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Do you want a good application? This is the application for you!
What do you like best about the product?
Some time ago I was looking for a program that would make it easier for me to create help tickets, add the cited ones and track the same tickets. Which I could get through Freshdesk, which has caught my attention and that's why I decided to buy it.
I was also able to get a reference to the ticket timer you have involved; so it made it easier for me to understand my billing system by capturing information and the coolest thing that everything was going in good time. Bearing this in mind, I was also able to build a community of clients, without any limit, where I almost played with this tool.
I was also able to get a reference to the ticket timer you have involved; so it made it easier for me to understand my billing system by capturing information and the coolest thing that everything was going in good time. Bearing this in mind, I was also able to build a community of clients, without any limit, where I almost played with this tool.
What do you dislike about the product?
The problem with the program, is in the sound section towards the entrance tickets or any notification that arrived. More than anything because I wanted to configure different sounds to the requirements of my clients. With this I took the task of communicating immediately with the Freshdesk customer service line and I respond grotesquely and that it is not possible to configure the alert in any browser for your application and also be nature to this option in new updates.
Bearing this in mind, I saw it in bad taste, by the fact of having other useful resources, have such a treaty with their customers.
Bearing this in mind, I saw it in bad taste, by the fact of having other useful resources, have such a treaty with their customers.
What problems is the product solving and how is that benefiting you?
Through this program I had the similarity of being able to overcome all those problems in which I was overwhelmed against my clients, who commonly complained to me of not having the consideration regarding the cited that they left me, for the fact of not characterizing themselves.
With this I was also able to extend my clients section and make a bigger list regarding the support they needed, bearing in mind that they covered my work schedule. This experience has been quite crucial for what is my work team, so we recommend to all forecast the same to all those who want to undertake tools of good use.
With this I was also able to extend my clients section and make a bigger list regarding the support they needed, bearing in mind that they covered my work schedule. This experience has been quite crucial for what is my work team, so we recommend to all forecast the same to all those who want to undertake tools of good use.
Recommendations to others considering the product:
learn
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This is an application!
What do you like best about the product?
This program has the similarity of being able to categorize each complement that you want to use and also to be able to make a pursuit to the labored work; for which it calls to me enough the attention and it is for that reason that I have acquired it.
Not only have I already lived this experience, but I had also seen multiple tips on the same program. This has the unique benefit that, in each version update, you wouldn't have to pay for it, but it automatically registers and updates you.
The other thing I like most about the program is that after the last version I can see more accurately the recent tickets of an added contact.
Not only have I already lived this experience, but I had also seen multiple tips on the same program. This has the unique benefit that, in each version update, you wouldn't have to pay for it, but it automatically registers and updates you.
The other thing I like most about the program is that after the last version I can see more accurately the recent tickets of an added contact.
What do you dislike about the product?
Unfortunately as it has benefits, it has against and is that among it encompasses the part that the features of the previous update was not completely unified to the new one, a case that seemed bad to me for not providing the new tools.
As for the labels of the program has the similarity of adjusting a straight side, but in a moment manages to mix in a section only the lines. So it's pretty bad for me, to be dealing with the part of creating each time comments to solve the requests of my contacts.
As for the labels of the program has the similarity of adjusting a straight side, but in a moment manages to mix in a section only the lines. So it's pretty bad for me, to be dealing with the part of creating each time comments to solve the requests of my contacts.
What problems is the product solving and how is that benefiting you?
Thanks to this program I was able to open myself more to the scope of the support towards my contacts and clients that I had registered in my blog of notes. I was also able to get full advice from the team, after having a customer service section 24 hours a day.
Its functionality is handled in every sense towards the positive side, by the fact of having tools that make personal work not a problem, but something else that we can do every day. All its operation is understandable within a short time of use. We definitely recommend this product.
Its functionality is handled in every sense towards the positive side, by the fact of having tools that make personal work not a problem, but something else that we can do every day. All its operation is understandable within a short time of use. We definitely recommend this product.
Recommendations to others considering the product:
a very good application, seriously recommended!
Freshdesk
What do you like best about the product?
I like the ease of use and being able to solve any customer support issues that arise.
What do you dislike about the product?
It can be challenging at times to find and organize previous tickets.
What problems is the product solving and how is that benefiting you?
We solve customer support issues and questions that come up.
Recommendations to others considering the product:
This is a great tool and platform to connect with and solve issues that customers may have.
Great ticket system
What do you like best about the product?
The ticket system is undoubtedly the best feature of Freshdesk. You can label the tickets according to their level of urgency, which is beneficial to the support team and they can focus on reviewing customer requirements and provide the best customized solution to your issues, doubts and concerns.
