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Amazing
What do you like best about the product?
The user interface is pretty much the best part of it.
What do you dislike about the product?
More often than not it pretty much lags.
What problems is the product solving and how is that benefiting you?
Billing, customer care, technical problems,
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A fresh experience from someone who works in the BPO industry.
What do you like best about the product?
Personalizing your queue and having the option to view all of your work is a really good feature. This is the feature I like best.
What do you dislike about the product?
Latencies cannot be avoided. Sometimes the help shift loads for a minute or two and sometimes it instantly loads.
What problems is the product solving and how is that benefiting you?
Game related concerns from the customers. Inquiries regarding the game and some billing concerns. There is no need to open a 3rd party program or VPN to use the tool. You can open the tool on your browser.
Recommendations to others considering the product:
Highly recommended. You can access helpshift with your browser. You don't need a VPN or a 3rd party program to access it.
Review
What do you like best about the product?
User friendly, easy to use tool. A very simple tool to handle customer inquiries. Quite happy using it for the simplicity and ease it brings us in terms of customer handling and resolving our customer's issues and queries. Its a good tool for any business to have and use, be it the customer facing or internal help desk or for internal customers.
I dont know what else to put in here as the page keep requesting me to fill out the detail on these, when I already have it. I dont know what else to put in here as the page keep requesting me to fill out the detail on these, when I already have it. I dont know what else to put in here as the page keep requesting me to fill out the detail on these, when I already have it. I dont know what else to put in here as the page keep requesting me to fill out the detail on these, when I already have it.
I dont know what else to put in here as the page keep requesting me to fill out the detail on these, when I already have it. I dont know what else to put in here as the page keep requesting me to fill out the detail on these, when I already have it. I dont know what else to put in here as the page keep requesting me to fill out the detail on these, when I already have it. I dont know what else to put in here as the page keep requesting me to fill out the detail on these, when I already have it.
What do you dislike about the product?
Nothing at the moment, but perhaps, there could be a edit option for the live chat when a response has been sent. Besides, that, nothing much to ask for at the present.
What problems is the product solving and how is that benefiting you?
At the moment HelpShift seems to perfect for our company's use. We don't have any complaints as of yet, however the speed and some tweaking on the user friendliness would be great addition to have.
Recommendations to others considering the product:
Good tool to use when handling customers.
chats
What do you like best about the product?
being able to help out customers is the best feeling.
What do you dislike about the product?
nothing. everything is ok as far as I'm concerned
What problems is the product solving and how is that benefiting you?
MoviePass
Recommendations to others considering the product:
N/A
Helpshift is fantastic.
What do you like best about the product?
I like the organization of smart views, in-game integration and it's easy to set up system.
What do you dislike about the product?
I am unsure whether there are more advanced options available such as stopping surveys from being sent after closing a ticket or preventing reopening without rejecting the ticket out right.
What problems is the product solving and how is that benefiting you?
Customer-facing issues are solved using the in-game integration.
Recommendations to others considering the product:
Check if the game is compatible with your products and offer integrated support.
Our go-to platform for all our customer servicing needs
What do you like best about the product?
I use the FAQ feature the most, and appreciate that it's pretty easy to navigate, create, and edit questions.
What do you dislike about the product?
Formatting of FAQs can sometimes be problematic, especially when copying and pasting.
What problems is the product solving and how is that benefiting you?
Customer service inbound requests.
Customer self-service via FAQs.
Live chat integrated via our mobile app.
Customer self-service via FAQs.
Live chat integrated via our mobile app.
Helpshift has been helping us communicate with our customers with ease!
What do you like best about the product?
Helpshift is very easy to use. We can access helpshift anywhere without having to install any additional software. We have access to the necessary information in order to assist our customers fast and efficiently. The interface is very simple which makes our work easy. I love the smart views! It helps us organize and keep track of our tickets and SLAs.
What do you dislike about the product?
Sometimes, I experience disconnections and slowdowns. There are times when some tickets gets lost in the queue due to wrong tags.
What problems is the product solving and how is that benefiting you?
Mobile Game / Mobile Application inquiries.
Recommendations to others considering the product:
If you are looking for a great ticketing system with simple but effective features, this is for you! Helpshift has the necessary tools for your ticketing/support needs.
Review for Helpshift
What do you like best about the product?
Commands for immediate response to the customers and user-friendly.
It can be used for newcomers immediately and they just need like 1-2 hrs to review how the system works
- Accessible portal in the system
- The team always provides updates in maintenance and follows the exact time and date when they implement the maintenance
- They will state if the system will encounter some issues and they will prompt you that you replied to the players alreayd or not some other ticketing system don't have any prompt showing this tasks in the system.
- Also, they have implemented some smart views that will help admins to differentiate different issues from one another in the system and it ahelp us to validate which issue we shoul do first.
It can be used for newcomers immediately and they just need like 1-2 hrs to review how the system works
- Accessible portal in the system
- The team always provides updates in maintenance and follows the exact time and date when they implement the maintenance
- They will state if the system will encounter some issues and they will prompt you that you replied to the players alreayd or not some other ticketing system don't have any prompt showing this tasks in the system.
- Also, they have implemented some smart views that will help admins to differentiate different issues from one another in the system and it ahelp us to validate which issue we shoul do first.
What do you dislike about the product?
- Always having connectivity issues
- Lack of personal data (avg. ticket, charts)
- Ability to change the color of the text
- Ability to sort via a bullet system not by tags
- Need more accurate results when using tags
- We need more ability to view image in seperate window in Helpshift
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- Lack of personal data (avg. ticket, charts)
- Ability to change the color of the text
- Ability to sort via a bullet system not by tags
- Need more accurate results when using tags
- We need more ability to view image in seperate window in Helpshift
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What problems is the product solving and how is that benefiting you?
Queueing of tickets - Can be accessed without any VPN or 3rd party apps
Recommendations to others considering the product:
I recommend helpshift for users that are willing to have a ease in access and for the sake of not having issues with VPN or 3rd party programs in the current industry of customer service fields
HelpShift Helps productivity!
What do you like best about the product?
Where to start? I love that you can tag issues with created tags and then easily search for any type of issues! I love how easy it is to assign the issue to another representative or queue, this keeps things very organized I feel. It is great how easy it is to insert a FAQ with just one click of a button, saves a lot of time!
What do you dislike about the product?
There are not many things to dislike on Helpshift. I really can't think of anything I would change.
What problems is the product solving and how is that benefiting you?
We are helping to solve problems when Customers write it with concerns, questions, inquiries or issues with their photobooks. These problems can sometimes be complicated and require a lot of back and forth with customers and HelpShift makes this easy. I love that you can see the history of all the other tickets from the same Customer writing in even when you did not work with them, this prevents Customers having to repeat themselves and their previous issues or questions, this is a huge benefit! This makes us provide quality Customer Service that is noticed by our Customers.
Very pleasent
What do you like best about the product?
Love using Helpshift as a way to organize customers.
What do you dislike about the product?
Everything is pretty good with using Helpshift
What problems is the product solving and how is that benefiting you?
We solve all thing related to customer issues as a way to connect with a Trooper.
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