I was a distributor for Sophos XG products and worked with customers seeking network security solutions. In my current company, we previously used Sophos XG products extensively before switching to other options.
Sophos Cloud Firewall (PAYG)
SophosExternal reviews
606 reviews
from
and
External reviews are not included in the AWS star rating for the product.
The Sophos suite from a user's perspective
What do you like best about the product?
The products were fairly simple to deploy. The Sophos team assisted with deployment and ensured it worked as expected before handing us off to our threat response team.
What do you dislike about the product?
One thing I disliked was how Sophos completely revamped their central dashboard. I'm able to navigate fine now, but midway through our contract, the whole look changed and categories were moved around. I also think the central dashboard can load a bit quicker.
What problems is the product solving and how is that benefiting you?
Sophos is constantly monitoring our devices and network for anomalies or threats and taking action. They partner with our security team to resolve suspicious activities or compromises in our user's data. This gives us piece of mind and a barrier from malicious actors.
Sophos Firewalls are well regarded in the cybersecurity especilaly for small to medium enterprise.
What do you like best about the product?
Application and control and web filtering
What do you dislike about the product?
High cost for the full features and renewal charges.
What problems is the product solving and how is that benefiting you?
controlled Internet , App Usage,web filttering and vpn connectivity
Provides seamless management of network security with comprehensive feature integration
What is our primary use case?
What is most valuable?
Sophos XG offers a robust solution with quota management features that are per IP and per user, which I find to be very effective. The ability to manage everything in one box is a significant advantage, eliminating the need to purchase separate products for email security and other features. The user interface is user-friendly, offering dashboards with widgets that provide speed and status, making configuration easy. Traffic management is facilitated through various configurations and user self-portals. Additionally, Sophos XG makes administrative tasks seamless by allowing easy navigation and configuration.
What needs improvement?
The technical support could be improved, particularly in terms of response speed, as there were delays when working with their Indian support team.
What do I think about the stability of the solution?
Traffic management is facilitated through various configurations.
What do I think about the scalability of the solution?
Sophos XG is primarily suitable for SMB and mid-level enterprise categories, but not typically chosen by high-end enterprises in Sri Lanka.
How are customer service and support?
The technical support could be improved, particularly regarding response speed when working with the Indian team.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
Previously, we used Sophos UTM before transitioning to Sophos XG.
How was the initial setup?
The implementation of Sophos XG is straightforward and easy.
What about the implementation team?
I worked as a distributor and the setup was handled internally or with assistance from vendors.
Which other solutions did I evaluate?
During my research, I explored products like Fortinet FortiGate and Netgate pfSense.
What other advice do I have?
I rate Sophos XG eight out of ten. While the implementation was straightforward and easy, the technical support could use improvement. I recommend looking into improving the features and security validations to cater to the needs of bigger companies.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Experience with firewall XGS
What do you like best about the product?
firewall provide Easy to manage , Tech Support
What do you dislike about the product?
Noticed few bugs in the Application filter in XGS
What problems is the product solving and how is that benefiting you?
Network security
I have experience configuring, managing, and troubleshooting Sophos Firewall.
What do you like best about the product?
user-friendly interface combined with powerful security features, such as synchronized security with endpoint devices, advanced threat protection, and real-time traffic visibility.
What do you dislike about the product?
firmware updates can occasionally cause unexpected issues or require manual intervention.
What problems is the product solving and how is that benefiting you?
Threat Protection – It blocks malware, ransomware, and intrusions in real-time with features like IPS, ATP.
Uncontrolled Internet Usage – It enforces web filtering and application control to prevent access to harmful or unproductive sites.
Remote Access Security – It secures connections for remote workers using reliable VPNs.
Network Visibility – It provides deep insights into traffic, user activity, and threats through an intuitive dashboard.
Uncontrolled Internet Usage – It enforces web filtering and application control to prevent access to harmful or unproductive sites.
Remote Access Security – It secures connections for remote workers using reliable VPNs.
Network Visibility – It provides deep insights into traffic, user activity, and threats through an intuitive dashboard.
Enables secure website access while requiring enhanced SD-WAN configuration
What is our primary use case?
Most of our customers want to block their websites, especially those in the financial sector. They desire access to only required websites while blocking the rest. We have also installed certificate-based scanning for inspection.
What is most valuable?
Sophos XG provides us with unlimited VPN users, which is very useful. Its in-built reporting functionality is also highly beneficial. Additionally, we are currently utilizing the threat intelligence features.
What needs improvement?
Sophos XG should concentrate on improving SD-WAN solutions. Currently, the in-built GUI doesn't support configuring SD-WAN. If configuration from the firewall itself was possible, it would be very useful for us. Presently, we rely on Sophos Central to make configuration changes.
For how long have I used the solution?
I have been working with Sophos XG for over six years.
What do I think about the stability of the solution?
I would rate the stability of Sophos XG as a nine out of ten.
What do I think about the scalability of the solution?
I would rate the scalability of Sophos XG as a six out of ten. There is room for improvement in the scalability aspects.
How are customer service and support?
The technical support from Sophos is good and satisfactory.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup of Sophos XG is simple.
What's my experience with pricing, setup cost, and licensing?
The pricing for Sophos XG is comparatively low. Compared to other firewalls, it is low in price.
Which other solutions did I evaluate?
I would compare Sophos XG to SonicWall. SonicWall has multiple features, including inbuilt endpoint security and a lot of features compared to Sophos XG.
What other advice do I have?
Overall, I would rate Sophos XG as a seven out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Sophos Firewalls: Ease of Use
What do you like best about the product?
I really like the ease of use and implementation. It has a very intuitive interface with lots of great capabilities.
What do you dislike about the product?
