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About Fresh Desk
What do you like best about the product?
It is easy to manage the tickets and tracking is just simple as that. Tracking of the requests are also good, whether it was a feature request or problem. Filtering option is additional pillar for ease of access.
Very user friendly support tool in market. It can be accessed through mobile as well.
Very user friendly support tool in market. It can be accessed through mobile as well.
What do you dislike about the product?
If they keep a multiple email ID add option would be a great thing.
What problems is the product solving and how is that benefiting you?
Previously we struggle to manage the request from the clients. After using this Fresh Desk we managed those tickets and resolved at the earliest.
Recommendations to others considering the product:
It is a good tool for support people. It will be a bridge between clients and Company
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Gran herramienta para soporte y más
What do you like best about the product?
Freshdesk es un conjunto de herramientas enfocadas en la administración del área de soporte de una empresa y, como tal, ofrece muchas aplicaciones creadas alrededor de freshdesk, destacando su chat para los casos más simples de soporte o su sistema de emisión de boletos y escala.
La apariencia de la parte interna o el tablero de instrumentos de Freshdesk está diseñada de una manera muy ordenada y simple para que el usuario siempre encuentre fácilmente lo que necesita al navegar por sus menús, incluso es posible utilizar la opción de búsqueda para filtrar el área que queremos acceder.
Otra parte interesante de la aplicación es que podemos ver estadísticas en tiempo real que reflejan el número de tickets activos, cerrados, en curso, resueltos, etc. a todas estas estadísticas, es posible aplicar un filtro en ellas para encontrar un caso específico. .
También es posible separar a nuestros técnicos de soporte en diferentes categorías o secciones para que podamos organizar una jerarquía de soporte en la que los problemas puedan escalar en función de su complejidad a técnicos más experimentados o remitirlos a otros departamentos.
La apariencia de la parte interna o el tablero de instrumentos de Freshdesk está diseñada de una manera muy ordenada y simple para que el usuario siempre encuentre fácilmente lo que necesita al navegar por sus menús, incluso es posible utilizar la opción de búsqueda para filtrar el área que queremos acceder.
Otra parte interesante de la aplicación es que podemos ver estadísticas en tiempo real que reflejan el número de tickets activos, cerrados, en curso, resueltos, etc. a todas estas estadísticas, es posible aplicar un filtro en ellas para encontrar un caso específico. .
También es posible separar a nuestros técnicos de soporte en diferentes categorías o secciones para que podamos organizar una jerarquía de soporte en la que los problemas puedan escalar en función de su complejidad a técnicos más experimentados o remitirlos a otros departamentos.
What do you dislike about the product?
Para decir algo negativo, me hubiera gustado que me ofrecieran una opción con más temas para personalizar el tablero de instrumentos, aunque el que trae por defecto es muy limpio e intuitivo, ya que poder elegir entre otros temas similares simplemente cambiar sus colores podría ser interesante .
What problems is the product solving and how is that benefiting you?
Aumente nuestra eficiencia en el trabajo porque ahora no necesitamos organizarnos personalmente para distribuir el trabajo, ya que la propia aplicación asigna automáticamente a cada técnico de soporte a una persona o boleto. Trabajamos la aplicación muy bien porque ahora perdemos mucho menos tiempo en las tareas que Freshdesk ahora administra.
Recommendations to others considering the product:
Antes de comprar la aplicación, mire sus precios y las modalidades que ofrece, ya que de acuerdo con el tamaño de su negocio, puede elegir entre uno u otro y el precio puede aumentar o disminuir dependiendo de esto.
Easy way to respond to emails.
What do you like best about the product?
You could have a survey sent after sending an email for constructive criticism.
What do you dislike about the product?
It was not as user friendly as other systems I've used or upgraded to.
What problems is the product solving and how is that benefiting you?
Emails and completing tickets to track the work I've done. Also helps to document important information in regards to clients.
Recommendations to others considering the product:
Great for emailing and documentation!
Freshdesk review
What do you like best about the product?
Easy tracking of tickets.
Multiple users
Slick modern design
Continuously updating
A lot of additional features
Multiple users
Slick modern design
Continuously updating
A lot of additional features
What do you dislike about the product?
Nothing at all - I am yet to find a fault with this software. It has been a delight for our company. I would recommend to anyone.
What problems is the product solving and how is that benefiting you?
Customer's ticket queries
Email issues
website issues
design issues
Email issues
website issues
design issues
Recommendations to others considering the product:
100% would recommend freshdesk
Decent solution for knowledge base.
What do you like best about the product?
Building out a knowledge base with FreshDeck is fairly simple and intuitive. Adding images to documents and publishing article is fairly straight-forward. The search function works well and the presentation of the knowledge base is good.
What do you dislike about the product?
It takes a bit of work to try to integrate the look smoothly to your own website. There are some paid functions that will give you more options but wished that I could have tried out some of these functions beforehand to ensure they worked with our website.
