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BeyondInsight

BeyondTrust | UVM 3.2.5, BI 7.2.1

Windows, Windows Server 2016 with SQL Server 2016 Standard Windows Server 2016 - 64-bit Amazon Machine Image (AMI)

Reviews from AWS Marketplace

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External reviews

212 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Kathryn M.

Awesomeness

  • May 07, 2014
  • Review provided by G2

What do you like best?
Bomgar allows me to support all of the staff across the state from my office or on the go. I also, love the fact that I can extend a rep invite to other technicians to help support the staff as quickly as possible. It has allowed me to effectively turn our IT support team of one person, me, into a problem solving, tech supporting, non-traveling, well oiled machine. It has effectively allowed support to minimize the downtime of machines to almost nothing.
What do you dislike?
I have found no disadvantages or reached any brick walls with Bomgar yet. I have been using the product going on 2 years now.
What problems are you solving with the product? What benefits have you realized?
I am able to provide software support, both initial installation and user support of software. Trouble shoot computer issues. Provide basic maintenance operations, defrag, disk clean up, etc. Able to provide virus removal. Troubleshoot printers. Troubleshoot and repair projectors, must use video conferencing in conjunction with Bomgar to accomplish this. Able to help users with basic computer questions and user issues. I am ever evolving my use of Bomgar to help solve any technical issues thrown at me.


    Telecommunications

Bomgar Remote Access Software Review

  • May 07, 2014
  • Review provided by G2

What do you like best?
I love the ability to easily make connections via a website the user goes to. It also is great to be able to pin jump clients for unattended user access to a machine. I like the file transfer, remote command line, and machine summary features as well. It's overall a solid piece of software. My favorite remote access tool so far and something we've come to rely on at our office.
What do you dislike?
There is nothing that I really dislike about the software. If I had a wish list it would be for drag and drop file sharing, rather than the traditional FTP like interface, and copying and pasting between clipboards on my computer and the remote computer.
What problems are you solving with the product? What benefits have you realized?
We have saved countless numbers of employee hours and money due to the ability to remote access everything we want to. It has saved in shipping costs of "broken" machines and saved employee time on the remote side as well.
Recommendations to others considering the product:
Do it! It's a cheaper alternative to other comparable products and it is far superior in quality.