I use Sophos XG as a channel partner, providing it to our customers for next-generation firewall solutions, Wi-Fi access points, and other security features. My customers include industries such as banking, manufacturing, IT, hospitals, and healthcare.
Sophos Cloud Firewall (PAYG)
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Working with Sophos Solutions
What do you like best about the product?
Central Management, User-Friendliness
What do you dislike about the product?
Problems with firmware upgrades, notification settings
What problems is the product solving and how is that benefiting you?
Ransomware
The power of SOPHOS FIREWALL
What do you like best about the product?
1. Features
2. Connection to MDR
3. SECURITY
2. Connection to MDR
3. SECURITY
What do you dislike about the product?
It is better if it can connect to other MDR
What problems is the product solving and how is that benefiting you?
Networking and security
Good hardware, intuitive user experience and exceptional performance
What do you like best about the product?
Intuitive and easy configuration and exceptional performance. The support is superb
What do you dislike about the product?
The notification system should be redefined if it has been integrated into Sophos central, as it is not entirely clear how to configure the events so that they are not intrusive.
What problems is the product solving and how is that benefiting you?
Secure the company's perimeter
Excellence Product Solution
What do you like best about the product?
1. Cloud Synchronization
2. Advanced Threat Protection
3. Central Management:
2. Advanced Threat Protection
3. Central Management:
What do you dislike about the product?
1. IPsec Tunneling (Failover)
2. Heartbeat-—NO HEARTBEAT Detection: Our endpoint has Sophos Endpoint, but it detected no heartbeat, so the solution to resolve it is to restart the firewall.
3. Central Management user account due to no function to integrate the LDAP Domain on Central Management policy the user account can only local user created and synchronize across the firewalls
2. Heartbeat-—NO HEARTBEAT Detection: Our endpoint has Sophos Endpoint, but it detected no heartbeat, so the solution to resolve it is to restart the firewall.
3. Central Management user account due to no function to integrate the LDAP Domain on Central Management policy the user account can only local user created and synchronize across the firewalls
What problems is the product solving and how is that benefiting you?
Cloud synchronization, from our previous firewall: once we made some changes on the firewall we need to update it to all firewall but we do that in manual. in sophos it help us to imaplement in one to three clicks and then sync to all firewalls.
Best firewall solutions ever see.
What do you like best about the product?
All the features it can offer, security, scalability, cloud management, mdm, price, everything.
What do you dislike about the product?
After having tried other solutions such as Fortinet, Sonicwall or Watchguard, the best one we have tried so far is Sophos and its universe of solutions.
What problems is the product solving and how is that benefiting you?
The Sophos firewall is used to protect business networks through deep packet inspection and threat prevention. It controls internet access with web and application filtering. Enables the creation of secure VPNs for remote or inter-site access. Manages bandwidth and segments the network by users or areas. Integrates with other Sophos products for synchronised defence.
The Sophos suite from a user's perspective
What do you like best about the product?
The products were fairly simple to deploy. The Sophos team assisted with deployment and ensured it worked as expected before handing us off to our threat response team.
What do you dislike about the product?
One thing I disliked was how Sophos completely revamped their central dashboard. I'm able to navigate fine now, but midway through our contract, the whole look changed and categories were moved around. I also think the central dashboard can load a bit quicker.
What problems is the product solving and how is that benefiting you?
Sophos is constantly monitoring our devices and network for anomalies or threats and taking action. They partner with our security team to resolve suspicious activities or compromises in our user's data. This gives us piece of mind and a barrier from malicious actors.
I have experience configuring, managing, and troubleshooting Sophos Firewall.
What do you like best about the product?
user-friendly interface combined with powerful security features, such as synchronized security with endpoint devices, advanced threat protection, and real-time traffic visibility.
What do you dislike about the product?
firmware updates can occasionally cause unexpected issues or require manual intervention.
What problems is the product solving and how is that benefiting you?
Threat Protection – It blocks malware, ransomware, and intrusions in real-time with features like IPS, ATP.
Uncontrolled Internet Usage – It enforces web filtering and application control to prevent access to harmful or unproductive sites.
Remote Access Security – It secures connections for remote workers using reliable VPNs.
