Freshdesk Omni
Freshworks Inc.External reviews
3,543 reviews
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Very convenient
What do you like best about the product?
I like that even with a high volume of emails , we are able to track and assign cases quickly
What do you dislike about the product?
Sometimes, when we are saving it doesn't work properly but it is rare
What problems is the product solving and how is that benefiting you?
Brings email communications from 20 differents emails into one place. Help with problem resolutions
Recommendations to others considering the product:
It is very user friendly . It helps keeping track of high volume emails and makes it easy to assign
Freshdesk Review
What do you like best about the product?
It's very easy to manage. I use it whenever I need help with a technical issue or anything schedule related. The process is very simple so it never takes up much of my time.
What do you dislike about the product?
I honestly can't say I dislike anything about Freshdesk. I use it for very specific purposes and have never had an issue.
What problems is the product solving and how is that benefiting you?
Whenever there's a technical issue, submitting a ticket via Freshdesk helps to solve that issue so I can get back to doing work and being productive.
One of the best free tech support desk
What do you like best about the product?
I like that it is free and you have a lot of features for it as a free it help desk and it is great to use
What do you dislike about the product?
Can’t really say what I don’t like it’s a great product and service and I which there was a couple of more features but for free this is a fantastic service I’m very happy with this
What problems is the product solving and how is that benefiting you?
Help desk for tech support
Software installs
3D printing que
Software installs
3D printing que
Very easy inteface
What do you like best about the product?
The UI is very nice and looks professional.
What do you dislike about the product?
It can get laggy at times and can load really slowly
What problems is the product solving and how is that benefiting you?
Freshdesk is free and allows you to keep track of all your clients at once. I solve my customer service issues with Fresh desk
A great support ticketing system
What do you like best about the product?
I like how easy it is to use and how it doesnt blast a million emails to my customers.
What do you dislike about the product?
One thing i dont like is that tickets are automatically reopened when a customer responds with thank you. It kind of interupts the flow of work and can create confusion.
What problems is the product solving and how is that benefiting you?
We are solving and addressiving desktop support with freshdesk. We have had many benefits and out workflow is a lot cleaner
Recommendations to others considering the product:
Make sure to explore all the options when setting everything up. It can be overwhelming at first.
Good Product Once You Leave The Free Tier
What do you like best about the product?
Best in class free ticket solution for a very small business that doesn't create a ton of tickets but needs basic levels of issue tracking etc.
What do you dislike about the product?
Once we started growing as a company the lack of customization that was offered in the program started to become an issues.
What problems is the product solving and how is that benefiting you?
Before getting Freshdesk our company used MSWord and note paper to keep track of issues which was not a good process at all. We realized more organization and productivity time when starting to use the Freshdesk platform.
Issues reporting tool
What do you like best about the product?
This tool is very easy and simple to raise and track issues or problems faced while doing multiple tasks.
We can close the issues very faster by using this tool.
We can close the issues very faster by using this tool.
What do you dislike about the product?
I didn't found any discrepancies while using this tool.
What problems is the product solving and how is that benefiting you?
This tool has been used in my project work to resolve issues.
Issue can be raised and tracked easily by using this tool.
I have solved so many problems or issues while using this tool.
This is a help desk tool which provide us a live chat support to all the members in the organization.
Issue can be raised and tracked easily by using this tool.
I have solved so many problems or issues while using this tool.
This is a help desk tool which provide us a live chat support to all the members in the organization.
Recommendations to others considering the product:
I would recommend to use this tool very frequently as this provides us a easiest way to resolve, raise and track issues.
Great for multi-product teams!
What do you like best about the product?
I've evaluated almost all of the primary help desk tools and Freshdesk is the only one that really has an affordable rate for multi-product teams (especially when you're handling tickets via email, which ensures that tickets are filtered accordingly to product, versus "team name" - ticket name - ticket number; instead, you see product name - ticket name - ticket number or however else you'd configure it). Freshdesk is deeply invested in having their staff ensure you succeed, so everything from price to configuration functionality to feature set is all within range. They will also go the extra mile to ensure that you get help even if some of the product scope is outside what they support (e.g. development for the layout of the product, using CSS). It's by far my favorite solution.
What do you dislike about the product?
Its team is almost exclusively abroad which can sometimes mean miscommunications or difficulty in reaching support. They do try to eliminate a lot of friction in this realm, and mostly have succeeded, but it can be at times a bottleneck to getting things to work.
What problems is the product solving and how is that benefiting you?
I have used Freshdesk in a number of capacities, but I have found Freshdesk best when I manage multiple products under a single brand name (e.g. BrandA manages ProductB, ProductC, and ProductD). Unlike Zendesk which requires a high level subscription for this type of product support and some of the smaller brands which do not even support this kind of product offering, Freshdesk does -- and does it very well. Customization is highly encouraged and you really can create a superior product offering.
Customer service rep
What do you like best about the product?
I like that it's easy to use and its helpful when assisting customers.
What do you dislike about the product?
I dont like that sometimes it goes slow or sometimes it doesnt do what you want it to do.
What problems is the product solving and how is that benefiting you?
Whenever you try to use chatbot it has issues by not creating the ticket. It's pretty helpful when you are trying to locate a contact.
very user friendly
What do you like best about the product?
It's easy to use and set up. Even as a none-tech person I was not confused by the interface and environnment. It has the functionality we need.
What do you dislike about the product?
We had to stop using it because it's expensive. Now we're using another service, but I liked Freshervice better!
What problems is the product solving and how is that benefiting you?
Ticketing system and followup mostly
Recommendations to others considering the product:
A great tool if you can afford it.
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