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Reviews from AWS customer

7 AWS reviews

External reviews

676 reviews
from and

External reviews are not included in the AWS star rating for the product.


4-star reviews ( Show all reviews )

    Oludare Oshodi

Provides extreme protection

  • December 19, 2023
  • Review provided by PeerSpot

What is most valuable?

All security solutions are the same. It depends on the size of the network and license. They have the same features. Brands provide extreme protection.

What needs improvement?

The solution is expensive.

For how long have I used the solution?

I have been using Sophos XGS for four years.

What do I think about the stability of the solution?

The product is stable.

What do I think about the scalability of the solution?

The solution is suitable for small and medium businesses.

How are customer service and support?

Customer support is great.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is easy and takes around 30 mins to complete.

What's my experience with pricing, setup cost, and licensing?

The product’s pricing is average compared to other solutions.

What other advice do I have?

Overall, I rate the solution an eight out of ten.


    reviewer1417110

An affordable solution for SD-WAN to connect the branch’s site with antivirus

  • December 11, 2023
  • Review provided by PeerSpot

What is our primary use case?

Users have distributed networks. They use it as an SD-WAN to connect the branch’s site or multiple locations. We are using RED channels or devices for branch-to-branch connectivity.

What is most valuable?

You don't need an additional subscription for IPS or an antivirus. It has an engine of antivirus applications for IPS. You have an email gateway for people who are still using on-prem exchange. Comparatively, other firewalls might need multiple subscriptions separately for each feature.

What needs improvement?

Sophos might discontinue the UTM features, as they've been promoting the newer XGS Series appliances. While the XGS offers great features like detailed logging and audit reports, it currently lacks essential functions in the UTM. For example, the XGS doesn't provide basic audit tracking for configuration changes, which is crucial for understanding who made modifications, what was changed, and when. Sophos claims they'll add this functionality later. Its absence significantly hinders the usability of the new firewall.

Additionally, while XGS offers decent day-to-day management, there's room for improvement. Many users transitioning from UTM find the XGS interface less intuitive, causing a learning curve.

For how long have I used the solution?

I have been using Sophos XGS as a reseller for a long time. We are working with the latest version of the solution.

What do I think about the stability of the solution?

The newer version is stable. Earlier versions, like V8, were quite unstable.

I rate the solution’s stability an eight-point five out of ten.

What do I think about the scalability of the solution?

The solution’s scalability is good. We cater the solution to small, medium, and enterprises.

I rate the solution’s scalability an eight out of ten.

How are customer service and support?

Support is mostly good, but sometimes it takes too long to escalate the solution.

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup is very easy. It depends based on the scale of the deployment. There are different use cases according to the customers. Based on the requirements, the deployment can take between one day to a month. We have a small customer with a few hundred users. We can configure that within two to three days and finish the deployment quickly. It requires meticulous planning, and doing it then takes time based on the size of the customer , especially if it's a big customer. A small deployment is very easy. Larger deployments take time based on the customer requirements and different timescopes of the customer and downtime.

What's my experience with pricing, setup cost, and licensing?

Sophos is comparatively cheaper than other products. The total cost of ownership is better in Sophos.

I rate the product’s pricing a five out of ten, where one is cheap and ten is expensive.

What other advice do I have?

Overall, I rate the solution an eight-point five out of ten.


    Naveen K.

Sophos Firewall: An Ultimate firewall any kind of Organization

  • November 18, 2023
  • Review provided by G2

What do you like best about the product?
I like the features of Sophos Firewall such as it include Next Gen firewall, IDS , IPS and sanboxing.
What do you dislike about the product?
The learning curve for Sophos Firewall is bit steep.
What problems is the product solving and how is that benefiting you?
I helps us to restrict the threat actors and cyber threats to enter into our organization environment


    ATUL SHELARE

Easy to use and offers excellent support

  • September 05, 2023
  • Review provided by PeerSpot

What is our primary use case?

We are using it as a firewall to protect and control Internet access, as well as control other access like SAP. Some of our employees connect from remote locations, and our server is on-premises. We use this firewall for access control and also for VPN connections.

What is most valuable?

It's easy to use, and the service is good. If anything goes wrong, their support system is very reliable.

What needs improvement?

The renewal process for this box is too frequent. We purchased it five years ago, and it's expiring in 2025. So, I feel they expire it too quickly.

In future releases, this solution could have more graphical elements on the dashboard to make it easier to understand. While there are graphics and a good dashboard, there's always room for improvement.

For how long have I used the solution?

