Freshdesk Omni
Freshworks Inc.Reviews from AWS customer
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All Queries at one place !!
What do you like best about the product?
This software works seamlessly. It is beneficial for all the teams to look at and resolve queries.
What do you dislike about the product?
I think there is nothing to dislike about this software.
What problems is the product solving and how is that benefiting you?
My team and I are resolving queries with the help of this.
Super intuitive Complaint/Issue Management System
What do you like best about the product?
Super intuitive, easy navigation, very configurable
What do you dislike about the product?
Nothing as such. It really has an easy layout
What problems is the product solving and how is that benefiting you?
Complaint Management System
Issue record and customer resolution
Issue record and customer resolution
Easy to use and customizable tool
What do you like best about the product?
how easy it is to access from any device
What do you dislike about the product?
some items are not so flexible to customize
What problems is the product solving and how is that benefiting you?
Freshdesk has helped me solve help desk issues, which has brought me the benefit of being able to obtain metrics and statistics in real time
Excellent Software for Customer Service
What do you like best about the product?
Freshdesk has introduced very useful updates recently, including a more intuitive dashboard and faster response features
What do you dislike about the product?
The interface still has room for improvement in terms of customization, and the support response time could be faster
What problems is the product solving and how is that benefiting you?
Providing Customer Service
Managing Customer Database
Managing Customer Database
Fresh desk support ticket platform
What do you like best about the product?
The ease of handling the platform and that you can adapt it according to your needs, where you can control the number of reports and cases that arrive at your support table in an orderly manner
What do you dislike about the product?
The application on the phone is difficult to handle and there are no functions found on the web. In addition, when two tickets work, the history per ticket is lost, it does not fix by dates.
What problems is the product solving and how is that benefiting you?
Have a tray where the customer reports arrive, which is provided with support where it can be organized by customer, labels, need and the solution of each product can be measured.
Recommendations to others considering the product:
It is a low-cost application for handling tickets that can be adapted according to the needs you require.
The GO TO for user support management
What do you like best about the product?
The platform is well designed and caters perfectly to the requirements of an executive who has to help a user, be it chat or email integration Freshdesk has all the tools one can want.
What do you dislike about the product?
Multiple changes can be made to the platform, like better integration for calls and chat support can also be improved in some ways; the email integration feels buggy at times and needs fixing.
What problems is the product solving and how is that benefiting you?
All of our customer support issues are routed via Freshdesk only, and it helps us keep track and maintain timelines for the resolution of the query and fasten the entire process
Freshdesk is user friendly
What do you like best about the product?
I enjoy that the interface is user friendly and training a new support rep is simple.
What do you dislike about the product?
I dislike the reporting functions. Mainly because the way we base our metrics is a bit unique, so we need some customization.
What problems is the product solving and how is that benefiting you?
With freshdesk we are able to integrate multiple support interactions to flow through the ticketing system. Therefore we are able to help customers as quick as possible effectively. Integrating with our various channels has been super beneficial in organizing customer support tickets.
Quick easy and gets the job done
What do you like best about the product?
The setup is super easy, and you can be up and running in as little as one day.
What do you dislike about the product?
There is no way to see multiple panes at once.
What problems is the product solving and how is that benefiting you?
Customer support tickets and the benefit is that the customers now know that we have received their ticket as the system sends an automated email.
Freshdesk - Easy to use tool to resolve customer issues
What do you like best about the product?
There are a lot of automated scripts that can be used in fresh desk and as per SLA the priority of the ticket can be set and FD highlights them once the tickets are due and overdue and gives us an advantage that we can also know how the customer feels once we provide resolution, they have got a separate rating for it too.
What do you dislike about the product?
Nothing much.Mostly it gives us the edge over other tools in terms of features and flexibility
What problems is the product solving and how is that benefiting you?
We resolve a lot of customer issues in terms of email support using Freshdesk and gives us an option of filtering for everything in terms of Query type, Agents, Groups, Location, Status.So it has become easy for us to pick tickets and allocate them to others based on filters and also the automation helps us in great time.
2 year experiencevery
What do you like best about the product?
The Email support channel is very useful, and the mobile app - help me to give answers and close ticket on the way.
What do you dislike about the product?
The automation is not perfect and need more feathers like close old ticket automatic.
What problems is the product solving and how is that benefiting you?
Help desk for our worker's, we can work few people on same chanel, I can see if my help desk staff work or sleep.
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