What do you dislike about the product?
Freshdesk works efficiently. I have not found faults that should be corrected.
What problems is the product solving and how is that benefiting you?
It offers an interactive and productive environment for agents. Shortens the response time to the client. The ticket system optimizes the management of customer support members.
Recommendations to others considering the product:
Freshdesk fits into customer support environments for companies of any size. It is scalable and easy to use.
A lot of features to use.
What do you like best about the product?
Freshdesk has a ticket management system that can be configured for its unique operating processes. As on other platforms, this feature allows users to monitor the number of service requests. Or consult what they need to manage and make sure they don't overlook anything.
What distinguishes this software is that it is completely scalable and configurable. This way, they can tag, queue and route tickets according to their workflow. In addition, their ticketing system offers integrated collaboration tools. Like agent collision detection to avoid duplicate responses to a single ticket.
What distinguishes this software is that it is completely scalable and configurable. This way, they can tag, queue and route tickets according to their workflow. In addition, their ticketing system offers integrated collaboration tools. Like agent collision detection to avoid duplicate responses to a single ticket.
What do you dislike about the product?
To speak negatively seems impossible to me. Well, Freshdesk has a lot of benefits that we have to take advantage of. But not everything is always totally good. We can say that Freshdesk's application capacity is sometimes a little limited.
You can't launch consumer surveys from the application and there's no live chat support inside the application either.
On the other hand, there are alternative applications that are also limited. I mean, it doesn't support advanced features like customer segmentation. So we can say that this defect is general.
However, the Freshdeak platform may not be able to fulfill all your wishes at once. And that's something you need to take into account.
You can't launch consumer surveys from the application and there's no live chat support inside the application either.
On the other hand, there are alternative applications that are also limited. I mean, it doesn't support advanced features like customer segmentation. So we can say that this defect is general.
However, the Freshdeak platform may not be able to fulfill all your wishes at once. And that's something you need to take into account.
What problems is the product solving and how is that benefiting you?
Lo inteligente sería hacer una lista de los diversos elementos esenciales que deben tenerse en cuenta, como las características principales, el presupuesto, los niveles de habilidad de los miembros del personal, el tamaño de la empresa, etc.
Luego, debe hacer su trabajo minuciosamente. Lea algunos comentarios de Freshdesk y mire en detalle cada una de las otras soluciones en su lista restringida.
Una investigación tan exhaustiva puede garantizar que rechace las plataformas mal ajustadas. Y seleccione la aplicación que presenta todos los elementos que necesita para el éxito de su negocio.
Luego, debe hacer su trabajo minuciosamente. Lea algunos comentarios de Freshdesk y mire en detalle cada una de las otras soluciones en su lista restringida.
Una investigación tan exhaustiva puede garantizar que rechace las plataformas mal ajustadas. Y seleccione la aplicación que presenta todos los elementos que necesita para el éxito de su negocio.
Recommendations to others considering the product:
Take a couple minutes to see what you need and if it Freshdesk has everything, give it a chance.
Tickets? best way to deal with them.
What do you like best about the product?
Freshdesk offers multiple support channels, such as telephone and email, as well as social networks, chats and forums. With this, you can manage all queries in a single panel. Even queue them according to your urgency, service level agreements or other metrics of your choice.
In addition to that, Freshdesk also has the ability to support self-service options such as knowledge bases. And forums so customers can help themselves with the information they need.
In addition to that, Freshdesk also has the ability to support self-service options such as knowledge bases. And forums so customers can help themselves with the information they need.
What do you dislike about the product?
I don't think I find a feature so negative as to recommend not using this great explanation. Can it present any difficulties? Yes, but with a little guidance we can solve them.
If you are new to these issues it may seem frustrating to have so many options at hand and we know how to use them. So be patient and you'll get what you want.
If you are new to these issues it may seem frustrating to have so many options at hand and we know how to use them. So be patient and you'll get what you want.
What problems is the product solving and how is that benefiting you?
The Supervisor and the Observer, which are time and event based triggers, respectively. They can be used to configure rules to send notifications automatically and manage ticket escalation and tracking.
Agents can create pre-formatted answer templates for common questions such as canned answers and reuse them with a single click.
These automated messages can be customized using placeholders and unique ticket information. Ensuring the high quality of support that all customers expect today.
Agents can create pre-formatted answer templates for common questions such as canned answers and reuse them with a single click.
These automated messages can be customized using placeholders and unique ticket information. Ensuring the high quality of support that all customers expect today.
Recommendations to others considering the product:
Put time and effort on it. You won't regret it.
Just the best customer support and helpdesk solution!
What do you like best about the product?
