We use Sophos XGS mostly for website blocking, application blocking, and site-to-site VPN.
Sophos Cloud Firewall (PAYG)
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Sophos Firewall
What do you like best about the product?
easy to install and manage with lots of features, Heartbeat between XGS and Intercept X which enables firewall to isolate infected device
What do you dislike about the product?
I have not encountered any issues with Sophos, except that the SD-WAN could benefit from further development
What problems is the product solving and how is that benefiting you?
We required a centralized solution to manage and collect logs from various firewalls located in different areas. Sophos Central, being completely free, eliminated the need for a separate management solution. It also analyzes threats and provides root cause analysis of any attacks
Used for website blocking, application blocking, and site-to-site VPN
What is our primary use case?
What is most valuable?
Compared to other products, Sophos XGS is a user-friendly solution.
What needs improvement?
It would be useful if Sophos XGS included DDNS-based features.
For how long have I used the solution?
I have been using Sophos XGS for four years.
What do I think about the stability of the solution?
I rate the solution an eight out of ten for stability.
What do I think about the scalability of the solution?
Sophos XGS is a scalable solution. We have more than 50 users in our organization.
How are customer service and support?
Sophos XGS provides good technical support. The support team has good knowledge of troubleshooting and fixing our issues.
How was the initial setup?
The solution’s initial setup is complex.
What about the implementation team?
We implemented the solution through an in-house team. The solution’s deployment takes half an hour to one hour.
What's my experience with pricing, setup cost, and licensing?
Sophos XGS is a cost-effective solution.
What other advice do I have?
I would recommend Sophos XGS to other users because it is more cost-effective than other products.
Overall, I rate the solution an eight out of ten.
Contributes to the reduction of the overall security costs of businesses
What is most valuable?
The major support that my company gets from Sophos is in the areas of web and content filtering. Users are able to filter out the web traffic, so they can consume whatever they need, and they can stop at the gateway level whatever they don't need. If social networking websites are not required for my company's developers, I can stop them right away. The categorization of the websites is pretty good, and people are very happy when they can do the customization. If users need to have some kind of exceptions, they can go for the exceptions very easily without any disturbance to the other end users. The best part of the product is associated with its web and content filtering features.
What needs improvement?
As my company does not cater to the needs of customers with very large networks, I haven't faced any challenges with Sophos XGS and my company is happy with the solution till date.
When it comes to the telemetry data, which comes under what you call the tool's service part, better known as MDR, I feel Sophos should add more telemetry data to its products. The tool should support multiple vendors and multiple OEMs. Right now, I think there are only less than a dozen vendors or OEMs supported by Sophos. I feel Sophos should support tools from more vendors.
For how long have I used the solution?
I have been using Sophos XGS for four years.
What do I think about the scalability of the solution?
When it comes to the process of scaling up, it is okay upto 5,000 users that I manage. Sophos has the appliances to cater to the requirements of 5,000 user networks and I know it because it is the customer range in which I deal. I don't go to a customer or a client that has more than 5,000 user networks.
How are customer service and support?
The solution's technical support is excellent. I rate the technical support a ten out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
My company does deal with other vendors in the market, but we feel that Sophos XGS is much more customizable and a readily available solution. A good thing about my company is that we have very good hands-on expertise, especially in areas like pre-sales and post-sales, where we have tech teams that are well-versed in areas like technologies, training, and modules while also ensuring that they stay up-to-date so that the team has all the sufficient knowledge to support themselves and also our customers' networks.
How was the initial setup?
The product's initial setup phase is very straightforward. The GUI and everything else associated with the product are very straightforward.
The solution can be implemented in a couple of hours.
Which other solutions did I evaluate?
Only very large enterprise customers will have an edge with a tool similar to Sophos XGS because they have that kind of device and hardware, which can cater to around 10,000 or 20,000 user networks. My company does not deal with any large enterprise-sized customers, and so we are happy with Sophos.
What other advice do I have?
Speaking about how the tool is deployed in our company's customers' network environment, I would say that it is done at the gateway level. With the gateway-level firewall, my company protects the network of our customers by applying the firewall, as well as the endpoint security, both provided by Sophos.
Speaking about the tool's threat intelligence capabilities on security posture, I would say that after content filtering, it obviously comes to threat monitoring. Sophos has SophosLabs, and it always gets updated. Users need not worry about the new threats or new landscapes coming in, as Sophos will take care of the aforementioned areas by default. Users need not depend on any third party for threat intelligence as the tool is sufficient to manage any kind of threat.
Sophos XGS has contributed to the reduction of the overall security costs of our company's customers. The biggest good point about the tool is related to the area of sizing. Sophos offers firewall tools for each and every size of the network. Irrespective of whether I have a small network in a branch office or a large network, I can get the appliances from Sophos to fit any size. I need not worry even if I am a company with just 25 users, as I need not spend lakhs of rupees. If I have a large network, even then, my hardware will be sufficient enough, and the cost offered by Sophos is obviously very competitive compared to the solutions offered by competitors in the markets.
Considering the sales, support, and post-sales services, I rate the tool a nine out of ten.
Sophos XGS Comes with Xstream protection capabilities
What do you like best about the product?
1. Having user authentication capabilities, including LDAP connectivity and multi-factor authentication, without the requirement for additional licensing, is a plus.
2. The ZTNA feature that was just implemented is fantastic to have without the need to setup any more gateways.
3. SD-WAN routing capabilities allow us properly use the available gateways utilizing multiple Service Level Agreements.
2. The ZTNA feature that was just implemented is fantastic to have without the need to setup any more gateways.
3. SD-WAN routing capabilities allow us properly use the available gateways utilizing multiple Service Level Agreements.
What do you dislike about the product?
