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User friendly!
What do you like best about the product?
I love that you can search for older issues. This helps when trying to determine if a Customer has written in before. Analytics are great as well as we can check on the number of issues that an Agent has taken.
What do you dislike about the product?
There really isn't anything that I dislike. My experience has been great.
What problems is the product solving and how is that benefiting you?
Helpshift allows us to communicate with our customers in a quick and easy manner.
Helpshift Review
What do you like best about the product?
All my conversations with customers are kept really organized. It helps me not feel overwhelmed.
What do you dislike about the product?
I feel like the tags could be improved. The auto-tagging isn't always accurate.
What problems is the product solving and how is that benefiting you?
We are using it for Customer Experience/support. Helpshift helps us stay super on top of time-sensitive issues with customers.
HelpShift review
What do you like best about the product?
You can improve your customer service.
What do you dislike about the product?
The SDK integration is very bad. There are not enough information about that.
What problems is the product solving and how is that benefiting you?
The customer services has been improved.
Helpshift is a perfect platform for communicating wit your customers.
What do you like best about the product?
I like that Helpshift as a company is willing to work with you and make their platform better specifically for you.
What do you dislike about the product?
I don't like that the search feature in HS can be difficult to learn and use.
What problems is the product solving and how is that benefiting you?
We are solving our customers' problems with Helpshift because we can Live chat with our customers there now and that means we can get back to them faster and more efficiently.
Good, only issue is it will freeze at times so we have to log out and in again
What do you like best about the product?
When interacting with customers, we get assistance when customers are idle and an automation message is sent our to check if the Customer is still. Fast and easy way for customer to communicate rather then having to speak over the phone
What do you dislike about the product?
When it freezes in the middle of chatting with a customer and we have to click back and forth
What problems is the product solving and how is that benefiting you?
Great customer service
Giving customer details and feed backs with there transction
solving the customer problems in a timely manner
Giving customer details and feed backs with there transction
solving the customer problems in a timely manner
Recommendations to others considering the product:
Great product to use for customer that do not like to speak over the phone and would much rather contact through a chat
Usefull work tool.
What do you like best about the product?
I like being able to look up FAQ to answer customer questions.
What do you dislike about the product?
Sometimes the website has bugs or customers are assigned to people not active
What problems is the product solving and how is that benefiting you?
Giving customers an option to contact us within the app.
Helpshift has many awesome features.
What do you like best about the product?
Helpshift has a ton of awesome features and when we think of a new feature that we'd like, they let us work with this on it and typically they pull through and create something for us. Whenever we have a problem they are quick to respond back and get it fixed so that we can best help our customers.
What do you dislike about the product?
There is not too much that I dislike about Helpshift. I don't even know what that one thing would be if I had to choose it. Maybe the fact that they don't have the ability for texting Live Chat. But, I'm sure that will come sometime in the future. They are great!
What problems is the product solving and how is that benefiting you?
Helpshift helps us quickly, easily and efficiently help our customers with their issues. We really appreciate the ease of everything.
Recommendations to others considering the product:
Talk out all of the features with those from helpshift. They will give you a detailed breakdown to make sure that it fits your need.
Helpshif is very helpful
What do you like best about the product?
that fact that research as per keywords is very efficient whenever i need to retrieve a message
What do you dislike about the product?
i think it is just fine as it is, don't see any work flaw
What problems is the product solving and how is that benefiting you?
Gaming industry
Helpshift
What do you like best about the product?
Simple organization of queues to manage customer interactions. Can add internal notes to communicate with other internal users remotely and without having to change platforms. I like the ability to open a ticket for a customer on their behave by inputting their information when creating the ticket.
What do you dislike about the product?
The format for searching can show way too many irrelevant results when not using the given format. Ex: from email: is: XXXX@XX.com vs. simply searching XXXX@XX.com
I also don't particularly like that tickets auto-close after a couple of days.
I also don't particularly like that tickets auto-close after a couple of days.
What problems is the product solving and how is that benefiting you?
Customer inquiries for online listings, refund/return issues. All previous issues are archived so there is a way to reference/compare previous issues with the same customer to better understand and resolve their issues.
Great tool to understand player issues and get all the player device information
What do you like best about the product?
Great tool used by our agents to respond to player issues.
Awesome tagging system and CIF that we can use to track player issues being reported and do thorough analysis based on the data being captured.
Amazing FAQ section that can be created using the tool. Very useful to avoid having huge spike in volume when there are outages in the game.
Survey system is very useful and helps gauge the player experience and satisfaction rating for the support received.
Awesome tagging system and CIF that we can use to track player issues being reported and do thorough analysis based on the data being captured.
Amazing FAQ section that can be created using the tool. Very useful to avoid having huge spike in volume when there are outages in the game.
Survey system is very useful and helps gauge the player experience and satisfaction rating for the support received.
What do you dislike about the product?
Tagging new issues is a concern. Agents need to manually tag each issue apart from the automated tags. We should have a way to automatically read keywords in the issue and automatically assign tags to the incoming volume of tickets.
What problems is the product solving and how is that benefiting you?
Great ticketing management system.
Great survey system in the tool. Useful and easy for players to rate the quality of support received.
Amazing analytic tools to understand the health of the game and metrics of each agent and incoming volume.
FAQs and game content can be created from inside the tool which is very useful in game for the players.
Great survey system in the tool. Useful and easy for players to rate the quality of support received.
Amazing analytic tools to understand the health of the game and metrics of each agent and incoming volume.
FAQs and game content can be created from inside the tool which is very useful in game for the players.
Recommendations to others considering the product:
make tagging more easier. based on keywords in the ticket helpshift should auto tag tickets which will help get meaningful data.
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