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How useful helpshift is
What do you like best about the product?
I like this tool because it is so user-friendly
What do you dislike about the product?
None, I haven't found any flaws with helpshift
What problems is the product solving and how is that benefiting you?
We use this for our ticketing system. Using helpshift is really great not only because it is much faster than other similar tool but it also provide the option to categorize the tickets that you are receiving making it easier to search.
Help shift is im
What do you like best about the product?
It’s easy to navigate. I like that you are able to search other cases.
What do you dislike about the product?
There’s no direct chat feature. It would be nice if you could chat to customer.
What problems is the product solving and how is that benefiting you?
Email support.
It’s all in one area.
It’s all in one area.
Best tool for Business
What do you like best about the product?
There is a macro on what have to say to customers.
What do you dislike about the product?
I don't see anything, all about helpshift is fine.
What problems is the product solving and how is that benefiting you?
Customer's inquiry about subscription, refunds,make reservations and ticket verifications. Using helpshift, it is more easy to respond to customers concern.
Helpshift review
What do you like best about the product?
I like it that we are able to edit our preferences. Also, the display is nice to look at. The color combination looks good.
What do you dislike about the product?
I did not like how the search function works. I would prefer searching like the way Google search works.
What problems is the product solving and how is that benefiting you?
We work with Customer Care and billing concerns of players.
Recommendations to others considering the product:
Helpshift is easy to use! You may try using this to help your company.
Organize and review your issues with ease
What do you like best about the product?
Its it very straight forward. Our company does not use a lot of the bells and whistles but I think that is what keeps it so easy to use.
What do you dislike about the product?
I wish there was a sound notification when something new comes in.
What problems is the product solving and how is that benefiting you?
We are able to find and review customer issues quick and easy.
The new Live Chat Feature that we have started is amazing.
The new Live Chat Feature that we have started is amazing.
Recommendations to others considering the product:
The way our company uses Helpshift, it has a very SAP feel to it. So, if you know anything about SAP you know that once you learn how to use it, you can navigate in your sleep. We like Helpshift because it fits our exact needs at the moment and is straight forward.
Satisfied
What do you like best about the product?
The ability to be able to freely manage incoming tickets. This, compared with other products, gives you a lot more freedom in this case.
What do you dislike about the product?
The lack of a 'PLAY' button that would automatically assign a ticket to an agent
What problems is the product solving and how is that benefiting you?
Player complaints and suggestions about the game we're supporting. Ticket actions are easily done using Helpshift compared with other products. It is also linked to Power BI, which helps a ton in doing reports as well as analyzing data which helps the company progress further in the right direction.
Recommendations to others considering the product:
Helpshift gives you freedom in terms of reporting as well as in assigning emails or tickets to agents.
It's okay.
What do you like best about the product?
When it works without issues and it feels normal.
What do you dislike about the product?
Disappearing tags and not being able to see if someone already has the ticket that you are answering.
What problems is the product solving and how is that benefiting you?
Customer support tickets.
Recommendations to others considering the product:
Ask someone to teach you how to use it.
Using Helpshift
What do you like best about the product?
I like the fact that the Active Admin account of the customer I am talking to is directly integrated within Helpshift, essentially skipping the process of having to ask for details in order to find that user's account within Active Admin.
What do you dislike about the product?
The search feature is almost unusable. If I am communicating with a customer through anything else, such as a phone or email, and they claim to have used live chat (via Helpshift) to get in touch with us before, I would have to look up that conversation we've had with them. The search feature, however, is completely unreliable. Any attempt to look for that customer either through their email address or their First and Last name is a waste of precious time.
What problems is the product solving and how is that benefiting you?
It lets us communicate with our customers in real-time without requiring them to call us through the phone. Some might think it unnecessary but I welcome it. There are those who would prefer to get in touch with an agent and have the issue resolved immediately without having to speak over the phone. I believe that offering them this option is a good thing.
Feedback
What do you like best about the product?
Tagging is nice to track inbounds and escalations.
What do you dislike about the product?
Automations are difficult to create properly
What problems is the product solving and how is that benefiting you?
Merchants reaching out to our team to have us connect with customers and verify how to proceed with orders. "Un-happy" path orders primarily.
Live chat record keeping
What do you like best about the product?
Ease of API use and creating customized metadata
What do you dislike about the product?
UI needs to be more intuitive and simpler.
What problems is the product solving and how is that benefiting you?
keep live chat records. use chat to assign task.
Recommendations to others considering the product:
Very good tool for live chat and managing the artifacts
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