1.The firewall should have a third-party threat telemetry feature for ingesting threat data such as SHA values.
2.Reporting should be more granular and configurable.
3.The OEM should provide a specialized on-premise reporting device to meet the needs of air gap network reporting/logging for an extended length of time.
2.Reporting should be more granular and configurable.
3.The OEM should provide a specialized on-premise reporting device to meet the needs of air gap network reporting/logging for an extended length of time.
What problems is the product solving and how is that benefiting you?
We have had a positive experience with the product from the deployment phase to the point where we can now fully utilize it. The product's major strength is its ease of control and breadth of protection across many tiers, allow us to achieve robust protection at all times.
High performance on-premise solution and easy management over Sophos central
What do you like best about the product?
Easy to use and quick to deploy solution. Very stable with high performance in daily use. The range of functions is very large and customisable. We are very satisfied with the provided performance and features. Also the upgrade from a smaller XGS to bigger one is very intuitive.
What do you dislike about the product?
There is still no support of VRFs even if zones are supported.
No option to set specific Ipsec selectors in site-to-site configuration. The firewall accepts all selector combinations so the other endpint decides which selectors will be in use.
Limited options in routing protocols like BGP.
No option to set specific Ipsec selectors in site-to-site configuration. The firewall accepts all selector combinations so the other endpint decides which selectors will be in use.
Limited options in routing protocols like BGP.
What problems is the product solving and how is that benefiting you?
We work on innovative projects and use cases in our laboratories. A high data rate and flexible hardware and software features are therefore essential for us. This requires a fast, agile firewall solution, which we have found in the Sophos Firewall. Also IPsec is an important point especially when we are at trade fairs, the XGS firewalls are very stable in that case.
Sophos Firewall
What do you like best about the product?
during covid was able to continue working from home, has been a life saver
What do you dislike about the product?
the alerting and reporting is average and could be improved upon providing real time alerts for whatever chosen activity / user requires it.
What problems is the product solving and how is that benefiting you?
helping keeping pupils safe in education through web filtering application control
Sophos
What do you like best about the product?
can work from anywhere and have access to network
What do you dislike about the product?
the alerting could be made better for educational settings. Safegurading is a major risk now and having to bolt on 3rd party products to meet these needs
What problems is the product solving and how is that benefiting you?
solving keeping kids safe in education mandates and allowing administrative staff to work remotely
Offers visibility into network information, sources, destinations, and threats
What is most valuable?
The tool's most valuable feature is threat protection and DLP features. So far, basic DLP features like content protection and blocking. Furthermore, for remote users, features such as back filtering and application control are available, allowing for command and control from our side. It is very easy to understand policy applications.
It has multi-console features, where you can designate administrators or super admins. There's also a read-only feature available. Visibility features are included in XDR. This provides information on user impact, potential threats on specific machines, source and destination IPs, setup firewall details, and unique identifiers for each machine. Another notable feature is network isolation, ensuring that data remains secure by isolating affected machines from others.
Sophos XG offers visibility into network information, sources, destinations, and threats. Depending on the policies applied, users may monitor specific issues without blocking them. However, policies that block threats should be applied.
What needs improvement?
One feature I would like to add is remote wipeout capability. This would be useful in cases where a user leaves the organization and fails to return their laptop. Remote wipeout would allow for the deletion of data from the device with a single command. Regarding technical support from Sophos XG, it's generally satisfactory. However, the response time could be improved. It takes around one hour to receive assistance, but reducing this to 30-45 minutes would benefit us.
The tool has only a base DLP feature. It needs to have a full DLP feature with additional licensing.
For how long have I used the solution?
I have been working with the product for ten years.
What do I think about the stability of the solution?
I rate the tool's stability an eight point five out of ten.
What do I think about the scalability of the solution?
I rate the solution's scalability a seven point five out of ten.
How was the initial setup?
The tool's installment is easy.
What's my experience with pricing, setup cost, and licensing?
The tool's pricing is cheaper compared to other alternative products.
What other advice do I have?
Sophos XG has a lab center where they analyze signatures and automatically update them on the product. This eliminates the need for manual updates on individual machines or centers. Additionally, it has features like MDR and management response features. So, Sophos XG seems to have a roadmap in place.
I would recommend the product based on the situation. Cortex, a next-generation antivirus for larger enterprises, would likely provide sufficient coverage. It's also known for its scalability and visibility features, including root cause analysis and terminology features.
I rate the overall solution an eight out of ten.
Can be deployed easily and quickly, and the antivirus features are valuable
What is most valuable?
The antivirus features are valuable.
What needs improvement?
The price should be cheaper. Xstream must be included in future releases.
For how long have I used the solution?
I have been using the solution for five years.
What do I think about the stability of the solution?
I rate the tool’s stability a seven out of ten.
What do I think about the scalability of the solution?
I rate the tool’s scalability a ten out of ten. Our clients are SMBs.
How was the initial setup?
I rate the ease of setup a ten out of ten. The solution is deployed both on-premise and on the cloud. The deployment takes half an hour.
What's my experience with pricing, setup cost, and licensing?
I rate the pricing a six out of ten.
What other advice do I have?
We are distributors. We sell the solution. We have many customers. Overall, I rate the product an eight out of ten.
Best for protection
What do you like best about the product?
Its a user friendly system, easy to use, with robust security features , with an impressive performance and network security features
What do you dislike about the product?
While basic configurations is straight forward, improved documentation or guided tutorials would benefit us.
What problems is the product solving and how is that benefiting you?
SophosFirewall maintains a list of known issues for our products, including Sophos XG Firewall. By acknowledging and addressing these issues, Sophos is helping our businesses maintain a stable and secure network environment.
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