I don't like the fact that an SPF model is sold separately. It is a little frustrating that there are inconsistencies between the UI and CLI interfaces.
What problems is the product solving and how is that benefiting you?
Threat Detection
Security features improve protection while integration and resource management require enhancements
What is our primary use case?
We use Sophos XG in our organization for security purposes, managing around three hundred fifty computers and eighty servers.
What is most valuable?
The threat detection engine is good, with features like heartbeating between the endpoint and firewall, which provides synchronized security. The anti-ransomware functionality is effective, and the recent addition of Deep Learning, EDR, and XDR works fine. Having an appliance that combines the analyzer and firewall saves costs. Sophos Central is a good idea, although it could be easier to use.
What needs improvement?
Sophos XG is not easy to navigate and to use, and the integration capabilities are lacking. It cannot integrate properly with solutions like Darktrace. The VPN client on mobiles, especially Android phones, has issues. It is resource-greedy, causing performance problems even on new computers. Improvements are needed in resource management and integration with other security solutions.
For how long have I used the solution?
I have been a Sophos customer since 2016.
What do I think about the stability of the solution?
Sophos XG is resource-greedy, affecting performance even on newer computers. It requires more resources due to recent updates, leading to performance issues on computers like Core i5, 13th Gen.
What do I think about the scalability of the solution?
I have not encountered any scalability issues.
How are customer service and support?
The technical support from Sophos is good. They usually respond on time, and the support technicians are experienced. I've had around four or five big cases over seven years, and they provided effective assistance.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
Before Sophos, we used Bitdefender and Kaspersky. Sophos offered a cloud-based solution which connected frequently to Sophos Labs for analysis. It provided better features in some aspects compared to Bitdefender.
How was the initial setup?
The initial setup of Sophos XG was smooth. The support was good at that time, and the installation process was straightforward because I installed everything in a clean environment while setting up the network from scratch.
What about the implementation team?
Sophos supported us during the initial setup.
What's my experience with pricing, setup cost, and licensing?
Pricing-wise, Sophos offers high value compared to other solutions. However, I discovered that SentinelOne is thirty percent cheaper, likely due to aggressive discounts.
Which other solutions did I evaluate?
I evaluated SentinelOne, which offers competitive pricing.
What other advice do I have?
I would recommend Sophos XG due to its good value for money, despite its integration issues. I rate the overall solution between 7.5 and 8 out of 10.
Which deployment model are you using for this solution?
Public Cloud
Offers secure cost-effective network protection but could restore proxy options for legacy apps
What is our primary use case?
We sell Sophos XG devices.
What is most valuable?
Sophos XG includes all basic features and has a secured proxy mechanism. Network security proxy authentication is available through a web-based proxy. The older proxy mechanism is not there. Pricing is very competitive, much cheaper compared to other brands like Palo Alto, Check Point, and Fortinet. Additionally, the performance of the hardware has been increased, although it is not negligible compared to other brands.
What needs improvement?
The direct proxy or proxy mechanism is missing. Legacy applications should have this option, but Sophos XG has removed it. This feature was available in UTM nine but not in XG.
For how long have I used the solution?
I have been using Sophos XG for one or two years.
What was my experience with deployment of the solution?
Deploying Sophos XG was not difficult. It took a couple of weeks to fully deploy the solution, and the process was quite fast and not complicated.
How are customer service and support?
I have premium support from Sophos, and the support is good. They respond well and have a good support team.
How would you rate customer service and support?
Neutral
What's my experience with pricing, setup cost, and licensing?
Pricing of Sophos XG is very good compared to other brands. The pricing is very cheap. For example, if Palo Alto is priced at 200, then Sophos is priced at 75, which is a significant difference.
What other advice do I have?
On a scale of one to ten, I would rate the overall solution between seven and eight.
This solution enables effective internet control and efficient web filtering for small to medium businesses
What is our primary use case?
We mostly deploy Sophos XG to our customers because we are an IT system integrator. Our primary use case involves working with small to medium businesses to control internet usage, perform web filtering, application control, and manage bandwidth.
What is most valuable?
Sophos XG is popular among small to medium businesses, allowing them to control internet usage, perform web filtering, application control, and manage bandwidth. Additionally, AI assists in configuration, offering clues when users are stuck, which enhances user convenience and efficiency.
What needs improvement?
There is interest in seeing more features related to AI and customization in future releases.
For how long have I used the solution?
I have been working with Sophos XG for at least five to six years.
What was my experience with deployment of the solution?
The installation process is straightforward and easy due to the training we receive. In new site setups, it's quick, but migrating from one vendor to another requires more planning and can take a couple of days.
What do I think about the stability of the solution?
I would rate the stability of Sophos XG as nine out of ten.
What do I think about the scalability of the solution?
I would rate the scalability of Sophos XG as nine out of ten.
How are customer service and support?
Customer service and support for Sophos XG is excellent, and I would rate it as a ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I worked with other vendors like Cisco, Palo Alto, and Microsoft long ago.
How was the initial setup?
The initial setup varies by scenario: it's quick for new sites, but it takes longer for vendor migrations due to the need for seamless planning.
What about the implementation team?
I have a dedicated team of five engineers who handle installations.
What was our ROI?
There are cost savings compared to competitors, providing more financial benefits.
What's my experience with pricing, setup cost, and licensing?
Sophos XG offers good pricing compared to competitors. While there are extra expenses for additional features, overall licensing costs are well-regarded.
What other advice do I have?
I would rate Sophos XG as a nine out of ten. The cost savings make it suitable for small to medium businesses with 50 to 300 users. Overall, I am very satisfied with the product.
Which deployment model are you using for this solution?
On-premises
showing 241 - 250