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Freshdesk has made Life Easy
What do you like best about the product?
Freshdesk has helped us tremendously with customer service. All Email services are streamlined now. Saved us a lot of time & customer satisfaction is on a whole new level. I don't remember having a ticket opened for more than a day. It is super fast & cheap. Ease of use is such that even a layman can use it. They keep adding new features from time to time.
What do you dislike about the product?
Not any complaint, but we can do with better statistics & analysis. But overall the existing system is also capable enough to handle our needs
What problems is the product solving and how is that benefiting you?
It has essentially revamped the whole ticketing platform. Emails are much more easily handled than earlier. Apps allow us to expand some functionality & customize features as per need. Ease of use is a major plus because it saves time during actual use. Multi language feature is also helpful from time to time. Biggest plus is they are updating and adding new features from time to time meaning they don't ever get complacent & understand our need.
Recommendations to others considering the product:
Don't think about it just go for it. We had our doubts in the beginning too but the ease of use has really changed our mind. I'd recommend it to everyone.
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The best tool for a help desk team.
What do you like best about the product?
Freshdesk is a fantastic tool to perform all kinds of support services and troubleshooting, in a help desk team, the quick solution of tickets by this means, thanks to the characteristics that this system has, make it ideal for any service, in the main window I can see all kinds of reports that keep me aware of all the cases, that I have in progress and I have to resolve, which helps me a lot and saves me time, looking for services, that probably in another application I can forget, I can also be in contact with my work group on this panel, where we can work together and effectively, the creation of new contacts, for the solution of services, is created in moments, with which I can include new clients in the databases with a couple of clicks, this tool has many positive characteristics, which make our work a little easier.
What do you dislike about the product?
The reports that are created in Freshdesk cannot be customized as one would like, in my case I would like to obtain another type of data, for example a detailed report, of the response times of some of our advisors at a certain time, and in special circumstances, but with freshdesk, I can only get reports, already prepared by the application, which does not allow me to customize them in my own way, with the details I really need, and at the end of the month, I must make reports, in other applications, with other information.
What problems is the product solving and how is that benefiting you?
this tool we can provide fast, personalized and effective customer service, giving all kinds of services through this system, the different features of this application, allow us to offer a complete service to our clients, from the same application, with which our support center can be in contact with the different working groups of this sector, and thus give a more timely solution.
Ticket system To give better support
What do you like best about the product?
The mobile application very useful, they made a change in the user interface that allows a better use and makes it more productive and attractive for users, admeas works in real time.
You can choose the options with which you communicate with your customers to always stay up to date and communicated, you can also generate reports automatically.
You can choose the options with which you communicate with your customers to always stay up to date and communicated, you can also generate reports automatically.
What do you dislike about the product?
Previously their reports and analysis were not very good, but little by little the company has improved to be able to have the information they need and make the work more efficient.
What problems is the product solving and how is that benefiting you?
Work with a client who had this web application and we provide support services to our many clients they can create their tickets from the self-service portal or they can create it also by calling and reporting their case. This benefits the company a lot for the time of attention and good service that is provided.
Thank God, with the tool we have not presented technical difficulties.
Thank God, with the tool we have not presented technical difficulties.
Recommendations to others considering the product:
I think they are on the right track, since by making the tool work in real time, more tickets and solutions are managed. It generates quality reports, in order to validate the performance of your technical collaborators.
It has a base of knowledge which is very useful since it stores information of cases that you could have solved previously and will help you to give solutions much faster.
It has a base of knowledge which is very useful since it stores information of cases that you could have solved previously and will help you to give solutions much faster.
Freshdesk - A very good free helpdesk tool
What do you like best about the product?
It is free, Which is the best thing about the software. Now that the software has moved towards Mint, it looks a bit more good and beautiful.
What do you dislike about the product?
The UI/UX is a bit tedious in terms of understanding. Needs to be more easy.
What problems is the product solving and how is that benefiting you?
We share all our IT tickets via this and new IT developments are tracked using this.
Recommendations to others considering the product:
It is a very good HelpDesk tool wherein we will be able to trace and track all the IT raised tickets. We love it a lot! You can consider using freshdesk if you are an IT company and need time to time tracking of tickets raised.
