Freshdesk Omni
Freshworks Inc.Reviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
3,416 reviews
from
External reviews are not included in the AWS star rating for the product.
Best ticketing service
What do you like best about the product?
Speed of assigning and responding to tickets.
What do you dislike about the product?
Cannot receive 2 departments the same ticket.
What problems is the product solving and how is that benefiting you?
It request from my users.
Good experience with the Omnichannel
What do you like best about the product?
Freshdesk's Omnichannel tool allowed us to leap in customer service productivity without losing essential information. Before, the communication with the customer was with part of the information in one channel, part in another, etc.
What do you dislike about the product?
They don't have support in the Portuguese language gets in the way of everyday life when our support team needs help from someone from Freshdesk. They should also translate the platform in its entirety. It currently has parts in English, others in Portuguese.
What problems is the product solving and how is that benefiting you?
I noticed a considerable improvement in customer service time and the efficiency of our customer support team.
FreshDesk is a great tool to make your customer support more efficient!
What do you like best about the product?
The best part of FreshDesk is how quickly I can involve other teams by just assigning the tickets to them and they have the entire history of the ticket.
What do you dislike about the product?
I dislike that there is no proper integration with Salesforce so i have to manually log emails to SalesForce.
What problems is the product solving and how is that benefiting you?
The biggest benefit of FreshDesk is that it promotes many teams working together to solve any inquiry from the client which results in a faster turnaround time.
Recommendations to others considering the product:
FreshDesk is a great tool for companies where several different teams are in need of constant communication with each other.
WORLD CLASS SAS AND CUSTOMER SERVICE!
What do you like best about the product?
Customer Support............... The FreshDesk customer support team is absolutely world-class. No matter how large you company is, they get right back with you to solve your issues.
What do you dislike about the product?
Sometimes they will do upgrades/rollouts and not communicate it with the users. Occasionally there are issues from this, but again. They fix things quickly and efficiently.
What problems is the product solving and how is that benefiting you?
We use FD for our internal and external ticketing systems. We also solve issues for our customers using their platform. They do a great job with partnering with you to make sure their solution works for your business.
Easy to use and customizable to our needs
What do you like best about the product?
It is easy to use with our team and our customer for tracking and communication
What do you dislike about the product?
I would like the ability to send out a mass email that is Blind CC and have it so if someone replies, it creates an open ticket for that customer only so we can reply individually. This would make the system 100% work for us
What problems is the product solving and how is that benefiting you?
Customer service
Customer issues
Customer feature requests
Tracking the customers tickets
Customer issues
Customer feature requests
Tracking the customers tickets
Recommendations to others considering the product:
sf
Intuitive and Powerful tool!
What do you like best about the product?
Easy and intuitive navigation. I enjoy that it can be customized to cater to your company's needs and user-base. It's a great tool to elevate your email experience!
What do you dislike about the product?
It's difficult to get in touch with support and get your issue resolved. I feel like I've had a few instances where there was a misunderstanding in my inquiry and it required a call with Freshdesk Support.
What problems is the product solving and how is that benefiting you?
We are resolving customer issues, communicating with our customer and gathering insights with the different properties that we've customized in our Freshdesk account!
Recommendations to others considering the product:
Highly recommend using Freshdesk. The ease of use and reporting makes it so you can support your users and make educated decisions for your company!
AWESOME SUPPORT PLATFORM
What do you like best about the product?
Support Hierarchy, extended features. User Friendly.
What do you dislike about the product?
Nothing. Everything is fine and awesome.
What problems is the product solving and how is that benefiting you?
Customer Support Ticketing.
The team really offer 24/7 service support to sovle all the concerns that we have!
What do you like best about the product?
I really appreciate the fact there will always be team members assigned to support our team with setting up, getting to know freshdesk and solve any issue that we have!
What do you dislike about the product?
Just sometimes the team is over dedicated! :))
What problems is the product solving and how is that benefiting you?
We could use freshdesk as a based CRM to handle and synchronize most of the customer requests, provide out customer a much smoother and in control service.
Robust support platform
What do you like best about the product?
Freshdesk is a robust platform that you can customize according to your client and market segment. At our company, we integrate Freshdesk with our Customer Success Management Platform, where we analyze through KPIs the level of our service.
What do you dislike about the product?
Freshdesk is difficult to operate for beginners. Therefore it could be better in terms of ease of use. It could improve its interface and design so that the entry-level support team could perform efficiently and better.
What problems is the product solving and how is that benefiting you?
We use Freshdesk in our Support team, so we solve customer issues all the time. The level of our services is higher, so I understand that Freshdesk is one of the responsible for this.
FreshDesk by FreshWorks Support Ticketing Software
What do you like best about the product?
FreshDesk allows the ability to build out specific canned responses that can be assigned to customer-based automated prompts. This feature creates a baseline of automation that will help any business scale. We are delighted with the amount of functionality the software provides and plan to utilize its capabilities to grow our small business. Thanks, FreshDesk!
What do you dislike about the product?
The only caveats we had regarding the FreshDesk by FreshWorks software would be the widget and bot features. These are prebuilt, and workflow automation templates are not; if templates existed, users might have an easier time getting accustomed to the software.
What problems is the product solving and how is that benefiting you?
FreshDesk is our primary Ticketing software for customer service-based solutions. We can assist hundreds of customers per day and automate as much as is available within FreshDesk. This software has proven to be user-friendly, easily adaptable to our needs, and effective in managing customer concerns on a daily, monthly, and quarterly basis.
Recommendations to others considering the product:
FreshDesk is our primary Ticketing software for customer service-based solutions. We can assist hundreds of customers per day and automate as much as is available within FreshDesk. This software has proven to be user-friendly, easily adaptable to our needs, and effective in managing customer concerns on a daily, monthly, and quarterly basis.
showing 1,021 - 1,030