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Helpshift is a great tool for direct contact with customers
What do you like best about the product?
Handy interface and great shortcuts to improve worklow.
What do you dislike about the product?
Some shortcuts are set in a non-conventional way; it would be great to customize them.
What problems is the product solving and how is that benefiting you?
Live customer experience via smartphone application.
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Helpshift review 2022
What do you like best about the product?
When it comes to customer support, Helpshift is a very reliable tool. Even though I haven't had much experience with other tools, Helpshift provides everything you need for providing quality support. The platform is often being updated and new useful features are added. Helpshift team cares about their clients and I can always count on any support needed from their side.
What do you dislike about the product?
Helpshift services are rather costly, but considering the quality of the platform and expertise of their employees, it's hard to consider the price a downside.
What problems is the product solving and how is that benefiting you?
We use Helpshift to provide customer support for our mobile games. There are hardly any issues with the app which helps us to provide the best support to our players. If players can have a seamless gaming experience, they will surely enjoy the games more.
Recommendations to others considering the product:
We have been using Helpshift for years and we haven't been thinking about any other options. Helpshift simply provides everything you can ask for regarding customer support.
The best Customer-Centric and Organizational Support tool.
What do you like best about the product?
This tool provides a lot of information about the team, agents, bots, faq, automation and has all the new tools to explore the productivity of the team as well with regular automation ideas.
What do you dislike about the product?
Haven't come across anything which I would have disliked. It's a good tool overall. I would recommend 10/10
What problems is the product solving and how is that benefiting you?
Helpshift is providing very good support as well for the backend.
The team helps in rectifying any issue as soon as possible without any delay. It also gives an easy way to interact with the customer one on one. Overall it's a complete customer support centric tool.
The team helps in rectifying any issue as soon as possible without any delay. It also gives an easy way to interact with the customer one on one. Overall it's a complete customer support centric tool.
Recommendations to others considering the product:
You can explore this tool. It's a good to go with a clean and understandable UI.
Great product and helpful support
What do you like best about the product?
The interface is easy to use, there's a ton of features and the Helpshift team are more than happy to help out when any problems arise. It's constantly being improved and evolving, which is very much needed in the tech industry.
What do you dislike about the product?
Some of the features could include samples on how they work. Not being able to block users who message outside of email. When using the search function, a lot of irrelevant matches can appear. This makes it hard to find secondary messages when searching for a name or key word.
What problems is the product solving and how is that benefiting you?
We are able to direct all customer reported issues to the single system using embeds, links and in-app support. It handles spam automatically, freeing up time for our CS agents to just focus on the real messages.
The in-game chat function is incredibly effective. It automatically gathers important information so we don't spend the first few messages requesting that data from the player.
The in-game chat function is incredibly effective. It automatically gathers important information so we don't spend the first few messages requesting that data from the player.
Great Self Service Tool for Mobile Apps and Web
What do you like best about the product?
Simplicity and portability of the platform and continuous innovation.
What do you dislike about the product?
Not able to support multiple languages as part of the backoffice
What problems is the product solving and how is that benefiting you?
Customer Self Service and FAQs
Help shift is okay
What do you like best about the product?
Their customer service is the best and the easy use of application. I have used it only as an user mostly. The pricing is also good as I have heard it from my colleagues though I'm not very sure how much is it. Overall the chatbot is great
What do you dislike about the product?
The app needs more updates and the ui also. thing. Because sometimes the app crashes down in the middle of some important conversation
What problems is the product solving and how is that benefiting you?
It's easy to get help without leaving our app which is a great thing. Because sometimes the app crashes down in the middle of some important conversation
Helpshift an incredible support system.
What do you like best about the product?
Helpshfit has provided us with complete information about the interactions our customers make and details the best way to solve a problem effectively and optimizes the management of daily requests made by our customers.
What do you dislike about the product?
Since this platform is highly valued and used by large corporations, its packages and plans are expensive, especially if a plan is required where technical service is required, which is necessary because its use is complicated to apply it to a company.
What problems is the product solving and how is that benefiting you?