Freshdesk improves customer service
What do you like best about the product?
Freshdesk is a very useful helpdesk software for our customer service team. The visual interface is friendly and modern, intuitive and easy to navigate. The software allows us to manage queries that come from various channels such as social networks, live chat, email, calls- easily, and makes them tickets. The reporting function is valuable because metrics are critical to evaluate the performance of our team of agents and help us identify problems quickly.
What do you dislike about the product?
We are satisfied with the software's performance.
What problems is the product solving and how is that benefiting you?
It manages customer inquiries, as a result, has increased the rate of resolution of cases and has reduced the waiting time. The automation of the tickets helps our agents to focus on reviewing the queries according to the assigned priority. Undoubtedly, the use of Freshdesk has significantly improved the quality of our customer service.
Recommendations to others considering the product:
It meets the needs of companies of all industries.
Very complete application, although not very intuitive
What do you like best about the product?
The general handling of the tickets is good, and has many features. It allows to integrate with other applications and automate the work with our own application. It works very well with the rest of the products in the Fresh suite
What do you dislike about the product?
The fact that it has many features makes it a bit difficult to use. its user interface is not the most modern and it is not very intuitive, so an initial learning is required. The filters that are used to visualize the tickets can be improved.
What problems is the product solving and how is that benefiting you?
Freshdesk has allowed us, after an initial learning stage, to work well and quickly to solve the tickets. It has good tools for integrations to automate many of the processes.
Great support tool
What do you like best about the product?
If you are looking for a tool with good configuration for all your support tasks at a reasonable price, Freshdesk is the answer. It has the chat option that will let you connect with the staff across the organization. You can track the status of the incidents and put comments regarding the issues.
What do you dislike about the product?
There are no reports or tables to see the trend of all the support activities ( atleast I don't see it in the version our company has)
What problems is the product solving and how is that benefiting you?
Able to resolve the tickets in our company with minimum hassle and the management can track it without having to go to the individual.
Extremely helpful online ticketing system
What do you like best about the product?
Freshdesk is a cloud based helpdesk system, which allows users to resolve all day-to-day queries by generating tickets. This ticketing system works well internally and externally. Being a part of the IT Team, we receive approximately 20-30 tickets per day from our employees/Clients and other companies for assistance regarding pay, employment verification, employment letters, leaves etc.
What do you dislike about the product?
As per our existing needs, I do not see any cons. I am sure it offers more flexibility at higher prices but so far, it works well for us.
What problems is the product solving and how is that benefiting you?
IT Ticketing System
Why Freshdesk is the best help desk?
What do you like best about the product?
Freshdesk is really easy to use. Easy to setup. Have automatic ticket dispatch and you can create tailor workflows to your needs. And the best: offers rich features at a fraction of the cost of it’s competitors.
And for startups or small business they have a free starter plan with an unlimited number of agents for free.
And for startups or small business they have a free starter plan with an unlimited number of agents for free.
What do you dislike about the product?
I think they can improve the way to avoid create a ticket with the knowledge base. Also we expect to have a more intelligent chat bot to attend our customers
What problems is the product solving and how is that benefiting you?
Have a single platform to support our customers by email, phone, chat or social media. And also we have a easy way to open a ticket. They do not need to login to our portal, they just need to send us an email with the problem and the ticket is created automatically.
Recommendations to others considering the product:
Now you need to respond to your customers faster than ever. Now it’s possible to handle requests for help from email, phone, chat and social media with Freshdesk. This is a important differentiator.
Way better than using gmail folders...
What do you like best about the product?
My favorite part about using Freshdesk for support is how organized my team is able to be. Among different websites or features, we can assign and organize tickets based on category and priority. It really goes a long way when needing to pair things down and tackle on ticket at a time.
What do you dislike about the product?
I don’t like that when I close a ticket it is hard to get back to. I would really appreciate a “recently closed” category because sometimes I come across similar tickets that don’t need a canned response made, but it would have been great to jump right back to that closed ticket to copy the text.
What problems is the product solving and how is that benefiting you?
Freshdesk allows my team to securely and effectively respond to user inquiries while staying organized and providing the most help to the user and to our workload.
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