Freshdesk Omni
Freshworks Inc.Reviews from AWS customer
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All the features for a cheaper price
What do you like best about the product?
Feature parity with the other desk software vendor, but at a lower price point.
What do you dislike about the product?
Can't view tickets in a table view, can't intelligenly automerge tickets created from emails when email subject line is updated slightly with re: or fwd:.
What problems is the product solving and how is that benefiting you?
Tracking support issues and having a saved history.
Ex
What do you like best about the product?
Quite a good soft to use for help
Desk..
Desk..
What do you dislike about the product?
Nothing all the features Are good and easy to use
What problems is the product solving and how is that benefiting you?
Remote connections
An average popular help desk software
What do you like best about the product?
Freshdesk is a very popular help desk software. It's reliable and adecuated for many companies.
What do you dislike about the product?
The pricing is note very competitive for SME companies
What problems is the product solving and how is that benefiting you?
Freshdesk allows us to accelerate and monitor our workflows in IT.
Freshdesk has made my work experience better
What do you like best about the product?
The ease of access to the tickets and the appealing interface.
What do you dislike about the product?
The opening of the contact info page to access the email ID.
What problems is the product solving and how is that benefiting you?
Attending to the tickets has become easier compared to our previous experience with hubspot.
Recommendations to others considering the product:
Don't think about it. Go ahead.
Freshdesk is a great addition to our team
What do you like best about the product?
It's hard to pin down one feature that I like best. We find that prospective students, students, staff, and faculty all choose to communicate with us over chat when they have a problem. The chats are easily converted into tickets where we are able to keep track of issues that can be resolved quickly as well as ongoing issues. We use Google Analytics with our Freshdesk Knowledgebase and find that people all over the country have found our KB articles helpful. We are going to be implementing the new "bot" feature soon and think our users will find that incredibly useful, like being able to chat anytime day or night!
What do you dislike about the product?
If there is any one thing that I dislike it is that we do not seem to be able to mark knowledgebase articles as non searchable by search engines. We find that people from all over the country find some of our KB articles and subsequently ask us for help with products we are not able to assist them with. It would be nice to be able to keep some articles from being indexed and searchable.
What problems is the product solving and how is that benefiting you?
Some common questions are asked by students by email and with Dispatch'r rules in Freshdesk we are able to send automated responses to those students immediately.
It is one of the best software I have worked with
What do you like best about the product?
I love the way you are able to pick the calls, the way it keeps the calls record and very easy to find and manipulate.
What do you dislike about the product?
What I do not like about Fresh Desk is that it just pick phone calls. It doesn't allow you to take SMS. This is the reason why I believe the company I work with change.
What problems is the product solving and how is that benefiting you?
Since it is easy to worked with and manipulate, you'll be able to call or find that call even if it was over 6 months ago.
Recommendations to others considering the product:
Yes, I'll recommend this software.
Easiest Product when it comes to Customer service!!
What do you like best about the product?
This tool is very smooth and easy to use!
The support channel for users is simple excellent which allows you to create tickets through emails.
The support channel for users is simple excellent which allows you to create tickets through emails.
What do you dislike about the product?
it might be nice to be able to choose specific functions to add to your license cheaply without needing to upgrade to the next level....other than that no complains.
What problems is the product solving and how is that benefiting you?
It helped us managed our workflow and have a simplified option to count out the emails and request we were dealing with at the moment.
Recommendations to others considering the product:
Freshdesk is very easy to recommend as the price is very accessible, carries a lot of different features and has a very good look.
Best Service desk
What do you like best about the product?
We enjoy using fresh desk for our service desk needs as it lets us use social media integration for tickets.
What do you dislike about the product?
New modern design is hard to get used too and moves some features around.
What problems is the product solving and how is that benefiting you?
Customer issues and service requests are a lot easier than our old system.
Recommendations to others considering the product:
Be ready for an easy to use streamlined interface!
Pretty simple solution but limited in some ways
What do you like best about the product?
The software was very easy to use and train employees to use. The layout was very simple to navigate but simple is a plus and a minus at the same time.
What do you dislike about the product?
The layout was a little too simple and without some needed features.
What problems is the product solving and how is that benefiting you?
We used Freshdesk as a ticketing software for our Technical Support department.
Recommendations to others considering the product:
This is a good and easy software to use however make sure to take the time during launch to turn on/off all features you need and don't need. After the fact will be much more difficult and much more time consuming.
Notable
What do you like best about the product?
Good remote tool for end users, no crashes and good quality
What do you dislike about the product?
The first session takes a long time and sometimes it crashes.
What problems is the product solving and how is that benefiting you?
Problems with programs or resolutions of minor queries. Provides good stability.
Recommendations to others considering the product:
Try it
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