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Ticket Help Desk - Fresh Services
What do you like best about the product?
What is the Fresh Services: Streamline your IT service and manage internal requests from your employees.
With Freshdesk, we can use on:
Web based
Mobile devices: Android and IOS
And this application for Small business, Mid-size and Enterprise
With Freshdesk, we can use on:
Web based
Mobile devices: Android and IOS
And this application for Small business, Mid-size and Enterprise
What do you dislike about the product?
Cost too high per account.
Can not work on workflows
Can not work on workflows
What problems is the product solving and how is that benefiting you?
Ticket helpdesk and return of invest(ROI)
Recommendations to others considering the product:
You can consider Fresh Desk for:
- Cloud base.
- Freshdesk - (Customer Service).
- FreshService - (IT service management)
- FreshSales - (CRM).
- FreshTeam - (HR - Recruitment)
- Freshchat – Live Chat
- Freshcaller – Call Center
- FreshMarketer – Analyze Website Visitor Behavior
- Cloud base.
- Freshdesk - (Customer Service).
- FreshService - (IT service management)
- FreshSales - (CRM).
- FreshTeam - (HR - Recruitment)
- Freshchat – Live Chat
- Freshcaller – Call Center
- FreshMarketer – Analyze Website Visitor Behavior
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Facilitates the management of customer service.
What do you like best about the product?
It is a very complete and integral platform that offers a diverse functionality, of which we can highlight: Alerts and escalation of problems, real-time chat, multi-channel communication, automated routing, management of SLA (Service Level Agreement), management of the knowledge base, tracking of tickets and problems and supervision or monitoring of networks. It also allows you to manage all conversations with your customers in one place, regardless of the source, whether email, telephone or social networks, so you can offer personal and fast assistance. On the other hand it is very easy to use so its learning curve is minimal, and in certain aspects or functions can be customized.
What do you dislike about the product?
It possesses some limitations for the generation of reports since in our case we realize monthly report on the management of cases or ticket, in general, processed cases. or open and we had to make the reports in templates already pre-established in the system, so we consider it limiting because each company, business should have the option of being able to process or systematize the information collected in the ways it likes and is more adaptable to meet their needs.
What problems is the product solving and how is that benefiting you?
It has helped us greatly to improve our customer service, with this digital alternative we allow customers to
generate your ticket and we as a company process them faster and in a more organized way as it is very easy to 'assign' emails to the right department and the right person within that department for early response and case resolution. On the other hand it allowed us to build a user community with an integrated user forum and links to their social network accounts, further strengthening the communication channels. Additionally we also handle the mobile application that is easy to use and the chat function, for all these benefits that has helped us to improve our weaknesses Freshdesk is now considered a vital tool within our development process, its implementation and integration to other complementary programs has been the best decision we as a team made.
generate your ticket and we as a company process them faster and in a more organized way as it is very easy to 'assign' emails to the right department and the right person within that department for early response and case resolution. On the other hand it allowed us to build a user community with an integrated user forum and links to their social network accounts, further strengthening the communication channels. Additionally we also handle the mobile application that is easy to use and the chat function, for all these benefits that has helped us to improve our weaknesses Freshdesk is now considered a vital tool within our development process, its implementation and integration to other complementary programs has been the best decision we as a team made.
Easy to use Cloud based Helpdesk
What do you like best about the product?
mobile app
free option
scaled payable options
free option
scaled payable options
What do you dislike about the product?
the mobile app doesn't always update right away
What problems is the product solving and how is that benefiting you?
Using Freskdesk to support end-users and make it easy to manage
Freshdesk review
What do you like best about the product?
Such a clean looking, easy to use product. Especially for helpdesk purposes!
What do you dislike about the product?
Sometimes not as fully integrative with other systems as it can be
What problems is the product solving and how is that benefiting you?
Employee knowledge base site and some helpdesk
Brilliant service and nice systeem
What do you like best about the product?
I like that that you are listening to each client's individual needs and make the solution fit each customer as good as you have the possibility to.
What do you dislike about the product?
That it is not possible to make a special case where you can customize your package. We would really have liked the customized portal in our package, but do not need the other features that comes with.
What problems is the product solving and how is that benefiting you?
We would be solving our cross-country support flow, enabling users in china to benefit from our extended support channel.
IT ticketing
What do you like best about the product?
The easy to use functions and drop downs help escalate problems quickly.
What do you dislike about the product?
Nothing at this time is troublesome to me.
What problems is the product solving and how is that benefiting you?
IT issues on a university campus.
Great customer interactions management tool
What do you like best about the product?
It puts all your customer support interactions in one place, so communication is seamless, personal, and efficient–which means more productive agents and satisfied customers. Freshdesk has Game Mechanics and this is great.
What do you dislike about the product?
The product is more expensive than the competition. It is also lacking some key integrations that I would like to see implemented.
What problems is the product solving and how is that benefiting you?
Just managing customer requests
It works well for tech support reps.
What do you like best about the product?
You can easily create tickets and close them without having to select a lot of different options.
What do you dislike about the product?
There wasn't anything that I disliked about this system.
What problems is the product solving and how is that benefiting you?
Technical support issues. Its user friendly.
Recommendations to others considering the product:
Best option if you want a user friendly system.
Awesome Product
What do you like best about the product?
User Interface and ease to use. Even a business handler can understand and use it properly
What do you dislike about the product?
Everything is fine, just integration could be improved . I would wait for more freshwork products
What problems is the product solving and how is that benefiting you?
Ticket management and Booking
A very useful tool
What do you like best about the product?
It makes our work more efficient. I like Freshdesk system because it is intuitive and easy to configure. It provides many customization features for tickets, which makes it easier to segment tickets by categories or priority levels. The built-in integrations are really useful since you can link to email platforms (such as Gmail and Office 365) easily.
The knowledge base it provides is complete and easy to understand. I must also emphasize its customer support, it is receptive and friendly.
The knowledge base it provides is complete and easy to understand. I must also emphasize its customer support, it is receptive and friendly.
What do you dislike about the product?
Freshdesk has not produced significant flaws, but sometimes works slowly.
What problems is the product solving and how is that benefiting you?
Streamlines customer service. We respond quickly to customer issues and gain more confidence on their part. It provides a friendly and interactive environment for communication between operators.
Notifications are great for report us the latest news of what happens in the helpdesk.
Notifications are great for report us the latest news of what happens in the helpdesk.
Recommendations to others considering the product:
I could recommend Freshdesk to small businesses. Its price is affordable, it meets the needs of its customers and has a strong knowledge base.
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