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HelpShift user for a Gaming account
What do you like best about the product?
I like the simplicity of its user interface. It's very easy to look for needed information. The integration to the game that we are supporting is also really nice.
What do you dislike about the product?
It is difficult to pull up reports on a per-user basis. They have to go through their managers first (or even clients) to get their ticket stats for the day, week, or month.
What problems is the product solving and how is that benefiting you?
Easier interaction with customers
Helpshift is where its at
What do you like best about the product?
I've experienced using various Customer Service tool and Helpshift is the best experience. Clutter-free UI, navigation friendly and relatively easy to learn and use.
What do you dislike about the product?
Please implement an option to re-open tickets that were sent as resolved. There are times that this will be done by accident although we're just suppose to reply.
What problems is the product solving and how is that benefiting you?
Mobile game customer support.
Recommendations to others considering the product:
Easy to learn and use. One of the best UIs out there. Definitely a good investments for those prospective companies.
A convenient and quick program that is easy to teach, but hard to customize
What do you like best about the product?
I like the ease of assigning to others, making notes, and general communication between team members.
What do you dislike about the product?
The business of design. I wish I could customize column widths (and if I can, I wish it was easier and more readily available how to do). In addition, I wish I could assign a take or reply to a ticket and have a queue assignment hold.
What problems is the product solving and how is that benefiting you?
customer service complaints for a subscription service. The benefits realized is the ease of communication and empathetic back and forth.
A Positive, Responsive Interface
What do you like best about the product?
The simplicity of the interface means more time to converse with customers and less time spent clicking around looking for additional information. Everything is in an appropriate place.
What do you dislike about the product?
I would love more functionality for reopening older, resolved issues. The number of total tickets end up higher than necessary because new tickets need to be create in most situations in which I work.
What problems is the product solving and how is that benefiting you?
Quicker, more user friendly response time really makes traditional email service feel archaic. With the addition of bots, this really feels like the future of customer service. I think our users feel that way as well. The faster we can get back to them in an organized fashion, the more we can convince them that we are worth their time.
Recommendations to others considering the product:
At it's full potential, Helpshift is more flexible, more powerful, and more user-friendly than any other service platform I have used.
Wonderful Tool For CSX!
What do you like best about the product?
I love the interface, and the ease of use. It truly is one of the easiest to pick up yet multifaceted tools for my industry.
What do you dislike about the product?
I wish it could be better integrated with multiple issues, and mobile is a disaster. However the drawbacks do not take away from the overall benefits of the product.
What problems is the product solving and how is that benefiting you?
We use it for our escalations team and it's fabulous!
Great! Great! Great!
What do you like best about the product?
Helpshift is an amazing way to communicate effectively while having all the information you would need available.
What do you dislike about the product?
Nothing, helpshift has made what was cumbersome and tiresome into something that is easy.
What problems is the product solving and how is that benefiting you?
With helpshift we are able to verify traffic issues and app glitches and with getting screenshots very quickly it is an effective tool.
Review of helpshift
What do you like best about the product?
Helpshift makes it easy for us to actively communicate with our customers, The platform has many features that are easy to use and intuitive.
What do you dislike about the product?
I sometimes find it challenging to find historical tickets
What problems is the product solving and how is that benefiting you?
All aspects of Customer service with our customers and fulfillment centers
Excellent CS Platform
What do you like best about the product?
Helpshift is extremely intuitive and user-friendly. It makes it easier to see all the support request in one place and organize issues efficiently.
What do you dislike about the product?
I wish there was better search functionality to sort through past tickets. It would make following up on issues and reviewing past contact with a customer much easier.
What problems is the product solving and how is that benefiting you?
We use HS as the sole platform for all of our customer service inquiries. Through HS we are able to review our CSAT scores and metrics and improve our CX team.
Recommendations to others considering the product:
highly recommend it simplifies large volumes of tickets and makes it easy to respond efficiently.
Love Helpshift!
What do you like best about the product?
how the interactive chats are separated properly by the time and the notifications sent make it easy to search
What do you dislike about the product?
It is sometimes difficult to search for past tickets by topic, but as long as I have the USER ID I can still track them.
What problems is the product solving and how is that benefiting you?
I am solving customer experience tickets and it is second to none when interacting with them. It is a great place to start with looking to connect with your customers.
Brings a lot to the table
What do you like best about the product?
There's a lot of things helpshift brings to the table for the amount of work needed to integrate the library. You just need to call a few APIs and once the helpshift overlay comes up, helpshift takes over and does the rest.
What do you dislike about the product?
The custom config options for iOS and Android are a little different and can be confusing if you're familiar with one while learning to do the other. Using a custom engine that does not use the android/ios native app building APIs adds a level of complexity
What problems is the product solving and how is that benefiting you?
Users will be able to give feedback much more easily without having to leave the app for a more fluid experience
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