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Freshdesk ofrece características altamente intuitivas que se apoyan muy bien entre sí.
What do you like best about the product?
El panel de control completamente personalizable permite a los miembros del equipo identificar instantáneamente cualquier tarea urgente y ponerse a trabajar de inmediato. La herramienta es bastante fácil de navegar y manejar una vez que la usas. Con la cantidad de detalles en todas las funciones y el nivel de automatización disponible, tomará un tiempo antes de que pueda comenzar a aprovechar al máximo el producto.
What do you dislike about the product?
Una curva de aprendizaje empinada.
Es costoso si desea maximizar el valor que obtiene de la herramienta.
Es costoso si desea maximizar el valor que obtiene de la herramienta.
What problems is the product solving and how is that benefiting you?
Las opciones de automatización de tareas de rutina y flujo de trabajo, la posibilidad de gestionar todas las tareas desde un solo centro y contactar a los clientes a través de cualquier canal utilizando la misma herramienta hacen que todo el proceso sea sumamente conveniente, eficiente y productivo.
Recommendations to others considering the product:
Si planea utilizar Freshdesk únicamente con fines de administración de tareas sin la participación del soporte al cliente en cualquier momento, debe considerar una herramienta alternativa. Simplemente no vale la pena el costo sin el aspecto de atención al cliente.
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Perfect Incident Management Tool !!!
What do you like best about the product?
Fresh desk has made it easier to create, track and comment on the tickets in our company. The recent addition of dashboards to the UI is a bonus. Fresh Desk is fast and the interface is very user friendly, even a non technical person can use it with ease. The chat feature is also awesome.
What do you dislike about the product?
Reporting and dashboards can be better as they are hard to understand at the moment.
What problems is the product solving and how is that benefiting you?
Everyone has access to the tickets history and the management is finding it easy to go back and see how we resolved previous issues. Earlier we used to go to the person to get our issues resolved, Fresh desk made us to be a professional
Recommendations to others considering the product:
very good tool and low price
Gets the basics done with ease.
What do you like best about the product?
Provides us with a simple ticket tracking system for one of our products.
What do you dislike about the product?
Nothing to dislike as it gets the simple job done we set it up to do.
What problems is the product solving and how is that benefiting you?
Help desk ticket management for one of our products.
Recommendations to others considering the product:
A great simple ticketing solution.
A professional solution for technical support
What do you like best about the product?
I think that Freshdesk is one of the most complete options as a technical support system and user attention thanks to its dashboard that contains one of options far superior to those of other similar applications, Freshdesk is an interesting alternative that allows you to customize a large part of the application in an intuitive way through their menus. Although not everything can be customized from the dashboard we can also use external plugins that can be installed in the application and that allow adding new features.
As for the user, the application is very useful because it allows the user to consult the user's FAQ through suggestions when creating a support ticket so that in many cases the doubts are resolved before the creation of the support ticket. Another great feature of Freshdesk is the ability to organize our support departments using hierarchies and levels so that in each department we can find different operative roles.
As for the user, the application is very useful because it allows the user to consult the user's FAQ through suggestions when creating a support ticket so that in many cases the doubts are resolved before the creation of the support ticket. Another great feature of Freshdesk is the ability to organize our support departments using hierarchies and levels so that in each department we can find different operative roles.
What do you dislike about the product?
Technically I think it's a great application and I have not seen anything negative about its operation but something I did not like the first time I used Freshdesk was that some of the most interesting features can not be tested in the trial version, so thet people who try for the first time Freshdesk are forced to pay the subscription to be able to test the product completely.
What problems is the product solving and how is that benefiting you?
At work I am a Freshdesk administrator of one of the departments so I have full access to the dashboard, my work allows me to organize all the users of my level through Freshdesk so that we can organize ourselves to offer a more effective and fast support to users, thanks to this tool we can do all these tasks almost automatically.
