Mick Shaw

A must add-on for stand-alone Connect Instances

• January 19, 2021
• Review verified by AWS Marketplace

Dextr is a necessity for stand-alone Connect instances. The Native Amazon CCP simply lacks the necessary features a contact-center and customer-service representatives need to efficiently serve customers.

It takes only a few minutes to deploy Dextr on your own. Once you're using Dextr, there's little work required to incorporate multiple channels such as email and chat into this elegant User-Interface.

The Dextr team are contact-center experts. They know the importance of collaboration in a contact-center and have made it incredibly easy for the entire contact-center team to communicate with each other and collaborate via chat or voice without the need for external UC collaboration tools such as Teams of Slack. All communication needs are covered in the Dextr UI.

While Amazon provides the tools to build your own CCP, many organizations do not have the skillsets in-house nor the time to develop and maintain a functional UI. The Dextr SaaS is ridiculously easy to deploy and extremely intuitive from both a customer-rep and supervisor perspective.

Additionally, the support team behind Dextr is one of the most responsive teams I've dealt with on the marketplace. We tried Symbee Connect and found it took weeks to deploy and even longer to get answers to basic questions.

Finally, Amazon is constantly improving and making updates to their Connect contact-center service. Dextr is not one to be left behind. When Connect introduces new features, Dextr has been quick to follow and add enhancements to the interface to coalesce with new Connect features such as Contact Lens.

Thank you, Dextr Team for a solid product, your ongoing support and dedication to making your customers successful.

-Mick

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