Freshdesk Omni
Freshworks Inc.External reviews
3,543 reviews
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External reviews are not included in the AWS star rating for the product.
Help desk
What do you like best about the product?
I have used this tool for my project work and it is very simple and easy tool to raise tickets regarding problems and track the same to resolve the issues faster.
What do you dislike about the product?
I have seen that this tool is used very frequently by the users and there is nothing to be dislike.
What problems is the product solving and how is that benefiting you?
I have raised so many issues with the help of this tool and get them tracked and resolved very easily. It also save time by automating the repetitive work.
Recommendations to others considering the product:
I would recommend to use this tool as it is very fast and simple to raise and track issues.
Good product
What do you like best about the product?
Ease of use and good communication, it helped us resolved client issues and our support team response time improved as well.
What do you dislike about the product?
Could improve on searching of tickets old ones, sometimes it is hard to keep track of issues and similar issues specifically, reporting can improve a little.
What problems is the product solving and how is that benefiting you?
Improved Response and better tracking of issues.
Recommendations to others considering the product:
Good product
Great Tool for collaborating with a full support team
What do you like best about the product?
The option to be able to automate responses for certain common support issues.
Being able to collaborate and bring in other team members to resolve tickets.
Great integrations with other apps.
Being able to collaborate and bring in other team members to resolve tickets.
Great integrations with other apps.
What do you dislike about the product?
None
There have recently been some technical issues, but this is the firs titme in about a year of use I have seen any issues like this.
There have recently been some technical issues, but this is the firs titme in about a year of use I have seen any issues like this.
What problems is the product solving and how is that benefiting you?
Organizing current client load and all related employees.
Keeping track support trends and bug with our own software.
Keeping track support trends and bug with our own software.
Superman (The Technical Lifesaver)
What do you like best about the product?
I like best the use of the ticketing system which allows all of our team members to keep track of various projects and various tasks that need to be completed on a day to day basis.
What do you dislike about the product?
I dislike the amount of space it allows for images and videos to be attached to resonses and to solutions.
What problems is the product solving and how is that benefiting you?
It helps us to keep with our different restaurants and their needs.
It allows us to prepare for future team members to be able to train properly and effectively.
It allows us to prepare for future team members to be able to train properly and effectively.
Recommendations to others considering the product:
Be sure to understand all of the functions of this prodcut as it can be very beneficial to growth and development of all of the team members who uses the platform. It allows you to be able to track ticket with your various customers. It allows you create documentation that can be used as quick answers for any emails that come in to your team. You are also able to customize how your response emails read to your customers by editing it all within the settings.
This platform can help you save time and be very organized throught any day to day operations.
I encourage anyone to use this platform or a platform that is developed by freshdesk to be able to succeed and go above and beyond the call of duty.
This platform can help you save time and be very organized throught any day to day operations.
I encourage anyone to use this platform or a platform that is developed by freshdesk to be able to succeed and go above and beyond the call of duty.
All help at one place
What do you like best about the product?
It is a customer support software based on cloud. This tool provide us a good customer service and it is very popular.
All the customer service like phone calls ,emails and social networking sites like Facebook are incorporated.
Also user can edit and track the ticket status any time.
All the customer service like phone calls ,emails and social networking sites like Facebook are incorporated.
Also user can edit and track the ticket status any time.
What do you dislike about the product?
I think there is no issue with this software. It's very simple and easy to use.
What problems is the product solving and how is that benefiting you?
Basically I have used this software to provide the support to customer.
We can raise and track tickets.
It's very simple and easy to use due to its GUI compatibility.
I would recommend to use this tool on regular basis.
We can raise and track tickets.
It's very simple and easy to use due to its GUI compatibility.
I would recommend to use this tool on regular basis.
Recommendations to others considering the product:
It is a very easy and simple tool to raise and track tickets and provide customer support.
Fresh Approach to Help Desk Management!
What do you like best about the product?
Freshdesk helps our support and help desk have all communications channels they need to offer consistent top notch support for our clients and help desk for our company staff!
What do you dislike about the product?
Has it limitations like interfacing with FaceBook and here are some others items:
- the dashboard has no live refresh feature
- the portal pages are outdated
- some Add-ons don't work like the one that is suppose to work with Slack
- the dashboard has no live refresh feature
- the portal pages are outdated
- some Add-ons don't work like the one that is suppose to work with Slack
What problems is the product solving and how is that benefiting you?
Powered us from middle of the road to top notch support and helpdesk in a short time span...thanks FreshDesk
Recommendations to others considering the product:
I recommend that you should investigate all the alternatives before deciding on the helpdesk solution you will purchase and deploy. Make sure it works well and meets all of your requirements.
Great software with fair pricing tiers and good bang for your buck
What do you like best about the product?
Easily accessible historical tickets, robust reporting, easy import and export. Customer service is good. Pricing is reasonable. Easy to set up and admin, very nice look/feel and performance.
What do you dislike about the product?
Some of the setup is a bit complicated. Could be due to our use of single sign-on but while it is supported it can be a hassle to set up. I also don't much care for the forced change to a new theme, change for changes sake is not something I want in an enterprise software.
What problems is the product solving and how is that benefiting you?
Primary ticket management, job intake and time tracking on incidents. Reporting on workloads. A central knowledge base for customers.
Recommendations to others considering the product:
Freshdesk offers nearly the same benefits as the other main competitors but does it for less without slacking on support or other features.
So much promise, not quite there
What do you like best about the product?
The idea of a consolidated suite of tools - Freshdesk along with FreshSales, etc seems like euphoria. The integration works well for what it is.
What do you dislike about the product?
The execution of the product is overly confusing. It has a lot of potentials, but the way the features and pricing are handled, the way the admin UI is organized, the nomenclature is off.
What problems is the product solving and how is that benefiting you?
We were trying to find a support platform for our customers with integration into our sales, marketing, and chat functions.
All at one place
What do you like best about the product?
It is a cloud based customer support software. It is most popular help desk tool. It helps to provide great customer service. It incorporates all the services like email, chats, phone calls. Along with them it also integrates social channels like facebook etc. It allows the customer to track the status of their tickets easily.
What do you dislike about the product?
For now i donot have any issue with this software. It is very smooth and stable. It is easy to use.
What problems is the product solving and how is that benefiting you?
Helpdesk is used in my office for customer support. It is used for raising tickets, to send emails, to automate the IT workflow. The UI is simple and thus customer can easily use it. It is linked with social serices like facebook, twitter.
Awesome front desk automation for any IT business
What do you like best about the product?
It helps automate, organize, and manage all our incoming emails. It has a really nice UI and filter features for the incoming emails too. It works great for small and medium businesses.
What do you dislike about the product?
It is a little confusing to get started with at first. Our business does have a wiki that we use for new user documentation though so that helped.
What problems is the product solving and how is that benefiting you?
We solve all our overwhelming email needs with this software. All front staff employees are able to respond to the same emails and have their email chains saved. Awesome tool!
Recommendations to others considering the product:
If you don't have an email solution for your business look into freshdesk it is great!
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