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ConnectPath CX for Amazon Connect

ConnectPath CX | 1

Reviews from AWS Marketplace

1 AWS reviews
  • 5 star
    1
  • 4 star
    0
  • 3 star
    0
  • 2 star
    0
  • 1 star
    0

External reviews

24 reviews
from G2

External reviews are not included in the AWS star rating for the product.

    Computer Software

Simple Onboarding and immediate value

  • September 22, 2022
  • Review provided by G2

What do you like best about the product?
Easy onboarding and integration into our center. Provided immediate value with enhanced views. Product is responsive and has a smooth user experience.
What do you dislike about the product?
We have not found any issues with our usage. This is a solid product.
What problems is the product solving and how is that benefiting you?
We do not have any interest in building our own solution . Dextr allowed us to full Amazon connect virtual desktop environments at a very solid price point. This allows us to focus our engineering power in the areas that will best serve our customers.

    John S.

Dextr Flex makes using Amazon Connect a full service call center solution!

  • September 20, 2022
  • Review provided by G2

What do you like best about the product?
Using Dextr Flex gives you all of the features of a full-fledged call center which can be set up fast.
What do you dislike about the product?
We haven't found any yet. The system works great and new features are being added every day.
What problems is the product solving and how is that benefiting you?
We use it as an incoming call center and particularly like the easy ability to search transcriptions of the calls!

    Peter B.

Dextr Saves Time, Money while improving CX management for your agents!

  • September 12, 2022
  • Review provided by G2

What do you like best about the product?
The instant availability of multiple channels like SMS, Email, Fax and social media integration with out the professional service cost to develop!
What do you dislike about the product?
CRM packages might require multiple tabs to be open in the Browser besides Dextr. Dextr is adding integrations all the time to save agent desktop real estate.
What problems is the product solving and how is that benefiting you?
The cost to hire professional services to implement the features Dextr provides would be more than we would want to spend. Dextr adds these features without that expense.

    Jim W.

Dextr Powered by Amazon connect

  • August 30, 2022
  • Review provided by G2

What do you like best about the product?
Dextr is easy to use and implement. It provides omnichannel functionality and access to the latest Amazon Connect features without having to have a large development team.
What do you dislike about the product?
BI capabilities would be nice but I that is in the backlog of features
What problems is the product solving and how is that benefiting you?
It allows us to deploy an omnichannel solution riding on the Amazon Connect eco-system within minutes rather than months.

    Mick Shaw

A must add-on for stand-alone Connect Instances

  • January 19, 2021
  • Review verified by AWS Marketplace

Dextr is a necessity for stand-alone Connect instances. The Native Amazon CCP simply lacks the necessary features a contact-center and customer-service representatives need to efficiently serve customers.

It takes only a few minutes to deploy Dextr on your own. Once you're using Dextr, there's little work required to incorporate multiple channels such as email and chat into this elegant User-Interface.

The Dextr team are contact-center experts. They know the importance of collaboration in a contact-center and have made it incredibly easy for the entire contact-center team to communicate with each other and collaborate via chat or voice without the need for external UC collaboration tools such as Teams of Slack. All communication needs are covered in the Dextr UI.

While Amazon provides the tools to build your own CCP, many organizations do not have the skillsets in-house nor the time to develop and maintain a functional UI. The Dextr SaaS is ridiculously easy to deploy and extremely intuitive from both a customer-rep and supervisor perspective.

Additionally, the support team behind Dextr is one of the most responsive teams I've dealt with on the marketplace. We tried Symbee Connect and found it took weeks to deploy and even longer to get answers to basic questions.

Finally, Amazon is constantly improving and making updates to their Connect contact-center service. Dextr is not one to be left behind. When Connect introduces new features, Dextr has been quick to follow and add enhancements to the interface to coalesce with new Connect features such as Contact Lens.

Thank you, Dextr Team for a solid product, your ongoing support and dedication to making your customers successful.

-Mick

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