Freshdesk Omni
Freshworks Inc.Reviews from AWS customer
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User friendly and excellent features were to simplfy our routine work.
What do you like best about the product?
Freshdesk is a highly effective and user-friendly customer support platform designed to enhance customer service and streamline operations. Features like ticket routing, SLA management, and canned responses help automate repetitive task, saving time and boosts productivity. It empowers businesses to deliver top-notch customer support while improving efficiency and team collaborations and focus on building customer relationships.
What do you dislike about the product?
The initial setup will be very smooth and after that some time the Freshdesk support will delay in helping us if there is any need or unknown about the product. The higher enterprise prices are little high.
What problems is the product solving and how is that benefiting you?
Yes, I agree with freshdesk were saving the work time and there are end number automation that can be integrated with with other third-party tools as well. That gives a professional response to the customers and it's impressing the brand reputations as well.
Super creative, fast platform.
What do you like best about the product?
I like the assignment of tickets and the creation of routes.
What do you dislike about the product?
So far, I have no problem with the platform.
What problems is the product solving and how is that benefiting you?
There are no problems at the moment.
Freshdesk offers a "fresh" take on cutting edge customer service tools.
What do you like best about the product?
Freshdesk is very customizable, which is important for end customers.
In addition to this, for a top tier product, Freshdesk is very affordable.
In addition to this, for a top tier product, Freshdesk is very affordable.
What do you dislike about the product?
Unfortunately, due to the wide range of capabilities and services, Freskdesk can be overwhelming to begin with.
What problems is the product solving and how is that benefiting you?
Affordable, customizable and both technical and sales support are just a few benefits to Freshdesk by Freshworks.
Tradionally, CRM type products are extremely expensive, with very little support or skill. Freshdesk solves those issues.
Tradionally, CRM type products are extremely expensive, with very little support or skill. Freshdesk solves those issues.
User-friendly and easy to use
What do you like best about the product?
Freshworks is user-friendly and easy to use, with very few server issues.
What do you dislike about the product?
Currently, I do not have any negative experiences to share.
What problems is the product solving and how is that benefiting you?
Freshworks solves problems in customer support and team collaboration by providing integrated, automated tools.
It helps in enhancing efficiency, improving customer satisfaction, and streamlining business operations for better productivity.
It helps in enhancing efficiency, improving customer satisfaction, and streamlining business operations for better productivity.
Effortless Accessibility
What do you like best about the product?
The best thing I like about Freshdesk is how easy it is to access and understand. I still remember the day I started using Freshdesk—I wasn't very familiar with it, but now I'm a pro at using it.
What do you dislike about the product?
There are no major issues with Freshdesk, but sometimes it tends to lag or display errors like 'Something went wrong,' which can be quite irritating for us.
What problems is the product solving and how is that benefiting you?
Freshdesk helps us interact with customers effectively. Customers can raise tickets for their issues, which we can view in Freshdesk. We then assist them with resolutions, thereby enhancing customer satisfaction and contributing to the growth of our business.
Easy to access
What do you like best about the product?
Easy to handle the tickets and the freshdesk was desigined in simple and classy.
What do you dislike about the product?
Some times the FreshDesk will not work and there will be a issue with Freshdesk and showes the error something went wrong.
What problems is the product solving and how is that benefiting you?
Freshdesk has helped us manage the inflow using automations, execute scenarios and ticket assignments logics.
Automations in freshdesk has helpeed us reduce the agent bandhwidth by 20-25%.
reporting and analytics helped us gaining and improving the metrics.
Automations in freshdesk has helpeed us reduce the agent bandhwidth by 20-25%.
reporting and analytics helped us gaining and improving the metrics.
It is very helpful for ticket that we get help in bulk resolved and close the ticket.
What do you like best about the product?
Speed and bulk clouser, that we can resolved
What do you dislike about the product?
Nothing, all the feature are good in Fresdesk.
What problems is the product solving and how is that benefiting you?
Freshdesk is solving us to send emails to the Customers on the mobiles.
Managing your company's ticket flow with a breeze
What do you like best about the product?
Freshdesk is easee to use and get's you up and running in no time. This is handy if you are new to ticketing.
It has the necessary features we need to not just handle, but also manage and improve on our ticket handling.
Their customer support is reactive and attentive.
Their newest addition in the Analytics tool is amazing.
It has the necessary features we need to not just handle, but also manage and improve on our ticket handling.
Their customer support is reactive and attentive.
Their newest addition in the Analytics tool is amazing.
What do you dislike about the product?
Allthough I find their general user interface easee to use for simple ticket handling, once you get into administration roles it becomes more complex. The general setup of certain areas are not intuitive, and I often have to relearn certain procedures many times to get it right. It could use a restructure and overhaul to make a more unified experience.
What problems is the product solving and how is that benefiting you?
Freshdesk is streamlining how we are handling a large number of daily incoming communications from our customers related to questions about our product, requests about our product or bug reporting and issue resolution.
It helps both a small team of first line to address what they can and a large team of developers to work together to solve the complex cases.
It helps both a small team of first line to address what they can and a large team of developers to work together to solve the complex cases.
It is very good.
What do you like best about the product?
It is easy to work and very fast to handle tickets and monitor the Queue.
What do you dislike about the product?
It is slow sometimes and miss to show the tickets.
What problems is the product solving and how is that benefiting you?
It is slow and tickets assignment issues
A very effective and user friendly tool that helps an organization to track the work.
What do you like best about the product?
Its user-friendly interface, its a very easy and helpful tool. We can easily get to know where the email and chats are remaining unactioned and we can forecast easily how much time it would take to clear the work.
What do you dislike about the product?
Sometimes it takes longer time to export the data.
What problems is the product solving and how is that benefiting you?
Freshdesk is helping us to track the emails and chats where are they lying. Whether with an agent or with team leader etc. It helps us to forecast how much it would take us to close the emails and chats.
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