It has been a while since I have worked with the product in our company, and so I can't remember its most effective features.
Sophos Cloud Firewall (PAYG)
SophosExternal reviews
676 reviews
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Has a good user interface and an initial setup phase that is straightforward
What is most valuable?
What needs improvement?
The support service offered by Sophos is an area of concern where certain improvements are required. My company did not get enough support when, in our enterprise, we faced some issues with the product and needed support. For support, one has to go with the online community, and even then, it cannot be guaranteed that one will get the right support.
The support team's response time should be minimized. The support should be more available. I think that one has to wait for four or five days to get support. Business cannot stop just because of issues with support. The tool's renewal service was really good and straightforward.
Some of the working features of the product, like sandboxing functionalities, are complex for me to handle, especially since one has to buy them separately. You have to buy sandboxing features separately, but I believe that it needs to be given to a user along with the product. In my company, we couldn't find the detection features of the product. Though I did a remote code execution, and it stopped abruptly, it never showed where it actually stopped. In the area of reporting, there needs to be a lot of improvement in the tool.
Partner engagement is an area in which I feel there should be some improvements. Getting support or being able to deal with certain stuff when it comes to Sophos because of the OEM should be made possible. When an OEM is with you, you'll feel more comfortable doing business. My company started doing Fortinet a few days ago, but before that, we had Sophos. My company is moving away from Sophos because it is no longer needed. When it comes to the price or during some disconnection, my company doesn't get any support from Sophos.
For how long have I used the solution?
I have been using Sophos XG since 2021.
How are customer service and support?
I rate the technical support a six out of ten.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
Our company uses Microsoft Defender, Kaspersky, and Trend Micro.
As my company has partnerships with Microsoft and Sophos, the best part we get is in the areas of support services and distributors as we are involved in the reselling business. My company also has to operate with some local resellers, so we get support from them at a good price from them, and even during deployment, we get some support from them. I worked with Microsoft in 2019 and stopped working with it in 2020 during COVID-19. I got familiar with many tools during COVID-19, so I can get the business prices of the solutions. If I keep Microsoft Defender aside, then my company does business with Trend Micro as well. Trend Micro provides whatever help my company needs, and the tool's team greatly engages with us and supports us. With Sophos, my company doesn't get any support. I think Sophos does not do direct business anymore. Sophos doesn't have any OEM office. If there is no OEM office for a product, the company can face a lot of trouble.
How was the initial setup?
I did business with Sophos in 2021. I think that last year, we got a Sophos Firewall deployed in our organization. The product's initial setup phase was straightforward.
The solution can be deployed in two days.
Which other solutions did I evaluate?
Nowadays, my company recommends Palo Alto and Fortinet. With Fortinet, my company is comfortable because it looks after our needs, and it is really helpful.
What other advice do I have?
The user interface of the product is good, especially since its customers are satisfied.
Sophos XG supports our customers' remote workflows well. As a customer-centric tool, they use it as part of their company.
The product can be recommended to SMBs. My company's people requested Sophos products for 450 people or endpoints, but we didn't get any response from Sophos. My company emailed an agent from Sophos, but we didn't get any response for 44 servers and 400 endpoints we wanted. I work at a hospital, so we didn't get any price quotation associated with the product.
The features of the product are good. It is not like Sophos told me something and its products were working in a different manner.
I rate the solution a ten out of ten.
Smooth Experience
What do you like best about the product?
Specifically the xgs3100 model, the gui interface is very simple and thorough. Setting up policies is a breeze. Alerts and statistics are very informative. Never had any issues.
Support, as well as migration team are very friendly and informative. MDR team responds quick to any anomalies in our network. and follows up until case is closed and we are satisfied.
Support, as well as migration team are very friendly and informative. MDR team responds quick to any anomalies in our network. and follows up until case is closed and we are satisfied.
What do you dislike about the product?
We havent found anything negative about using Sophos as our primary firewall solution.
What problems is the product solving and how is that benefiting you?
Email filtering. Web filtering. VPN access. all points checked when using Sophos Firewall
Sophos is the Best NGFW in the market.
What do you like best about the product?
Sophos firewall is the best NGFW in the market. The first thing what i like about sophos NGFW is its easy to use & east to implement. The customer support team is very helpful at the time of installation. The frequency of use of sophos firewall is very high in our organization.
Sophos NGFW"s number of features makes sophos NGFW best UTM in the market,
Its ease of integration makes sophos NGFW leader in cybersecurity.
Sophos NGFW"s number of features makes sophos NGFW best UTM in the market,
Its ease of integration makes sophos NGFW leader in cybersecurity.
