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Absoluely like Helpshift
What do you like best about the product?
Clear interfaces, easy to navigate and every time I use it I find new features to save time.
What do you dislike about the product?
I wonder a helpshift version for android and ios instead using the browser.
What problems is the product solving and how is that benefiting you?
The client feels advised during the use of our application.
Recommendations to others considering the product:
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Light-weight tool to manage support tickets, see quick trends, help agents & customers solve issues
What do you like best about the product?
The light-weight nature of the tool, with clearly defined fields, integration of required support data, management of tickets thru tags, use of FAQ to help both agents and agents, basic analytics, users & teams management, etc.
What do you dislike about the product?
Not able to manage bugs, need a clear escalation path for unresolved issues, integration with other support management tools, lacks minor customization of existing features, etc.
What problems is the product solving and how is that benefiting you?
Providing support for mobile apps, moving to providing support for desktop apps, lowered cost of support, able to plug in agents from different background & train them on job, etc.
Recommendations to others considering the product:
If you are looking to hire technical folks with no specific knowledge of your product, you can use HelpShift to get them on-board, train them on job and make them better at supporting your product while getting trained & provide good business results (customer satisfaction) ...
Helpshift
What do you like best about the product?
I like that there is a lot of really powerful data in Helpshift
What do you dislike about the product?
I find Helpshift, especially Power BI to be unintuitive at times and hard. Sometimes, I wish the data was available in tables and I can just use SQL and Periscope to visualize it. The refresh time can sometimes be quite long a well and sometimes, the dashboards fail to stay up to date even after I have refreshed it.
What problems is the product solving and how is that benefiting you?
I'm trying to determine agent performance and whether or not we're meeting our target SLAs using Helpshift and Power BI. The data is great but I have to export it into Excel and manipulate it from there.
Good coverage of platforms
What do you like best about the product?
Admin panel was easy to use to generate a new key for integration. Javascript snippets allow for convenient and quick integration.
What do you dislike about the product?
Sequence of chat workflow took a bit of figuring out.
What problems is the product solving and how is that benefiting you?
Allow for a unified chat experience across different platforms. Also, a significant amount of issues were solved by the in-built FAQ.
How useful helpshift is
What do you like best about the product?
I like this tool because it is so user-friendly
What do you dislike about the product?
None, I haven't found any flaws with helpshift
What problems is the product solving and how is that benefiting you?
We use this for our ticketing system. Using helpshift is really great not only because it is much faster than other similar tool but it also provide the option to categorize the tickets that you are receiving making it easier to search.
Help shift is im
What do you like best about the product?
It’s easy to navigate. I like that you are able to search other cases.
What do you dislike about the product?
There’s no direct chat feature. It would be nice if you could chat to customer.
What problems is the product solving and how is that benefiting you?
Email support.
It’s all in one area.
It’s all in one area.
Best tool for Business
What do you like best about the product?
There is a macro on what have to say to customers.
What do you dislike about the product?
I don't see anything, all about helpshift is fine.
What problems is the product solving and how is that benefiting you?
Customer's inquiry about subscription, refunds,make reservations and ticket verifications. Using helpshift, it is more easy to respond to customers concern.
Helpshift review
What do you like best about the product?
I like it that we are able to edit our preferences. Also, the display is nice to look at. The color combination looks good.
What do you dislike about the product?
I did not like how the search function works. I would prefer searching like the way Google search works.
What problems is the product solving and how is that benefiting you?
We work with Customer Care and billing concerns of players.
Recommendations to others considering the product:
Helpshift is easy to use! You may try using this to help your company.
Organize and review your issues with ease
What do you like best about the product?
Its it very straight forward. Our company does not use a lot of the bells and whistles but I think that is what keeps it so easy to use.
What do you dislike about the product?
I wish there was a sound notification when something new comes in.
What problems is the product solving and how is that benefiting you?
We are able to find and review customer issues quick and easy.
The new Live Chat Feature that we have started is amazing.
The new Live Chat Feature that we have started is amazing.
Recommendations to others considering the product:
The way our company uses Helpshift, it has a very SAP feel to it. So, if you know anything about SAP you know that once you learn how to use it, you can navigate in your sleep. We like Helpshift because it fits our exact needs at the moment and is straight forward.
Satisfied
What do you like best about the product?
The ability to be able to freely manage incoming tickets. This, compared with other products, gives you a lot more freedom in this case.
What do you dislike about the product?
The lack of a 'PLAY' button that would automatically assign a ticket to an agent
What problems is the product solving and how is that benefiting you?
Player complaints and suggestions about the game we're supporting. Ticket actions are easily done using Helpshift compared with other products. It is also linked to Power BI, which helps a ton in doing reports as well as analyzing data which helps the company progress further in the right direction.
Recommendations to others considering the product:
Helpshift gives you freedom in terms of reporting as well as in assigning emails or tickets to agents.
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