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Good support, analytics need improvement.
What do you like best about the product?
The customer support for clients is pretty good
What do you dislike about the product?
Analytics need improvement. Not sure if Power BI is the solution I like
What problems is the product solving and how is that benefiting you?
Can see volume pretty well.
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Easy to use and automate
What do you like best about the product?
The tags and custom issue fields make it easy to quickly see business trends.
What do you dislike about the product?
It is difficult to use on a mobile device. Being that many users are on the go and work from phones, a solid mobile app would be very useful.
What problems is the product solving and how is that benefiting you?
Spotting trends and bugs as fast as possible is crucial. Using tags and automations in HS help us do that.
Recommendations to others considering the product:
Take their advice as to what features can help. It has many features that are not immediately evident. Tell them your needs and see what they have to offer.
Fast and Simple Layout
What do you like best about the product?
The layout is simple and minimal, also the chat responses and updates are fast and pretty much reliable. There is also an option to be able to toggle the chat box size to your personal preference. The time stamp is also uptodate and you are able to view it all on the show logs tab. The chat tickets also comes in very quickly, the moment when you choose to resolve or reject the chat the new chat ticket will kick in immediately.
What do you dislike about the product?
Sometimes it gets stuck for no reason. Had to refresh the page to get to the chat or email tickets I would like to check again. It is also not so user friendly while trying to search for a specific key word when you enter it into the search engine.
What problems is the product solving and how is that benefiting you?
Quick response to attend to customer's issue
Recommendations to others considering the product:
n/a
Very clear and user friendly.
What do you like best about the product?
How you can narrow down your searches according to the topics you are looking for.
What do you dislike about the product?
Could give a little design upgrade. They layout as well could be changed to more creative.
What problems is the product solving and how is that benefiting you?
Supporting customers with their daily issues via live chat.
Convenient tool
What do you like best about the product?
Real-time interaction with the customer.
What do you dislike about the product?
There is an opportunity to make the search fuction more user-friendly
What problems is the product solving and how is that benefiting you?
Communicating with Helpshift make it easier for us to assist our client.
Recommendations to others considering the product:
Yes
Review for Helpshift
What do you like best about the product?
This Helpshift tool is very easy to access and navigate.It will help the user to find anything useful.Having this tool in your company will help your employee do their role perfectly. Even your supervisor will not have a problem leave you doing your job. As an employee, you will have minimum supervision using this tool.
What do you dislike about the product?
I do not have anything against this tool. As I have mentioned, this is very easy to access and navigate.
What problems is the product solving and how is that benefiting you?
Dealing with customer's concern and inquiries. Benefits of having a simple tool.
Recommendations to others considering the product:
Recommend to have a user friendly tool. It will help employee to do their job easily.
Simple and user friendly
What do you like best about the product?
This tool is easy to use and it doesn't have any complicated features.
What do you dislike about the product?
I don't really dislike it, but it would be nice if the user can customize the interface of the tool.
What problems is the product solving and how is that benefiting you?
We support different types of issues, and it doesn't give us any issues with navigation, searching, etc.
Recommendations to others considering the product:
There may be other tools similar to Helpshift, but this is the only tool that is simple and user friendly.
Helpshift
What do you like best about the product?
I really like how easy it is to maneuver and find my way around Helpshift. It's not only easy to use but it's also easy to explain, teach and train. When I was a new user, I was very quickly able to work my way around. I especially like the feature to check all of our statistics and see how we are doing as a company whole, even though I am but a small part of that company, I love to see that my work is helping the company.
What do you dislike about the product?
It can be a bit hard to get the hang of it at first. For someone who's looking for an easy way to do support for a small startup, this would probably not work at first.
What problems is the product solving and how is that benefiting you?
We are solving problems in our Live Chat area. We are realizing how great the lightning text is to our efforts. We are also able to see what areas need improvement by seeing the statistics of our customer experiences with our live chat customers.
Recommendations to others considering the product:
Have a list of what you require in the software sonwhen you pick the right tool for your company
Much better than Salesforce
What do you like best about the product?
The ticket claiming system and the different views.
What do you dislike about the product?
The system makes it feel "inappropriate" to take a colleague's ticket, and some of them go a long time unanswered.
What problems is the product solving and how is that benefiting you?
Ticket answering and organization. It's a very efficient, visually pleasing system.
Recommendations to others considering the product:
It's the most visually pleasing, efficient system I've tried.
It was good
What do you like best about the product?
I like Coding for healthcare billing.it involves coding such that timings, level of services, and days can be added.
What do you dislike about the product?
I do not like testing of the software. It is boring and time consuming with no learning involved.
What problems is the product solving and how is that benefiting you?
It helps in data analysis
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