What do you dislike about the product?
The firewall registration process is very hectic. some time the firewall does not registered on particular mail id. we have to try sevearl mail id to rigister sophos firewall. The company need to focus more on this issue. As a sophos user this is the biggest challenge in sophos firewall.
What problems is the product solving and how is that benefiting you?
There was regural ransomware attack in our organization network. we were using Gajshield NGFW. Our IT manager suggest us for sophos NGFW.
After that we never recieved any cyber attacks in our organization
After that we never recieved any cyber attacks in our organization
Truly Exceptional
What do you like best about the product?
what i like about sophos firewall is its Sophos central feature from where we can manage sophos firewall , End pont protection server protection from single console. The anothder features is its user freindly .the firewall emplementation was very easy the customaer support team was very suppotive at the time of sophos firewall installation.
There is another feature of sophos firewall ZERO day Protection.its keep ransomware attacks away from my network .
Ease to integration firewall , End point , to SOPHOS central..
we Frequency to use any were to acces my office netwok .
There is another feature of sophos firewall ZERO day Protection.its keep ransomware attacks away from my network .
Ease to integration firewall , End point , to SOPHOS central..
we Frequency to use any were to acces my office netwok .
What do you dislike about the product?
There is nothing to dislike about sophos firewall . apart from this they can impoves there after sale support and customer relationship.
What problems is the product solving and how is that benefiting you?
Earlier we use to have Gajshield Firewall at our office its failed to stop Ransomware attacks .
So we shifted from gajshield to SOPHOS Since then we have never recived any ransomware attacks.
So we shifted from gajshield to SOPHOS Since then we have never recived any ransomware attacks.
Excellent Product. I am getting very good and immediate support from the vendor
What do you like best about the product?
Threat Analysis, Ease of Use, Customer Support
What do you dislike about the product?
Licencing cost is little higher and all other is good
What problems is the product solving and how is that benefiting you?
Protect from Threats which comes through internet
Truly Exceptional
What do you like best about the product?
The overall experience with sophos is magnificent as sophos firewalI gives us complet protection against ransomware. I like it's single console (Sophos central) from whre we can manage each & every single sophos product.
I like its Zero day protection technology which help to protect the network from ransomeware attack and unknown malware. It is user friendly.
I like its Zero day protection technology which help to protect the network from ransomeware attack and unknown malware. It is user friendly.
What do you dislike about the product?
Nothing to dislike about Sophos firewall. I like every thing about sophos firewall.
What problems is the product solving and how is that benefiting you?
Last year our organisation has been hit by ransomware attack. we were using diffrent firewall. We have decided to shift on sophos.
After shifting on sophos firewall we have not received any cyber threat.
After shifting on sophos firewall we have not received any cyber threat.
Sophos Firewall, next-generation protection at a competitive price
What do you like best about the product?
It is a product in constant evolution to continue offering the best security features, always accompanied by good service.
What do you dislike about the product?
For the moment, we have all the company locations covered with Sophos, so for now we don't see any disadvantages. If in the future we see that the product falls behind technologically and in terms of features compared to another, I will comment on it.
What problems is the product solving and how is that benefiting you?
If we encounter any problem with the functioning of any Sophos product, they quickly assist us to resolve it.
Sophos Firewall
What do you like best about the product?
Easy to administer. Menu is easy to navigate
What do you dislike about the product?
Easier reports to produce to see all the activities.
What problems is the product solving and how is that benefiting you?
It's helping help connect to Azure to make our Jira work
Sophos provide unmatched protection and uniquely integrated to share information
What do you like best about the product?
User friendly, easy to use, strong customer support and ease of implementation
What do you dislike about the product?
Firmware update takes longer time than normal
What problems is the product solving and how is that benefiting you?
Sophos firewall reduces breaches, adapts defenses in response to an attack, and improves detection and response.
Powerful and simple next-generation firewalls
What do you like best about the product?
The simplicity of firewall management. Practically everything can be done from the graphical console. Integration with Sophos Central. The security heartbeat integrates with the endpoint. They are implemented easily and the SD-WAN tunnels can be set up from the central console. Support in Spanish 8x5.
What do you dislike about the product?
Vdoms are missing.
The NAT or NoNAT policies are on different pages, I miss having them grouped together.
The NAT or NoNAT policies are on different pages, I miss having them grouped together.
What problems is the product solving and how is that benefiting you?
I don't find any issues in the latest versions of Sophos FW. Keep implementing improvements and releasing increasingly powerful and intuitive versions.
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