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Ease of use
What do you like best about the product?
Easy to use and navigate, very user friendly
What do you dislike about the product?
Can freeze and not update, has a hard time communicating with other programs
What problems is the product solving and how is that benefiting you?
Guests are able to easily contact us, makes communication easy
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Easy to use customer support service
What do you like best about the product?
I really like help shift for the simplicity it's very user friendly
What do you dislike about the product?
They have bots that filter the chat sometimes
What problems is the product solving and how is that benefiting you?
I help customers with billing issues
Easy to use and great for customers!
What do you like best about the product?
I love how easy it is to use with mobile use, allowing for in-app users to receive a message with the push of a button.
What do you dislike about the product?
Although easy to respond to and easy to send an initial message, it does not receive 100% feedback, but that would be expected from any service.
What problems is the product solving and how is that benefiting you?
We get much more feedback and customer interaction from customers who are online exploring or site or app but may not want to talk to someone directly.
its easy to use and anyone can start using the tool with great ease
What do you like best about the product?
The tool is easy to use and anyone who is a quick learner can understand well and stat using tht tool
What do you dislike about the product?
nothing ,as such , its a great tool for work. sometimes i did face a bit of lag but it happned very rarely
What problems is the product solving and how is that benefiting you?
mostly dealing with live chats and help desk issue.
Good experience
What do you like best about the product?
Helpshift helped me keep all my paper trails organized.
What do you dislike about the product?
Sometimes it would crash and there was nothing I could do but wait.
What problems is the product solving and how is that benefiting you?
I’m helping customers more efficiently, and solving problems that come from unorganized software.
User friendly
What do you like best about the product?
I like the fact that I can search any chats/emails that I want with the filter and sort it according to my preference.
What do you dislike about the product?
I wish we have an option to email the chat transcript to our email (both users and customers)
What problems is the product solving and how is that benefiting you?
Sorting tickets easily
Recommendations to others considering the product:
Yes, strongly recommended
An efficient way to facilite customer support
What do you like best about the product?
The views and filters were appropriate and useful. It was easy to flip between multiple cases and to respond to batches of cases in times of long waits and known outages.
What do you dislike about the product?
Refresh rates were inconsistent with the queue. When there are a high volume of users in the same queue, cases would get reassigned and responded to incorrectly.
What problems is the product solving and how is that benefiting you?
We used helpshift to repond to outlook mobile issues. It was a good way to interact with customers and dicern their issues in a timely manner. The problems that we faced while using helpshift stemmed from issues with support knowledge rather than utilization of helpshift itself.
Recommendations to others considering the product:
Make sure that your company has implimented an action plan for as many interactions as possible before beginning use of helpshift. Have them understand the metrics and information they would like to extract from helpshift so the appropriate filters can be applied.
My Helpshift Review
What do you like best about the product?
I like how the automation automatically comes on when in idle mode. I also love the cross platform views, customization and ease of use.
What do you dislike about the product?
Privacy Protection could be better. The admin options aren't the greatest around. The FAQs aren't very in depth.
What problems is the product solving and how is that benefiting you?
We use livechat to solve the problems we would encounter. We can see what needs improvement by seeing the stats with our customers.
Recommendations to others considering the product:
Helpshift is a valuable tool that anyone would find useful for their specific needs
Reliable Tool
What do you like best about the product?
Friendly user and easy to use Tool when supporting customers.
What do you dislike about the product?
Email technical issue sometimes.(Performance)
What problems is the product solving and how is that benefiting you?
Email Technical concern.
Recommendations to others considering the product:
NA
Maximizing Efficiency
What do you like best about the product?
Metadata has all the information needed for issue isolation
What do you dislike about the product?
Power BI or Reporting is sometimes latent
What problems is the product solving and how is that benefiting you?
We are handling tickets from customer's who are having issues with our Email Service. We as users, find th
Recommendations to others considering the product:
NA
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