Recommendations to others considering the product:
Use Freshdesk always in its latest version for optimal performance and I also recommend that you have at least the license "Blossom" since the free is very limited and only serves for testing. I also recommend Freshdesk for businesses with a high volume of users since in my opinion Freshdesk is oriented to this type of big business, although this does not mean that you can not use it in a smaller business.
"Amazing Product."
What do you like best about the product?
It is a brilliant instrument that streamlines the procedure in the control of occurrences, permitting to assemble in a sorted out stage every one of the solicitations produced by the customers as complaints, issues and questions, conveying them among the work group building up lapse dates which quickens the limit of reaction to the customer achieving the proposed objectives, permits the perception of the considerable number of solicitations just as of every status dealing with a similar data, one of the highlights that I like the most is that it gives a business space through its enlistment which permits to customize and give a decent picture in perspective on the customer, it doesn't require downloading, its board is easy to utilize, it is without a doubt an astounding practical stage in the association and effective administration of episode control.
What do you dislike about the product?
Freshdesk works flawless is an incredible apparatus to keep a decent track in the control of occurrences without sitting around idly accomplishing more noteworthy reach and viability, no bad things to say is an extraordinary instrument that streamlines the procedure of client administration.
What problems is the product solving and how is that benefiting you?
It enables convenient reaction to the customer abstaining from sitting idle concentrating on each detail, persistent checking what has permitted the fulfillment of the customer and giving great receptivity at the market level, undoubtedly the control of episodes require incredible consideration. Consumer loyalty is something that legitimately impacts the efficiency of the organization since the disappointed client is the multiplier of the data, Freshdesk permits to accomplish profitability objectives, reacting in less time to every customer, it is an astounding instrument and an incredible partner.
Recommendations to others considering the product:
I recommend this product for all organizations that desire to keep a great record and follow up on occurrences permitting to react to every circumstance rapidly and in flawless request.
Freshdesk Review
What do you like best about the product?
It has a very simple design and it's very easy to use.
What do you dislike about the product?
With Freshdesk Mint, there have been issues when copying/pasting screenshots.
What problems is the product solving and how is that benefiting you?
My company is using Freshdesk to create tickets that address questions, issues, troubleshooting, feature requests, etc.
Recommendations to others considering the product:
Freshdesk is a simple, easy, and organized ticketing system to use.
Attention to the user easily!
What do you like best about the product?
I like very much how they guide you through the whole configuration process and the interface is very intuitive for the users, they only have to do a few clicks to request technical support.
What do you dislike about the product?
I would like to see some additional rules regarding security, such as a rule in the incoming user email to avoid reaching Freshdesk a user that we do not have in our contacts.
What problems is the product solving and how is that benefiting you?
We rely on Freshdesk to provide help to the users of the company. It is a single point of contact for all technical problems, problems, questions or requests. Currently it is only used in the IT department. The main objective of using Freshdesk is to address information technology problems as they arise. Secondary to that is the knowledge base.
Tolles Werkzeug für Unterstützung und mehr
What do you like best about the product?
Freshdesk ist eine Reihe von Tools, die sich auf die Verwaltung des Supportbereichs eines Unternehmens konzentrieren. Daher bietet Freshdesk eine Vielzahl von Anwendungen, die um Freshdesk herum aufgebaut sind, wobei der Chat für die einfachsten Supportfälle oder das Ticketing-System und die Skalierung hervorgehoben wird.
Das Erscheinungsbild des internen Teils oder des Dashboards von Freshdesk ist sehr übersichtlich und einfach gestaltet, so dass der Benutzer durch das Navigieren in seinen Menüs immer leicht findet, was er braucht. Es ist sogar möglich, die Suchoption zu verwenden, um den gewünschten Bereich zu filtern zugreifen.
Ein weiterer interessanter Teil der Anwendung ist, dass wir in Echtzeit Statistiken sehen können, die die Anzahl der aktiven Tickets, geschlossene, laufende, aufgelöste usw. widerspiegeln. Auf alle diese Statistiken können Filter angewendet werden, um einen bestimmten Fall zu finden .