What problems is the product solving and how is that benefiting you?
Having support pages and end-of-life documentation has helped cut-down on the number of tech support calls.
Freshdesk admin
What do you like best about the product?
Application simplicity and the ability of grouping the emails. I like also the possibility of adding users with a day pass license.
What do you dislike about the product?
All emails (data) are stored to freshdesk cloud and it is not possible to retrieve to other system all old emails. Also custom applications (API) are difficult to develop.
What problems is the product solving and how is that benefiting you?
Help desk and ticketing. At the moment maybe the best on this category.
Recommendations to others considering the product:
Take trial period and make sure it covers all your needs. If special customization is needed from Freshdesk developers... have a lot patience.
Freshdesk has made Life Easy
What do you like best about the product?
Freshdesk has helped us tremendously with customer service. All Email services are streamlined now. Saved us a lot of time & customer satisfaction is on a whole new level. I don't remember having a ticket opened for more than a day. It is super fast & cheap. Ease of use is such that even a layman can use it. They keep adding new features from time to time.
What do you dislike about the product?
Not any complaint, but we can do with better statistics & analysis. But overall the existing system is also capable enough to handle our needs
What problems is the product solving and how is that benefiting you?
It has essentially revamped the whole ticketing platform. Emails are much more easily handled than earlier. Apps allow us to expand some functionality & customize features as per need. Ease of use is a major plus because it saves time during actual use. Multi language feature is also helpful from time to time. Biggest plus is they are updating and adding new features from time to time meaning they don't ever get complacent & understand our need.
Recommendations to others considering the product:
Don't think about it just go for it. We had our doubts in the beginning too but the ease of use has really changed our mind. I'd recommend it to everyone.
The best tool for a help desk team.
What do you like best about the product?
Freshdesk is a fantastic tool to perform all kinds of support services and troubleshooting, in a help desk team, the quick solution of tickets by this means, thanks to the characteristics that this system has, make it ideal for any service, in the main window I can see all kinds of reports that keep me aware of all the cases, that I have in progress and I have to resolve, which helps me a lot and saves me time, looking for services, that probably in another application I can forget, I can also be in contact with my work group on this panel, where we can work together and effectively, the creation of new contacts, for the solution of services, is created in moments, with which I can include new clients in the databases with a couple of clicks, this tool has many positive characteristics, which make our work a little easier.
What do you dislike about the product?
The reports that are created in Freshdesk cannot be customized as one would like, in my case I would like to obtain another type of data, for example a detailed report, of the response times of some of our advisors at a certain time, and in special circumstances, but with freshdesk, I can only get reports, already prepared by the application, which does not allow me to customize them in my own way, with the details I really need, and at the end of the month, I must make reports, in other applications, with other information.
What problems is the product solving and how is that benefiting you?
this tool we can provide fast, personalized and effective customer service, giving all kinds of services through this system, the different features of this application, allow us to offer a complete service to our clients, from the same application, with which our support center can be in contact with the different working groups of this sector, and thus give a more timely solution.
Ticket system To give better support
What do you like best about the product?
The mobile application very useful, they made a change in the user interface that allows a better use and makes it more productive and attractive for users, admeas works in real time.
You can choose the options with which you communicate with your customers to always stay up to date and communicated, you can also generate reports automatically.
You can choose the options with which you communicate with your customers to always stay up to date and communicated, you can also generate reports automatically.
What do you dislike about the product?
Previously their reports and analysis were not very good, but little by little the company has improved to be able to have the information they need and make the work more efficient.
What problems is the product solving and how is that benefiting you?
Work with a client who had this web application and we provide support services to our many clients they can create their tickets from the self-service portal or they can create it also by calling and reporting their case. This benefits the company a lot for the time of attention and good service that is provided.
Thank God, with the tool we have not presented technical difficulties.
Thank God, with the tool we have not presented technical difficulties.
Recommendations to others considering the product:
I think they are on the right track, since by making the tool work in real time, more tickets and solutions are managed. It generates quality reports, in order to validate the performance of your technical collaborators.
It has a base of knowledge which is very useful since it stores information of cases that you could have solved previously and will help you to give solutions much faster.
It has a base of knowledge which is very useful since it stores information of cases that you could have solved previously and will help you to give solutions much faster.
Freshdesk - A very good free helpdesk tool
What do you like best about the product?
It is free, Which is the best thing about the software. Now that the software has moved towards Mint, it looks a bit more good and beautiful.
What do you dislike about the product?
The UI/UX is a bit tedious in terms of understanding. Needs to be more easy.
What problems is the product solving and how is that benefiting you?
We share all our IT tickets via this and new IT developments are tracked using this.
Recommendations to others considering the product:
It is a very good HelpDesk tool wherein we will be able to trace and track all the IT raised tickets. We love it a lot! You can consider using freshdesk if you are an IT company and need time to time tracking of tickets raised.
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