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Excellent Software for Customer Service
What do you like best about the product?
The ease of it while using. Different customizations are available which we can select as per our choice. Ease of adding and removing groups, contact taggers, etc. Calling feature in bulit which is one of the best part.
What do you dislike about the product?
Basically, there are no dislikes or any negative impacts. It functions properly and you customize as per your choice
What problems is the product solving and how is that benefiting you?
Freshdesk is providing an opportunity to serve customers in better way and upgraded technology.
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Best Support ever!
What do you like best about the product?
It was my first time using this platform and I am constantly needing support on how to navigate the tool and I am very happy and pleased with the customer service they have provided me so far! All of them are so helpful starting from Jagadeeshwaran, Jeromia, Sandhiya, Deep, Manoj, Dharanidharan, Sushil and Jim! Exceptional service!!
I have provided names because I know how important providing commendation and please know that I am grateful for your support and patience.
I have provided names because I know how important providing commendation and please know that I am grateful for your support and patience.
What do you dislike about the product?
None so far. The tool is user-friendly and besides, you have the customer support to assist you. Superb!
What problems is the product solving and how is that benefiting you?
I am having issues issues in creating automation but as soon as I was able to create them with CS help, everything goes smoothly and it is like a walk in the park.
Easy to use, good price,
What do you like best about the product?
How easy it is to use. Much like an email client, and the admin portal is simple and clean. Most setups can be done in-house by our team, and the configurations are pretty straightforward. The support team is also quite responsive and helpful.
What do you dislike about the product?
Some basic needs or simple things are just not an option. I leave various suggestions and ideas, but they do not get picked up or implemented. When on the Community page, I see this seems like a common occurrence. I wish they took user feedback more seriously, and implemented more of the simple ideas and suggestions.
What problems is the product solving and how is that benefiting you?
Freshdesk turned our helpdesk email into an interface our whole team can easily use, categorize tickets, and report on. Since the start of using Freshdesk, we have acquired more products/companies with additional emails. Now we can see all of these products in one place and integrates several emails while allowing us to separate out each of them as needed. We also use the knowledge base and helpdesk webpages for each product.
Very easy to use.
What do you like best about the product?
All tickets managed properly. Easy to search.
What do you dislike about the product?
Well, till now i have not found anything which i can i dont like it.
What problems is the product solving and how is that benefiting you?
It is very benecicial for me. Freddy is helping me a lot with my professional emails.
Excellent experience for beginners
What do you like best about the product?
The tool is easy to configure and the application proved to be very simple to use.
Freshdesk proved to be very robust in several ticket creation situations, chat interactions and automations
Freshdesk proved to be very robust in several ticket creation situations, chat interactions and automations
What do you dislike about the product?
There are many versions of the tool for each type of product and it is difficult to know which version of the product we are and what we are missing in other versions.
We miss easier integration and customization between Freshdesk and Freshsales. Some limitations did not create separate applications
The little flexibility of the number of fields in custom modules also made us pivot some solutions already implemented in Freshsales due to the growth of some business rules
We miss easier integration and customization between Freshdesk and Freshsales. Some limitations did not create separate applications
The little flexibility of the number of fields in custom modules also made us pivot some solutions already implemented in Freshsales due to the growth of some business rules
What problems is the product solving and how is that benefiting you?
The company I work for didn't have a customer service area set up for scaling and that's why freshworks served us well. It also resolved our customer management for the commercial team, who can now see our customer base in the palm of their hand.
Exceptional Customer Support Management
What do you like best about the product?
Intuitive and user-friendly interface
Powerful ticketing system with automation
Multi-channel support for seamless customer interactions
Robust knowledge base creation and management
Customization options for branding consistency
Comprehensive reporting and analytics
Scalable to accommodate growing support needs
Extensive integration possibilities
Powerful ticketing system with automation
Multi-channel support for seamless customer interactions
Robust knowledge base creation and management
Customization options for branding consistency
Comprehensive reporting and analytics
Scalable to accommodate growing support needs
Extensive integration possibilities
What do you dislike about the product?
Pricing Structure, Limited Advanced Reporting, Lack of Some Advanced Features, Limited Native Integrations, Customer Support Responsiveness, Limited Native Integrations
What problems is the product solving and how is that benefiting you?
Freshdesk solves challenges associated with efficient ticket management, automation, consistent multi-channel support, knowledge base creation, customization, data analysis, scalability, and integration. By addressing these problems, Freshdesk empowers businesses to provide exceptional customer support, enhance customer satisfaction, and streamline support operations.
Best for Starters!
What do you like best about the product?
It is easy to navigate and have a a of useful tools. I like the fact that they have the emails, chat and calls all in one place! Compared to other CRMs, FD is easy to set up and not complicated. User-friendly!
What do you dislike about the product?
A lot of glitches as time goes by, there are times where we can't find older emails not even in the archive for some reasons. We raised a concern to support. Although they are responsive, they still hasn't fixed the issue.
What problems is the product solving and how is that benefiting you?
There are a few actually;
1. Canned responses has glitch. Everytime I make a new one, I have to double check again if everything is saved because they always cut halfway. I don't know why.
2. Missing emails, some thread history doesn't show and they just have RE: in the beginning of the subject
3. Filters. Sometimes it doesn't work well and even though I filter "All tickets" and sort them correctly, there are some tickets that don't show
1. Canned responses has glitch. Everytime I make a new one, I have to double check again if everything is saved because they always cut halfway. I don't know why.
2. Missing emails, some thread history doesn't show and they just have RE: in the beginning of the subject
3. Filters. Sometimes it doesn't work well and even though I filter "All tickets" and sort them correctly, there are some tickets that don't show
Probably one of the best solutions
What do you like best about the product?
Being able to integrate emails, live chats, phone calls, etc. all into a single platform that it's easy to use and navigate.
What do you dislike about the product?
I believe something i don't like about Freshdesk is the support for multi-organizations, which is there - but there's room for improvement.
What problems is the product solving and how is that benefiting you?
Before using Freshdesk, our agents have been using several email clients to access all of our customer care emails, while now, they are only using Freshdesk, so it is a huge benefit for our company.
experience has been good so far there are multiple features which allow me to do my job efficiently
What do you like best about the product?
Canned responses is helpful adding priority also helps cateogrize work a bit better.Ticket assignment and SLA monitoring helps avoid escalations which really does help.
What do you dislike about the product?
having the access to send emails from another user's email ID.I should not have the access to send emails from others email ID.The canned responses section doesn't alloow searching for responses anymore and i have to switch to the next page.
What problems is the product solving and how is that benefiting you?
Canned responses is helpful adding priority also helps cateogrize work a bit better.Ticket assignment and SLA monitoring helps avoid escalations which really does help.
FreshDesk Tool
What do you like best about the product?
Creating tickets also, when we refresh the page the content do not get erased
What do you dislike about the product?
There is nothing much to give a feedback to improve
What problems is the product solving and how is that benefiting you?
Take care of the pending tickets by notifying the users with an email
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