Es ist auch möglich, unsere Support-Techniker in verschiedene Kategorien oder Abschnitte zu unterteilen, sodass wir eine Support-Hierarchie organisieren können, in der Probleme je nach ihrer Komplexität auf erfahrenere Techniker eskalieren oder an andere Abteilungen weitergeleitet werden können.
Das Erscheinungsbild des internen Teils oder des Dashboards von Freshdesk ist sehr übersichtlich und einfach gestaltet, so dass der Benutzer durch das Navigieren in seinen Menüs immer leicht findet, was er braucht. Es ist sogar möglich, die Suchoption zu verwenden, um den gewünschten Bereich zu filtern zugreifen.
Ein weiterer interessanter Teil der Anwendung ist, dass wir in Echtzeit Statistiken sehen können, die die Anzahl der aktiven Tickets, geschlossene, laufende, aufgelöste usw. widerspiegeln. Auf alle diese Statistiken können Filter angewendet werden, um einen bestimmten Fall zu finden .
Es ist auch möglich, unsere Support-Techniker in verschiedene Kategorien oder Abschnitte zu unterteilen, sodass wir eine Support-Hierarchie organisieren können, in der Probleme je nach ihrer Komplexität auf erfahrenere Techniker eskalieren oder an andere Abteilungen weitergeleitet werden können.
What do you dislike about the product?
Um etwas Negatives zu sagen, hätte ich gerne eine Option mit mehr Themen zur Anpassung des Dashboards angeboten, obwohl die Standardeinstellung sehr sauber und intuitiv ist. In der Lage zu sein, unter ähnlichen Motiven auszuwählen, nur das Ändern ihrer Farben kann interessant sein .
What problems is the product solving and how is that benefiting you?
Steigern Sie unsere Effizienz bei der Arbeit, da wir uns jetzt nicht mehr persönlich für die Verteilung der Arbeit organisieren müssen, da die Anwendung jeden Support-Techniker automatisch einer Person oder einem Ticket zuweist. Wir haben die Anwendung sehr gut bearbeitet, weil wir jetzt viel weniger Zeit für Aufgaben verlieren, die Freshdesk jetzt erledigt.
Recommendations to others considering the product:
Sehen Sie sich vor dem Kauf der Anwendung die Preise und die Modalitäten an, die sie anbietet, da Sie je nach Größe Ihres Unternehmens zwischen dem einen oder dem anderen wählen können und der Preis je nach Bedarf steigen oder fallen kann.
Excellent page for ticket control
What do you like best about the product?
Allows the tracking and management of incoming tickets from multiple channels in a single inbox.
Quick and consistent answers to the most common questions creating predefined answers.
Prioritize and assign tickets so that you never lose sight of them.
Unify and manage in a single platform all communications from multiple channels that are related to support.
Quick and consistent answers to the most common questions creating predefined answers.
Prioritize and assign tickets so that you never lose sight of them.
Unify and manage in a single platform all communications from multiple channels that are related to support.
What do you dislike about the product?
In the time that I have been using I do not have any negative points with this software in the cloud
What problems is the product solving and how is that benefiting you?
Very good software in the cloud that allows the interaction of the messages and the conformation of tickets in an interactive way allowing a quick and timely response, optimizing the processes and the response time.
Recommendations to others considering the product:
I recommend it totally, cloud software very easy and easy to use, allows the connection between emails and different social networks, always maintaining a remote connection if necessary with the user, systematically organizes the requirements transforming them into ticks, which then they will be served by priority
I Loved It!
What do you like best about the product?
This was the coolest product to use as a beginner. Its organized, creates tickets so that you always have a reference number to fall back on whether it's a phone call, chat, or email. It was a great tool as a customer service rep for an online company I was working dor.
What do you dislike about the product?
Personally, I didn't find any issues with it, but I do know there were some feature it was lacking that my manager wished it had. They were minor, meaning that it didn't come in between us using it or switching to another product.
What problems is the product solving and how is that benefiting you?
Contacting customers, keeping archives of conversations and information, also using information as training tools.
Recommendations to others considering the product:
All the way for Customer service! Especially if you are web based.
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