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ConnectPath CX

ConnectPath CX | 1

Reviews from AWS Marketplace

1 AWS reviews
  • 1
  • 4 star
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  • 3 star
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  • 2 star
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  • 1 star
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External reviews

19 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Consumer Services

ConnectPath review

  • January 31, 2024
  • Review verified by G2

What do you like best about the product?
ConnectPath is so ease toi navigate that's why I like it
What do you dislike about the product?
maybe because of pc specs, it so slow to load
What problems is the product solving and how is that benefiting you?
it solves the problem that we cant monitor the queue and our survey returns, it helps us to monitor both of that


    Medical Devices

A lot of issues with the platform.

  • September 01, 2023
  • Review verified by G2

What do you like best about the product?
It's cool that this exists. It can be helpful and it allows me to view what my team is doing at all times so I like that about it. I also like that we can move our statuses.
What do you dislike about the product?
It it laggy and calls drop all the time. The calls sometimes stay refreshing or they drop so that does not help us assist our customers to the best of ou ability.
What problems is the product solving and how is that benefiting you?
It allows us to reach our contacts quickly and to the best of our ability. We are able to record who we have called so that really helps for future references.


    Yaneza R.

easy to navigate

  • August 30, 2023
  • Review verified by G2

What do you like best about the product?
easy to use, easy to understand, helpful for work
What do you dislike about the product?
I have not had any issues, I cannot say I dislike anything about it
What problems is the product solving and how is that benefiting you?
assisting me in contacting people


    Nidhi N.

Connectpath and customer service

  • August 29, 2023
  • Review verified by G2

What do you like best about the product?
-Easy to make calls
- tracks inbound and outbound calls
-good internal team chat interface
What do you dislike about the product?
-Lead conversions and step by step progress of each person who books a dream job session should be better captured for everybody's easy access and follow ups.

- The homepage is of no relevance to a customer service person
- the reporting tab is of no relevance or use
What problems is the product solving and how is that benefiting you?
Solves reaching out to customers and showcasing products through the website for purchase


    Clyde B.

ConnectPath CX is very easy to use

  • August 28, 2023
  • Review provided by G2

What do you like best about the product?
Its very easy to log into. I havent had anyissues logging in to this site.
What do you dislike about the product?
I havent found anything that I dislike about ConnectPath CX yet.
What problems is the product solving and how is that benefiting you?
The ability to handle and track inbound and outbound phone call.


    Consumer Services

How Dextr Saved the Day

  • January 11, 2023
  • Review provided by G2

What do you like best about the product?
Picture it, Irvine, California

The year was 2020, and nothing was going right. Australia was on fire, the stock market crashed, Twitter got hacked, and COVID-19 was making its way throughout the world faster than you could say, "Hey bro, do you even crypto?" Also, murder hornets.

I was consulting with a small business that had to downsize its workforce drastically, including its Contact Center. They needed a solution to handle more calls with fewer agents while still maintaining the customer service their clients had come to expect.

Dextr provided an easy-to-use Contact Center solution giving the company the elasticity to grow or shrink as needed, built on a trustworthy platform and without the substantial implementation costs of their previous provider.

Setup was a breeze, and within a few hours, we migrated their current workflows into Dextr. Not only did Dextr simplify day-to-day operations with an easy-to-navigate UI, but it allowed their Engineers to implement automation for repetitive tasks. This time-saving allowed their agents to spend more time doing what they did best - working with the customers.

Dextr's level of Support and Customer Service was a no-brainer for them. If they had questions about scripting or finding a particular call recording or transcription, Dextr's support team was always ready to assist; it made them feel like they were the only customer instead of just another name in a database.

If your company is leveraging Amazon Connect and is looking for an easy-to-use yet powerful Contact Center solution, consider implementing Dextr.
What do you dislike about the product?
The only downside was the company didn't start using it sooner, and it took the pandemic to spur them to look for an alternative to their current solution.
What problems is the product solving and how is that benefiting you?
During the pandemic, the company needed to downsize its staff to stay in business. Dextr provided automation and allowed the company to implement self-service options for their customers. With a reduction of calls routing to agents, the company could maintain its current call flow, reduce abandonment, and save money on staffing.


    Computer Games

Nice and flexible tool, very usefull

  • December 16, 2022
  • Review verified by G2

What do you like best about the product?
It is a very flexible and solid tool, very intuitive, this year I had to set up 2 call centres for marketing campaigns, it only took me 20 minutes to set up 10 agents.
What do you dislike about the product?
nothing, it's really great. great support
What problems is the product solving and how is that benefiting you?
I had very little time to set up a call centre for a marketing campaign.
I have no experience in this area but I was able to accomplish my goal quickly and easily, saving costs and paying only on a pay-as-you-go basis.


    Larry Z.

The new and improved Amazon Connect

  • December 15, 2022
  • Review provided by G2

What do you like best about the product?
- Bridges the feature parity between amazon connect and other “out of the box” solutions.
- Supervisor whisper coaching is a great addition to the existing amazon connect feature set.
- Cloudhesive is amazing to work with, the pre-sales process was painless, the installation was quick (under an hour) and backed by their great operations and Proserv teams. I have not had any issues with the product.
What do you dislike about the product?
- Not much to dislike, I would like to see some more PBX integrations, and MS teams presence indicators for the backoffice users.
What problems is the product solving and how is that benefiting you?
Dextr Flex has eliminated anything that gets lost in our process and the support is amazing


    Nicolas R.

If you need speed and precision in Call Center, this is the right tool to have

  • December 15, 2022
  • Review provided by G2

What do you like best about the product?
We had the need to set up a 25 position call center very quickly, and in only 25 minutes, we had our solution running. Our customer loved the solution and has been increasing positions since then.
What do you dislike about the product?
First installation might take a little bit of time, but then is as fast as can be.
What problems is the product solving and how is that benefiting you?
Setting up a call center in minutes. It makes our business very profitable and delivering a high quality solution


    Biotechnology

An all-round call center without spending thousands on professional services

  • December 14, 2022
  • Review verified by G2

What do you like best about the product?
- No-code / low-code installation and configuration
- Amazing interface with all the tools to manage a contact center right in the dashboard.
- Easy and intuitive interface and features
What do you dislike about the product?
We have only been using Dextr for about three weeks, and other than some more robust reporting out of the box, I don’t have anything to dislike yet.
What problems is the product solving and how is that benefiting you?
Dextr allowed us to quickly, efferently and without huge investment bring a solution to our agents.