Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
Easy to use but must be specific
What do you like best about the product?
I like that it allows for very complete answers. It allows to provide a lot of detail to users who need to access Freshdesk.
What do you dislike about the product?
That searching forums for answers the questions must be very specific. It doesn't appear intuitive enough to know what you're searching for.
What problems is the product solving and how is that benefiting you?
FAQs, Help Forums
- Leave a Comment |
- Mark review as helpful
Front desk associate
What do you like best about the product?
How it allows you to contact other and still be engaged in the phone with someone.
What do you dislike about the product?
It’s easy to us and not hard to learn when training
What problems is the product solving and how is that benefiting you?
Being able to allow the front end to be looked after without having a person there
Recommendations to others considering the product:
Yes especially if you are a very small company
Great HelpDesk Ticketing System!
What do you like best about the product?
We never had a ticketing system before this one. After reviewing, this one suited us best by combining tickets with asset management. It also lets us have canned responses and solutions to make ticketing faster. Also great for reporting purposes. Great design/look and feel. Portal is easy to use for faculty, staff and students. They also work to try to help you get the best price available!
What do you dislike about the product?
To be honest I do not have anything I dislike about the system. It works like intended.
What problems is the product solving and how is that benefiting you?
I am able to prioritize tickets have everything in one central location. It makes tracking what has hapened with certain users easily!
Recommendations to others considering the product:
Great product, if your looking for a ticketing and asset management system this is the product for you. Easy to use and a nice design.
Cloud based option to provide customer support to your clients
What do you like best about the product?
Freshdesk provides in-built email to ticket conversion. It allows you to automate several tasks. It has multi-channel, multi-product and multi-brand support. It has a built in self-service portal.
What do you dislike about the product?
Freshdesk may sometimes send the same email twice. It does not provide built-in data import and export facility either. It does not have in-built formatting options either.
What problems is the product solving and how is that benefiting you?
Freshdesk has a free trial. It has support for different devices. It has a clean user interface. It provides emails, voice calls and chats.
Possibilities
What do you like best about the product?
Lots of potential for customization and possibilities to make exactly what you want
What do you dislike about the product?
Complicated subscription plans
Not a lot of documentation
Not a lot of documentation
What problems is the product solving and how is that benefiting you?
Incident, request and change management! Customer friendly Portals and solutions has been very appreciated
Outstanding tool
What do you like best about the product?
I like the simplicity of Freshdesk, it makes it very easy to manage and configure it. Our team of agents can interact easily with the client, as it centralizes communications. Receives inquiries from different channels, mainly chat and email. The helpdesk automates tasks and makes our workflow more effective.
What do you dislike about the product?
Freshdesk is the tool we need. I have no complaints regarding its operation.
What problems is the product solving and how is that benefiting you?
It allows us to solve problems more quickly. Freshdesk allows us to automatically distribute the tickets, preventing two agents from taking the same ticket. It makes us more effective.
Recommendations to others considering the product:
Freshdesk is the right solution for companies that want to optimize customer support.
Amazing HelpDesk Software thats Actually easy to Use!!
What do you like best about the product?
The most helpful aspect of Freshdesk is the GUI. It has the most user friendly interface allowing for a quick training process and ongoing consistent support there after.
What do you dislike about the product?
As of current my team has yet to come across any downsides with Freskdesk. Their Support team has been able to quickly resolve any issues we may have experienced.
What problems is the product solving and how is that benefiting you?
My team uses Freshdesk as a ticket support solution for property managed sites across the nation. It has been a great resource to quickly and efficiently gather all concerns for quick solution.
Recommendations to others considering the product:
I would absolutely recommend this software, in the least give the Trial a try. It is incredibly user friendly and the functionality more than accommodates our company needs.
Freshdesk Easy to Use
What do you like best about the product?
Freshdesk is simple and easy to use and can be rolled out very quickly and effectively.
What do you dislike about the product?
Not able back date tickets. You have to put in tickets on the exact day they happened. Can not go in and back date
What problems is the product solving and how is that benefiting you?
Helps our 1 man IT team manage a variety of tech support issues effectively and in an organized manner.
Recommendations to others considering the product:
Make sure you know how many agents you want so you can get the most accurate pricing available.
FreshDesk is getting better
What do you like best about the product?
The product is very easy to setup and easy to use and the support is always available. There are many improvements being deployed and many coming.
What do you dislike about the product?
The industry does not have many people connecting to FreshDesk found myself writing new APIs and codes to connect other applications and to enhance the applications.
What problems is the product solving and how is that benefiting you?
Everyday operations and support.
Recommendations to others considering the product:
Great Product very inexpensive .
Freshdesk, a new perspective of helpdesk.
What do you like best about the product?
-It is centralized in everything related to service channels such as; voice call, email, voice call, chat.
-The control panel is friendly, which makes the experience simple.
-The reports have a good presentation.
- To measure the performance of help desk personnel is practical.
-The control panel is friendly, which makes the experience simple.
-The reports have a good presentation.
- To measure the performance of help desk personnel is practical.
What do you dislike about the product?
Notices to staff are redundant are sent again and again is usually a little uncomfortable.
What problems is the product solving and how is that benefiting you?
Unquestionably improves the productivity and performance of the helpdesk personnel, which positively affects an optimal level of customer service.
Recommendations to others considering the product:
For your company or organization, it is really positive. It is recommended that they have Freshdesk, they will not regret it.
showing 1,031 - 1,040