We have been using Sophos XGS for ten years. At that time, it was new. So somebody recommended us to take this. Our service provider recommended it, and that's why we have taken it.

What do I think about the stability of the solution?

It is a stable solution.

What do I think about the scalability of the solution?

It is a scalable solution. We have around 300 end users in our organization.

How are customer service and support?

The customer service and support has been excellent.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We have worked with Cisco and Fortinet Firewalls. It's hard to compare.

Installation and understanding are a bit challenging with Cisco, whereas Sophos is easier to install and use.

We have a FortiGate firewall at another location. We recently purchased it.

How was the initial setup?

The initial setup is very, very easy.

What about the implementation team?

The deployment process took me more than two to three hours, including all the checks. I had a backup of the earlier Sophos firewall, so I just restored it and verified everything.

One person for support and checking, so two in total are enough for deployment and maintenance of the solution.

What other advice do I have?

I would definitely advise to use Sophos. Overall, I would rate the solution a nine out of ten.


    Surendra Golchha

Stable product with an efficient user management system

  • August 31, 2023
  • Review provided by PeerSpot

What is most valuable?

The product’s most valuable feature is the user management system.

What needs improvement?

The product's technical support services could be better.

For how long have I used the solution?

We have been using Sophos XG for three to four years.

What do I think about the stability of the solution?

I rate the product’s stability an eight or nine out of ten.

What do I think about the scalability of the solution?

We have 15 to 20 Sophos XG users. I rate its scalability an eight or nine.

How are customer service and support?

We do not receive enough technical support services from Sophos XG.

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup was complicated because we didn’t have executives with proper expertise. It took us two months to complete.

What's my experience with pricing, setup cost, and licensing?

I rate Sophos XG’s pricing a seven out of ten.

What other advice do I have?

I rate Sophos XG an eight out of ten.


    Ali A.

Best Firewall for Company

  • July 23, 2023
  • Review provided by G2

What do you like best about the product?
Sopho firewall is giving a power full protection and best visibilty
automatice respond to security incidents ,
since we had Sohpos firewall , we have no issues with scam websites .
What do you dislike about the product?
we have no issues with sophos firewall , it is a great solution for our company ,
What problems is the product solving and how is that benefiting you?
before using sofos firewall we have alot of issues from spam and scam websites ,
the dashboard is easy use and can give full information about the network and traffic .


    Yih How F.

Sophos Firewall Deliver You A Strong Network Security Protection Against VariousThreats

  • June 03, 2023
  • Review provided by G2

What do you like best about the product?
- User Friendly On The Management Console And Making Simpler For Administrator On Configuration

- Details Log Viewer For Traffic Log, Web Filter Log, Application Control Log

- Free SSL VPN Without Additional License Require
What do you dislike about the product?
- TAC Support Sometimes Is Slow On Responding Support Case

- False Positive On AV Signature Detection

- Performance Impact On Small Model When Using Certain Features Or Running Specific Configuration On Sophos Firewall
What problems is the product solving and how is that benefiting you?
- Network Security On Sophos Firewall Provide You A Robust Protection

- Threat Detection And Prevention

- Web Filter And Application Control


By Addressing This Issue, Sophos Firewall Contribute To Enhance Overall Network Security, Reducing The Risk Of Breaches, And Enable Organization To Maintain A Secure And Productive Network Enviroment


    Kapil K.

Best feature rich firewall for small to medium enterprises.

  • May 21, 2023
  • Review provided by G2

What do you like best about the product?
> Dashboard view, which comprises user activity, firewall stats and application stats. It's easy to monitor from one pane of glass.
> SSL Decryption and Web Proxy Configuration.
> Ease of setting up and deploying policies.
What do you dislike about the product?
> CPU spikes at times but with newer updates, we are not noticing the same.
> Active-active setup in the firewall does pose some problems at times.
What problems is the product solving and how is that benefiting you?
> Policy management.
> User management.
> TLS inspection module.
> Session management
> Ease of configuring IPS/Application module.


    RVChary

Easy to install, reliable, with helpful technical support

  • May 19, 2023
  • Review provided by PeerSpot

What is our primary use case?

We are resellers.

What is most valuable?

The SD-WAN feature stands out as the most valuable aspect.

What needs improvement?

Fortinet surpasses Sophos in terms of support, particularly with its comprehensive five-one feature console.

Additionally, there are notable differences between appliance models, including variations in hardware, utility, and product offerings.

It is essential to compare these aspects to ensure optimal performance and functionality.

