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Helpshift is so easy to use!
What do you like best about the product?
I love the folders and how we can auto assign-- it makes taking care of customer quickly and reacting to problems a breeze.
What do you dislike about the product?
I dislike that it loses connection sometimes.
What problems is the product solving and how is that benefiting you?
We are solving problems by being able to prioritize urgent matters--tagging helps us exponentially.
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Great visibility
What do you like best about the product?
I love that I can have multiples partway open at once. So I can see if I have issues coming in while I am working on something else. I also love that it has the number of issues in my queue on the tab when I am in a different web page!
What do you dislike about the product?
I wish that it was easier to link to other platforms. But I really do like the program itself!
What problems is the product solving and how is that benefiting you?
We are helping people better understand how our app and website work/ how to best utilize them.ive realized that I can reach a lot of people efficiently by having the right tools.
Recommendations to others considering the product:
Great product.
Love it!
What do you like best about the product?
We can organize by folders and make things just as we need them.
What do you dislike about the product?
Can't think of a dislike, actually! I guess if I need to dislike something, it's that we can't do text support through HS.
What problems is the product solving and how is that benefiting you?
We're able to help our customers quickly and efficiently through HelpShift.
Clients feel more comfortable
What do you like best about the product?
The efficient and intuitive way to lend a hand to our customers.
What do you dislike about the product?
Hard question. It would be great to reduce the effort to start a session. Something like do a simple click from your inbox to get in into Helpshift.
What problems is the product solving and how is that benefiting you?
Answer any customer question.
Almost all the clients oriented in real time.
We reduced any anxiety about our service.
Almost all the clients oriented in real time.
We reduced any anxiety about our service.
Recommendations to others considering the product:
Try to use every feature that this great system offer. Check very often if new feature is added that could help to your end.
User friendly!
What do you like best about the product?
I love that you can search for older issues. This helps when trying to determine if a Customer has written in before. Analytics are great as well as we can check on the number of issues that an Agent has taken.
What do you dislike about the product?
There really isn't anything that I dislike. My experience has been great.
What problems is the product solving and how is that benefiting you?
Helpshift allows us to communicate with our customers in a quick and easy manner.
Helpshift Review
What do you like best about the product?
All my conversations with customers are kept really organized. It helps me not feel overwhelmed.
What do you dislike about the product?
I feel like the tags could be improved. The auto-tagging isn't always accurate.
What problems is the product solving and how is that benefiting you?
We are using it for Customer Experience/support. Helpshift helps us stay super on top of time-sensitive issues with customers.
HelpShift review
What do you like best about the product?
You can improve your customer service.
What do you dislike about the product?
The SDK integration is very bad. There are not enough information about that.
What problems is the product solving and how is that benefiting you?
The customer services has been improved.
Helpshift is a perfect platform for communicating wit your customers.
What do you like best about the product?
I like that Helpshift as a company is willing to work with you and make their platform better specifically for you.
What do you dislike about the product?
I don't like that the search feature in HS can be difficult to learn and use.
What problems is the product solving and how is that benefiting you?
We are solving our customers' problems with Helpshift because we can Live chat with our customers there now and that means we can get back to them faster and more efficiently.
Good, only issue is it will freeze at times so we have to log out and in again
What do you like best about the product?
When interacting with customers, we get assistance when customers are idle and an automation message is sent our to check if the Customer is still. Fast and easy way for customer to communicate rather then having to speak over the phone
What do you dislike about the product?
When it freezes in the middle of chatting with a customer and we have to click back and forth
What problems is the product solving and how is that benefiting you?
Great customer service
Giving customer details and feed backs with there transction
solving the customer problems in a timely manner
Giving customer details and feed backs with there transction
solving the customer problems in a timely manner
Recommendations to others considering the product:
Great product to use for customer that do not like to speak over the phone and would much rather contact through a chat
Usefull work tool.
What do you like best about the product?
I like being able to look up FAQ to answer customer questions.
What do you dislike about the product?
Sometimes the website has bugs or customers are assigned to people not active
What problems is the product solving and how is that benefiting you?
Giving customers an option to contact us within the app.
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