product?
I wish that it was easier to link to other platforms. But I really do like the program itself!
What problems is the product solving and how is that benefiting you?
We are helping people better understand how our app and website work/ how to best utilize them.ive realized that I can reach a lot of people efficiently by having the right tools.
Recommendations to others considering the product:
Great product.
Love it!
What do you like best about the product?
We can organize by folders and make things just as we need them.
What do you dislike about the product?
Can't think of a dislike, actually! I guess if I need to dislike something, it's that we can't do text support through HS.
What problems is the product solving and how is that benefiting you?
We're able to help our customers quickly and efficiently through HelpShift.
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