One of my favorite things about Freshdesk is that it comes with support for 26 different ready-to-use languages. It allows each agent to customize their languages individually. Agents can also schedule work hours according to their local schedules.
By setting several working hours for each team, shift or location. Similarly, different SLA policies can be set for each product, department or company. Supported helpdesk, with automatically escalating emails to track violations.
Companies can choose to configure the support portal. To adapt to your brand by adding logos, adding colors, and even rewriting HTML on pages.
By setting several working hours for each team, shift or location. Similarly, different SLA policies can be set for each product, department or company. Supported helpdesk, with automatically escalating emails to track violations.
Companies can choose to configure the support portal. To adapt to your brand by adding logos, adding colors, and even rewriting HTML on pages.
What do you dislike about the product?
Disadvantages with respect to this application are few. However I can mention that one of them that I don't like about Freshdesk is that it is not so basic. It takes a little work and technical expertise.
Why does this happen? This happens when API calls are made to automatically pull and send information in and out of Freshdesk. But it's not all bad. The good news is that they have the API to allow this.
In this regard, there were some occasions where I had some problems getting the automatic allocation of tickets. For what? To go to the right place with the dispatcher. We found that the order of the rules makes a big difference.
Another of the most difficult things I can say is that it takes a little getting used to the interface. Once you understand the processes of opening and resolving tickets, it becomes easier.
Why does this happen? This happens when API calls are made to automatically pull and send information in and out of Freshdesk. But it's not all bad. The good news is that they have the API to allow this.
In this regard, there were some occasions where I had some problems getting the automatic allocation of tickets. For what? To go to the right place with the dispatcher. We found that the order of the rules makes a big difference.
Another of the most difficult things I can say is that it takes a little getting used to the interface. Once you understand the processes of opening and resolving tickets, it becomes easier.
What problems is the product solving and how is that benefiting you?
With email and most older systems, agents spend an excessive amount of time. They dedicate themselves to sorting, prioritizing and assigning problems/tickets to the right people.
Another productivity loss is when customers write with simple queries or multiple customers report the same problem. And agents have to write the same answer repeatedly.
Freshdesk comes with a number of automations to reduce the time, workload of agents and increase productivity. Dispatch'r runs on each new ticket and automatically sorts, prioritizes and assigns the ticket to the correct equipment.
Another productivity loss is when customers write with simple queries or multiple customers report the same problem. And agents have to write the same answer repeatedly.
Freshdesk comes with a number of automations to reduce the time, workload of agents and increase productivity. Dispatch'r runs on each new ticket and automatically sorts, prioritizes and assigns the ticket to the correct equipment.
Recommendations to others considering the product:
With all mentioned before, I have nothing more to say. It's easy, useful and organized,
A lot of features, 100% useful.
What do you like best about the product?
Freshdesk makes it easy to scale support across multiple products, languages and time zones. With multi-product support, all customer support queries can flow to the same support service. And be categorized and assigned to specific agents or teams with ease.
Each product can have specific assignment rules, different email notifications, customized service level agreements, etc. Associates, in addition to having its own support portal with a dedicated knowledge base and a community forum.
Each product can have specific assignment rules, different email notifications, customized service level agreements, etc. Associates, in addition to having its own support portal with a dedicated knowledge base and a community forum.
What do you dislike about the product?
This is a rather difficult question to answer, as Freshdesk has many benefits that we must take advantage of. However, not everything is one hundred percent good. We can say that Freshdesk's application capacity may seem limited to you.
What does this mean? You can't launch consumer surveys from the application and there's no live chat support inside the application either.
On the other hand, Analytics is also limited. I mean it doesn't support advanced features like customer segmentation. In this way, seeing ourselves in this situation can be quite annoying.
The Freshdesk platform may not be able to fulfill all your wishes at once. And that's something you need to take into account.
What does this mean? You can't launch consumer surveys from the application and there's no live chat support inside the application either.
On the other hand, Analytics is also limited. I mean it doesn't support advanced features like customer segmentation. In this way, seeing ourselves in this situation can be quite annoying.
The Freshdesk platform may not be able to fulfill all your wishes at once. And that's something you need to take into account.
What problems is the product solving and how is that benefiting you?
In case an agent needs the opinion of a third party, such as an external supplier on a problem. You can forward the ticket to the provider directly from the helpdesk.
All responses from the external provider will be included as private notes in the ticket thread. In the case of telephone calls, Freshdesk gives agents the option to forward the call.
For chat queries, agents can route chats to the desired agent. Even consult with experts simultaneously in a private agent to agent chat. This is most often used in situations where a specific person or team specializes in solving a particular problem.
All responses from the external provider will be included as private notes in the ticket thread. In the case of telephone calls, Freshdesk gives agents the option to forward the call.