While Sophos may not excel in the support aspect, it still provides satisfactory performance overall.

However, other solutions may offer better support and resource availability.

For how long have I used the solution?

I have been working with Sophos XG for three years.

What do I think about the stability of the solution?

Sophos XG is a stable solution.

What do I think about the scalability of the solution?

Sophos appliances typically offer a fixed level of throughput, which means their scalability may be limited compared to more flexible solutions.

It is important to consider this aspect when implementing Sophos for your organization.


How are customer service and support?

Technical support is good.

When considering master gold names, it is evident that they offer a competitive package.

I would rate technical support an eight out of ten.

Microsoft's protection has received positive feedback and strong on-site support from both customers and partners.

Their response to cases, including targeted remediation, has been prompt and efficient.

In certain instances, there is a reliance on Microsoft's expertise and direct involvement to ensure a satisfactory resolution.

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup is straightforward. It is easy.

What's my experience with pricing, setup cost, and licensing?

The price is reasonable.

The licensing cost in the final currency amount, is 163,080, with three years of support.

Support costs are approximately 50 percent.

What other advice do I have?

As for advice on implementing Sophos, it would depend on your specific requirements and the desired features you seek in a security solution.

Evaluating factors such as support, performance, compatibility, and cost-effectiveness is essential when making a decision.

It is recommended to carefully assess your organization's needs and consult with Sophos representatives or IT professionals to determine if Sophos is the right fit for your environment.

It is recommended to carefully assess your organization's needs and consult with Sophos representatives or IT professionals to determine if Sophos is the right fit for your environment.

I would rate Sophos XG an eight out of ten.


    Paul Ojil

Good for unified threat management

  • May 18, 2023
  • Review provided by PeerSpot

What is our primary use case?

Mainly as a firewall, and in some cases, as a firewall with camera surveillance integration. But primarily, it is used for firewall functionality.

What is most valuable?

I find the firewall functionality and unified threat management to be the most useful features.

What needs improvement?

The VPN has been a persistent problem for us. It's not straightforward to configure. We often encounter issues with setting up the VPN. Sometimes it works, sometimes it doesn't, and we haven't been able to determine the cause.

So the VPN configuration could be less cryptic. It should be easier and more straightforward to configure. A simplified installation process and clearer instructions would be helpful. The current VPN configuration is a bit convoluted.

In additional features, it would be beneficial if Sophos XG could have an enhanced feature for aggregating bandwidth. Currently, it supports load balancing to some extent, but it would be even better if it could aggregate the bandwidth. For example, if I have multiple links, say two or three, it would be great if the solution could aggregate the bandwidth from those links.

For how long have I used the solution?

Ever since Sophos acquired Cyberoam. I used to use Cyberoam, and then Sophos took over Cyberoam. So I would say it's been about five to seven years since that transition happened.

I have various versions because I'm a network service provider. I offer the high-end enterprise edition as well as the mid-range and basic versions. There are several different models available.

What do I think about the stability of the solution?

I would rate the stability a ten out of ten. It is very stable.

What do I think about the scalability of the solution?

When deploying on-premises, if you need to scale, you have to purchase additional hardware. So, on-premises scalability would be around six out of ten. You have to size the solution for future needs.

The cloud version is much more scalable. However, when it comes to on-premises deployments, scaling can be challenging. If you need to upgrade to a higher level, you have to acquire another hardware box. So, it's not as straightforward as cloud scalability, but it's still possible, though not as easy.

There are about 200 users. They are small and medium businesses.

How was the initial setup?

I would rate the initial setup an eight out of ten, where one is difficult, and ten is easy. It required some experience in designing networks. It's not a simple "click-click-click" process; it requires the expertise of a network professional. So, if you're not experienced, it can be challenging.

It can be difficult for inexperienced users, but with the right knowledge and experience, it is manageable.

What about the implementation team?

The deployment process involved acquiring the device, planning the network design, configuring it according to the desired network setup, and then connecting the necessary cables. It's a relatively straightforward process.

It only took an hour to deploy the solution.

What's my experience with pricing, setup cost, and licensing?

It is fairly priced. I would rate it an eight out of ten. Mostly, I only purchase the standard license because I don't usually require the other features. It would cost approximately $2,000 on an annual basis.

What other advice do I have?

Overall, my experience has been positive. I haven't encountered any major issues with it. It's easy to use and not cryptic. It's also quite stable, and I rarely experience any hangs or similar problems.

I would rate this product an eight out of ten because there is still room for improvement in VPN.