Freshdesk Omni
Freshworks Inc.Reviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
3,416 reviews
from
External reviews are not included in the AWS star rating for the product.
Great helpdesk for any size company
What do you like best about the product?
We use Freshdesk to manage our email and social support channels for two brands and two international locations. The filters are powerful to make relevant cases visible to the right people.
What do you dislike about the product?
If customers open multiple tickets, it can be confusing sometimes opening their multiple tickets and tracking back to find the information you need. I am not sure there is an obvious improvement to the interface that would help, but it can be a pain point when trying to handle complex cases.
What problems is the product solving and how is that benefiting you?
A unified helpdesk for our multiple brands and locations across email and social channels makes delivering excellent and timely customer service a breeze. Helpdesk analytics also makes management fo support staff easier.
It's the best automation platform in the entire market.
What do you like best about the product?
The truth is that what I appreciate the most is the automation of their services and that is precisely what they are famous for, it is very simple in a couple of clicks to have your quote email ready for the client.
The configuration platform is super comfortable and easy to understand, so even if you don't have much experience with technology, operating Freshdesk is super simple.
I like that thanks to Freshdesk we can offer multiple communication options to our customers to solve and meet their requirements.
I also like that it is an omni-channel platform which makes it easier to focus on the requirements.
I also love the cost of the service and it is really affordable, especially if you are starting your business because although you can be sure that it is a quality tool, its price is really affordable.
The configuration platform is super comfortable and easy to understand, so even if you don't have much experience with technology, operating Freshdesk is super simple.
I like that thanks to Freshdesk we can offer multiple communication options to our customers to solve and meet their requirements.
I also like that it is an omni-channel platform which makes it easier to focus on the requirements.
I also love the cost of the service and it is really affordable, especially if you are starting your business because although you can be sure that it is a quality tool, its price is really affordable.
What do you dislike about the product?
Freshdesk is an amazing platform, however it has a couple of details that I don't like.
The first one is that the name configuration is a problem, you have to be very careful because sometimes the name of the previous customer remains and the email is sent with the wrong name and that is very annoying for some customers.
The second detail is that sometimes when the demand from clients is very high, the service slows down and for us as providers this reduces our credibility.
The first one is that the name configuration is a problem, you have to be very careful because sometimes the name of the previous customer remains and the email is sent with the wrong name and that is very annoying for some customers.
The second detail is that sometimes when the demand from clients is very high, the service slows down and for us as providers this reduces our credibility.
What problems is the product solving and how is that benefiting you?
For me their help has been invaluable, because thanks to the platform I have been able to connect with my client almost automatically and that has made my reputation as a good supplier grow.
Recommendations to others considering the product:
Honestly, it is the cheapest service you will find online and once you become familiar with the details of the platform everything is a piece of cake. I recommend it 100%.
Freshdesk Review
What do you like best about the product?
Easy to use interface with interactive features
What do you dislike about the product?
Not enough options to control items within each ticket
What problems is the product solving and how is that benefiting you?
We are solving software related problems; the biggest benefit is it integrates well with Jira
Great tool to manage your customer support
What do you like best about the product?
The ease of creating automations saves us a lot of time and helps us maintain a high quality of management
What do you dislike about the product?
For some time we have been trying to generate reports that allow us to measure performance by agents, they have many reports but, at least in our current plan, none to measure the volume and quality of care comparing by agent
What problems is the product solving and how is that benefiting you?
We are an insurance broker and thanks to fresdesk we can manage our clients' requests and manage them with each insurer in a fast and efficient way.
Recommendations to others considering the product:
To use it!
FD is very interactive and fast pace environment for delivery schedule/reschedule matter.
What do you like best about the product?
The status change, required time to resolve a ticket, adding internal notes and easy to follow up.
What do you dislike about the product?
Cannot trace to see whether the email/ticket has been sent or bounced back.
What problems is the product solving and how is that benefiting you?
Schedule/Reschedule delivery, reply to customer inquiries, resolve intern departmental matters
Amazing Helpdesk Platform
What do you like best about the product?
We've been using Freshdesk for over 8 years, and honestly, it just works. From the free tier to the paid plans Garden etc. Depending on what you require in terms of reporting and analytics, you choose your plan accordingly but real a class product with good support.
What do you dislike about the product?
In the past, it was missing lots of cross-app integration, but they closed that gap slowly. Also there arent fast ways to delete spam mail or mail flood in the helpdesk
What problems is the product solving and how is that benefiting you?
Ticket logging and escalation. Ticket priority and SLA's. Custom FAQs for repeat ticket types. This has simplified the IT ticket logging process and helped uses resolve some of their own issues.
The company that took India's SaaS success to worldmap.
What do you like best about the product?
Easy to use and reliable. It becomes very easy to serve customers
What do you dislike about the product?
Integrations. At times some integrations or automation not work
What problems is the product solving and how is that benefiting you?
Helping customers serve faster and in proper way
Freshdesk Review
What do you like best about the product?
The ticketing and user accessibility/viewability of each project request elements are the best features of this product. It allows you to track the order of each request as they come through quickly and efficiently, both on the agent and requester-side. Their pricing is highly competitive as well!
What do you dislike about the product?
This platform has A LOT of features, and it is also a platform where you learn new things about it all the time, which, to be clear, is not a bad thing, but can be almost daunting at times.
What problems is the product solving and how is that benefiting you?
Internal CRM-based project request processing and tracking (we have a lot of internal requests come through for this) and it allows us to efficiently manage these in the most productive way possible.
Recommendations to others considering the product:
This is an extremely helpful product to have for any organization that has a lot of project requests come through. It is very competitively priced, too!
its a good website to use
What do you like best about the product?
it's an easy website to use , easy to navigate inside the website, fast respond,
What do you dislike about the product?
voice in the website some time disappear, sometimes the chat didn't appear on the web site, some lag happened while using the website,put me away while I use it
What problems is the product solving and how is that benefiting you?
its improved my skills and tried to help me to improve my skills
Recommendations to others considering the product:
yes
Great tool to support customer reqeustes
What do you like best about the product?
1. Simple interface
2. Swift response
3. Excellent analytics
4. Direct URL to specific issue
2. Swift response
3. Excellent analytics
4. Direct URL to specific issue
What do you dislike about the product?
No multicolumn support for additional fields
What problems is the product solving and how is that benefiting you?
I am solving and reviewing technical and business requests from my customers.
showing 1,091 - 1,100