For chat queries, agents can route chats to the desired agent. Even consult with experts simultaneously in a private agent to agent chat. This is most often used in situations where a specific person or team specializes in solving a particular problem.
Recommendations to others considering the product:
You will be amaze with all the tools it has to offer! Give it a try!
what are you waiting for?
What do you like best about the product?
One of the things I like most about freshdesk is this. The integration of Freshdesk's social networks is also first class. With support for Facebook pages, a synchronized Facebook support center.
Broadcasts to monitor what the world talks about a company and a social tab that works on the mobile. Freshdesk's support desk compares well with its competitors for companies that want to deal with a young customer base.
It is worth trying this new method that is breaking with old traditions. Technology Makes Its Own Again
Broadcasts to monitor what the world talks about a company and a social tab that works on the mobile. Freshdesk's support desk compares well with its competitors for companies that want to deal with a young customer base.
It is worth trying this new method that is breaking with old traditions. Technology Makes Its Own Again
What do you dislike about the product?
Freshdesk still needs to support more social media platforms such as LinkedIn and others as they have become an important means to generate potential customers for the business.
Although Freshdesk is primarily a ticketing solution, I would love to see them incorporate other features. As a social network management solution like tracking what is said about the business and responding to all channels from Freshdesk. This will help avoid the need to buy two solutions for any customer-centric organization.
Although Freshdesk is primarily a ticketing solution, I would love to see them incorporate other features. As a social network management solution like tracking what is said about the business and responding to all channels from Freshdesk. This will help avoid the need to buy two solutions for any customer-centric organization.
What problems is the product solving and how is that benefiting you?
Freshdesk has helped me as it is designed for easy configuration to speed up user adoption. In addition, you can configure your service level agreements (SLA) to define ticket priorities and resolution time.
Tickets can be sorted according to your SLA policy, which helps you save time and manage customer expectations. You can see the most urgent problems and the allocated response time.
SLA customization is a big help if you have multiple products. You can set operating hours for different priority levels. This lets your customers know when to expect a response.
You can also customize the support portal with your logo and brand colors.
Tickets can be sorted according to your SLA policy, which helps you save time and manage customer expectations. You can see the most urgent problems and the allocated response time.
SLA customization is a big help if you have multiple products. You can set operating hours for different priority levels. This lets your customers know when to expect a response.
You can also customize the support portal with your logo and brand colors.
Recommendations to others considering the product:
willingness to learn
very very very nice app :D
What do you like best about the product?
"Freshdesk" focuses on making sure it offers a comprehensive set of functions for each channel. In which a customer service team wants to interact with users.
"Freshdesk" offers excellent support for traditional channels such as email and telephone.
As well as modern channels such as chat, forums and social networks. With a ticket support service that is tightly integrated with all these channels.
Each "Freshdesk" account can have several associated custom mailboxes. This allows the support team to manage all their support emails in one place.
"Freshdesk" offers excellent support for traditional channels such as email and telephone.
As well as modern channels such as chat, forums and social networks. With a ticket support service that is tightly integrated with all these channels.
Each "Freshdesk" account can have several associated custom mailboxes. This allows the support team to manage all their support emails in one place.
What do you dislike about the product?
It takes a little work and technical expertise to make API calls to automatically extract and send information in and out of Freshdesk. The good news is that they have the API to enable this.
There were times when we had trouble getting the automatic allocation of tickets to go to the right place with the dispatcher. We found that the order of the rules makes a big difference.
It takes a bit of getting used to the interface. Once you understand the processes of opening and resolving tickets, it becomes easier.
There were times when we had trouble getting the automatic allocation of tickets to go to the right place with the dispatcher. We found that the order of the rules makes a big difference.
It takes a bit of getting used to the interface. Once you understand the processes of opening and resolving tickets, it becomes easier.
What problems is the product solving and how is that benefiting you?
You can automate tasks to increase the productivity of your support team. The software downloads repetitive tasks. In many cases, frequently asked questions can be answered with a canned answer.
Dispatch'r automatically prioritizes and assigns tickets to allow the administrator to focus on performance tracking. Using this, you can route tickets according to the different skills of your agents.
As well as notifying them about their tasks. There is also a "Supervisor" function that audits unresolved tickets or overdue tasks so you can follow them up as soon as possible.
Dispatch'r automatically prioritizes and assigns tickets to allow the administrator to focus on performance tracking. Using this, you can route tickets according to the different skills of your agents.
As well as notifying them about their tasks. There is also a "Supervisor" function that audits unresolved tickets or overdue tasks so you can follow them up as soon as possible.
Recommendations to others considering the product:
this is a nice app to use
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