Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
It's an easy way to comunicate.
What do you like best about the product?
Helpshift is an easy way to communicate with our guests.
What do you dislike about the product?
There isn't much I dislike about it except that it can be slow and disconnect from the internet.
What problems is the product solving and how is that benefiting you?
We help our guests with their problems and it's kind of like a chat/email platform so guests can respond when convenient for them.
- Leave a Comment |
- Mark review as helpful
Fast and easy to use web tool
What do you like best about the product?
sending email and adding notes in the same window
What do you dislike about the product?
The tag tab, I find it confusing and can be time consuming if the tag list is huge, better come with a different way of doing this and remove the tag option
What problems is the product solving and how is that benefiting you?
Confidential
Helpshift feedback
What do you like best about the product?
I love that we are able to provide a convenient way of being able to assist customers via chat and email.
What do you dislike about the product?
Just that we are limited in assistance for security reasons.
What problems is the product solving and how is that benefiting you?
Customer issues with there loan application with our company.
Recommendations to others considering the product:
n/a
Good tool
What do you like best about the product?
It is easy to use. Good tool to assist answering customer questions
What do you dislike about the product?
It doesn't prompt for enough information to be provided by person asking questions
What problems is the product solving and how is that benefiting you?
Answering guests questions.
Helpshift's awesome
What do you like best about the product?
The organization of the categories. It's also very easy to find your "open issues"
What do you dislike about the product?
People can take your case from you. Sort of frustrates people because you've had a way to assist the guest & it's done the complete opposite.
What problems is the product solving and how is that benefiting you?
Less pain points, convenient way for guest to be assisted, and great sorting system of issues. All responses are received via phone, so very helpful!
Recommendations to others considering the product:
I think that the ability to modify the owner of the case should be disabled. That way everyone can finish out their resolutions properly without the issue being solved differently by the next agent that comes on the issue. I'd also recommend more filters that can pre sort issues.
Great! Platform
What do you like best about the product?
Easy navigation of issue tickets which makes the platform simple and neat.
What do you dislike about the product?
unable to export reports for notes and no additional secured authentication method.
What problems is the product solving and how is that benefiting you?
Customer Service
Help shift usage experience in past 6 months
What do you like best about the product?
Since, I was involved in integrating help shift around two years back onto Zynga Games/Customer supports, I was impressed with the set of customizations we can have on the Help shift, categorizing issues etc.! The customer reported issues are tracking and grouped conveniently by Help shift.
What do you dislike about the product?
I don't know, whether help shift provide metrics on the number of related issues etc. like grouping of similar issues etc.
What problems is the product solving and how is that benefiting you?
Customer Issue reporting, feedback tracking for in-game issues are tracked via Help shift.
Also, it is medium to reach out to user with the solution for his/her issue etc. by the Help shift. Help shift APIs provide a segregation and clustering of similar related issues
Also, it is medium to reach out to user with the solution for his/her issue etc. by the Help shift. Help shift APIs provide a segregation and clustering of similar related issues
Recommendations to others considering the product:
Help shift should try to build crash tools for various mobile platform android, iOS, web etc. present in the market. They should try to target other areas as well.
Perfect
What do you like best about the product?
How simple and smooth everything has been formatted.
What do you dislike about the product?
Errors that very rarely occur when using helpshift
What problems is the product solving and how is that benefiting you?
How caught up or behind your team is.
love helpshift
What do you like best about the product?
you can answer a contact with just one response.
What do you dislike about the product?
the conversation never just ends days and days later the guest and just open it back up with a new topic.
What problems is the product solving and how is that benefiting you?
quick questions are getting answered more quickly and that helps a lot with all the different contacts we receive.
Pretty awesome ticketing system
What do you like best about the product?
The ability for our app to upload logs and Helpshift to directly link to those logs.
What do you dislike about the product?
User interface isn't always straight forward, but still much better than others.
What problems is the product solving and how is that benefiting you?
Mobile app.
showing 271 - 280