Not only complaints are important to us, so are the comments and encouragement that customers can give us, for which we care to offer them a mutual interaction where they are grateful and we know that what we are doing has good results that It is an indicator that many companies want to have about the conformity in which our services and products are received.
Recommendations to others considering the product:
If you are a company that wants to stand out and cares about the inclusion and participation of customers, this platform is for you since it benefits and promotes the union, improving productivity and allowing us to be proactive in making decisions when improving a required area resulting in a free customer traffic system.
This system is incredible since it allows us to communicate with both the users and the work team, allowing us to improve and improve the company, the tools are simple and we are happy with what is offered, I recommend it.
This system is incredible since it allows us to communicate with both the users and the work team, allowing us to improve and improve the company, the tools are simple and we are happy with what is offered, I recommend it.
Top service tool
What do you like best about the product?
- Queues
- Views
- Easy settings
- Contact with Nikola
- Bots
- Views
- Easy settings
- Contact with Nikola
- Bots
What do you dislike about the product?
It is difficult to answer this question. Maybe choose other options for customer satisfaction survey?
What problems is the product solving and how is that benefiting you?
- Game player tickets.
The benefit is the tool itself. Definitely better than Zendesk.
The benefit is the tool itself. Definitely better than Zendesk.
Powerful automation system and different from many systems (experience).
What do you like best about the product?
Very powerful software, with frustration-free and optimal automation and messaging features. We provide effective results from the first response to the resolution of a problem, this process is carried out in its entirety from one channel to another so that your customers never have to repeat themselves or start over, using tools such as digital channels, telephone support, self-service and bots, which we integrate into our messaging conduit. The entire customer conversation platform is focused on allowing potential consumers to communicate through this medium and take the most efficient path to resolution through the aforementioned tools.
What do you dislike about the product?
It has a mobile access interface, with which we can allow the team to attend to the concerns of clients inside and outside the company, but it is not as effective as the desktop access application, since it is limited with functions that are useful and interesting; It is not an aspect that affects us to a large extent since we very seldom choose these routes, we always try to manage the service process within the company and during working hours.
What problems is the product solving and how is that benefiting you?
We dramatically improved CSAT by working in conjunction with bots. We value clients' time, keeping in mind that it is the most important factor. We can eliminate the annoying interaction in a single determined moment, if not that all consumers can respond in their managing their time to their benefit, since they can receive notifications when there is a message waiting and resume the conversation where they left it at the time that want. We solve problems more efficiently, increasing prospect satisfaction in the process. We have predesigned responses, fully capable of solving common problems and expediting requests.
Recommendations to others considering the product:
It is a software that has really good chat tools compared to other similar ones on the market, it has macros and shortcuts that are very proactive to improve the productivity of an agent. Likewise, the creation of several fresh and different views, without delays generated by waiting to be served, things that users are accustomed to, improves the reputation of the company and the interest of customers for our products. For its part, it allows the management of emails with instant messaging or prolonged attention, sending messages to emails that can be answered when they want to.
Well organised smart working
What do you like best about the product?
About Helpshift I like the fact that I can add as many tags as I want to the tickets I work with. This is a feature that I could not use in the previous tool, where I could assign only one tag per ticket. I also like that tickets can be divided in categories according to the importance of the customers I am dealing with, underling which needs to be prioritized. I also like the fact that I can see which device customers are using and the details about their profile. This extremely helps me with my everyday requests.
What do you dislike about the product?
Sometimes it is difficult to understand how to get some features. The whole tool should be more intuitive. At the same time, I believe that every user should be able to add any options in order to better organize their own work. In my case, indeed, I need to ask someone else for the permission to add some tools and wait for their approval.
What problems is the product solving and how is that benefiting you?
With Helpshift, I answer the complaints coming from our customers. They might differ and not only be negative. Indeed, we reply also to our players' feedbacks and suggestions. Thanks to Helpshift we can verify the information provided pretty fast through the Metadata option.
Recommendations to others considering the product:
I can suggest contacting the link person between the company and Helpshift in case of doubts. Indeed, this person can be a great bridge to resolve issues and grant the best user experience.
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