Network Visibility – It provides deep insights into traffic, user activity, and threats through an intuitive dashboard.
Uncontrolled Internet Usage – It enforces web filtering and application control to prevent access to harmful or unproductive sites.
Remote Access Security – It secures connections for remote workers using reliable VPNs.
Network Visibility – It provides deep insights into traffic, user activity, and threats through an intuitive dashboard.
Offering exceptional security features and responsive customer support
What is our primary use case?
What is most valuable?
I regard Sophos XG as a superior choice among firewalls due to its advanced security, user manual, and control panel features, among others. The firewall offers effective policy management, bandwidth management, and group policy features from a sales perspective.
Additionally, customer support is highly regarded, with a technical representative swiftly addressing customer queries through the Sophos partner portal.
What needs improvement?
Sophos XG is reaching its end-of-life and end-of-support; therefore, the user count limitation of particular models should be improved.
For how long have I used the solution?
I have been working with Sophos XG for around five to six years.
What do I think about the stability of the solution?
I would rate the stability of Sophos XG as ten out of ten.
What do I think about the scalability of the solution?
I rate scalability as ten out of ten, indicating that it is easy to scale up for a larger number of users.
How are customer service and support?
The technical support from Sophos XG is excellent. When my customers raise a ticket, a customer representative calls them immediately to address their queries. I rate customer service nine out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
The setup process is easy and I would rate it ten out of ten.
What was our ROI?
My customers see a return on investment and value for money with Sophos XG.
What's my experience with pricing, setup cost, and licensing?
I consider the pricing reasonable; it depends on the model and license type, like one-year, two-year, or five-year licenses. Compared to other firewalls like Fortigate, SonicWall, and Palo Alto, I find Sophos XG cost-effective.
What other advice do I have?
I highly recommend using Sophos XG for enhanced security purposes and organizational structure implementation. Furthermore, I rate Sophos XG as ten out of ten.
Advanced threat protection with simple management
What do you like best about the product?
What I like most about Sophos Firewall is its comprehensive approach to security, combining advanced threat protection with simple management. The integration with other Sophos solutions and its intuitive interface allows me to have more effective control over the network, without complications. Additionally, the ability to adapt to different network needs gives me the flexibility I am looking for.
What do you dislike about the product?
I don't like that Sophos Firewall can be complicated to configure at first, especially when it comes to adjusting advanced rules or managing complex policies. Although it has many useful features, the interface is sometimes a bit unintuitive and can cause confusion for less experienced users.
What problems is the product solving and how is that benefiting you?
Sophos Firewall may have issues related to complexity in configuration and alert management, which could result in a steeper learning curve for me. However, this can also benefit me, as by facing these challenges, I can develop a deeper understanding of its operation, allowing me to configure more customized and effective solutions to enhance network security.
User friendly but tight in security
What do you like best about the product?
Sophos Firewall is a robust and user-friendly security solution that provides comprehensive protection through advanced threat detection, deep packet inspection, and synchronized security with other Sophos products. Its intuitive interface simplifies management, while features like granular control, real-time insights, and cloud integration make it flexible for businesses of all sizes. With continuous updates from SophosLabs and cost-effective pricing, it offers excellent value for organizations looking for reliable network protection against a wide range of cyber threats
What do you dislike about the product?
While Sophos Firewall offers strong security, it has some drawbacks, including potential performance slowdowns when advanced features like deep packet inspection are enabled. Configuring complex settings can be challenging for less experienced users, and its integration with third-party security tools is somewhat limited. The reporting features could also be more detailed for advanced analysis, and while the firewall is competitively priced, some advanced features come with additional costs, which can increase the overall price for full functionality.
What problems is the product solving and how is that benefiting you?
Sophos Firewall helps solve key cybersecurity challenges by protecting against a wide range of threats, including malware, ransomware, phishing, and zero-day attacks, through advanced threat detection and deep packet inspection. It also simplifies network management with its user-friendly interface and synchronized security, ensuring seamless integration with other Sophos products for automated threat responses. By providing granular control over network traffic and real-time insights, it enhances security while reducing administrative complexity. This benefits organizations by improving overall security posture, minimizing risks, and streamlining IT operations, ultimately saving time and resources.
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