Freshdesk Omni
Freshworks Inc.Reviews from AWS customer
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Very friendly support and easy to use software
What do you like best about the product?
We have just moved over to Freshdesk and have been loving the freedom you get with it. You can configure next to everything you would need.
What do you dislike about the product?
It did take a wile to set up and fully get going.
What problems is the product solving and how is that benefiting you?
Much easier for the Staff to log tickets and use the self service side of the site.It flows well for the users to be able to create new users and request Kit for uses.
Recommendations to others considering the product:
Get them to do a demo of the product and ask lots of questions. they were very helpful in building our site to our needs
Easy to Use and Intuitive
What do you like best about the product?
I like the ability to have a back and forth conversation of sorts and track the comments and notes
What do you dislike about the product?
For whatever reason I get two emails when a user inputs a ticket.
What problems is the product solving and how is that benefiting you?
Customer service/technology issues for a public school
User Friendly
What do you like best about the product?
Efficient, Nice interface, user friendly & gets the job done.
What do you dislike about the product?
There could be more features and options for the customer to utilize to get answers in different ways.
What problems is the product solving and how is that benefiting you?
involving both parties to resolve issues and get answers. connectivity to show concern for consumer.
Providing support to customers in one place
What do you like best about the product?
Affordability as compared to other options
What do you dislike about the product?
I really did not find any difficulty with using this product.
What problems is the product solving and how is that benefiting you?
Providing swift response to customer needs.
Very helpful system to help organisation
What do you like best about the product?
With Freshdesk my team is able to keep track of the emails and tickets generated easily as well as categorise them for reporting purposes.
What do you dislike about the product?
I find it not logical to not update a ticket with the time of the most recent interaction with the ticket, so customer replies sometimes get lost.
What problems is the product solving and how is that benefiting you?
Freshdesk allows us to keep track of the requests made so we can improve our product with our customers needs
great for feedback
What do you like best about the product?
It's so easy to communicate and get feedback.
What do you dislike about the product?
Sometimes it glitches but all great programs do
What problems is the product solving and how is that benefiting you?
Easy to communicate
Freshdesh review
What do you like best about the product?
I like that it is easy & straightforward for users to raise a case in Freshdesk.
What do you dislike about the product?
Configuring Freshdesk is complicated. analytics/reporting is also difficult.
What problems is the product solving and how is that benefiting you?
We do our incidents/requirements lifecycles in Freshdesk. The benefit is that the documentation for each incident is centralized within the ticket /case.
Excellent helpdesk solution
What do you like best about the product?
I like the easy access for creating a ticket.
What do you dislike about the product?
I havent't disliked anything as of yet. In due time I guess
What problems is the product solving and how is that benefiting you?
Prioritizing issues
a breath of fresh air
What do you like best about the product?
i like how quick an easy it is to see options and features, it is very clean looking and user friendly
What do you dislike about the product?
some options are no intuitive and requires a lot of clicking around
What problems is the product solving and how is that benefiting you?
customer satisfaction
stock management
first time fix rate
stock management
first time fix rate
Recommendations to others considering the product:
Do it!
Freskdesk awesome
What do you like best about the product?
The easy instant messaging. Communication is a major benefit
What do you dislike about the product?
Nothing really. Everything is great and we use it every day
What problems is the product solving and how is that benefiting you?
Communication barriers. Group work and idea sharing
Recommendations to others considering the product:
No regrets
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