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Seamless multi-channel support for your customers
What do you like best about the product?
The journey of a ticket end to end! being able to set dispatch, observer, supervisor rules and customer notifications helps create a robust customer support experience. Tied in with ticket fields this also leads to very useful MI. We also use Freshdesk as a key part of our customer experience when a customer buys one of our bikes, keeping them up to date on the build of their order through to despatch.
What do you dislike about the product?
That Mint is taking to long to get live, we would be able to use it now if they allowed agent chat on the Mint interface but we keep getting told its in the development queue.
What problems is the product solving and how is that benefiting you?
We are solving our customer service and improving customer sales experience. The benefits come from the reporting as long as you utilize ticket fields properly.
Recommendations to others considering the product:
Plan out your Dispatch, supervisor and observer rules in advance to ensure your tickets stay on track. Training staff to update ticket fields accurately and when required is key for reporting.
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Freshdesk
What do you like best about the product?
Its so usefulIts so usefulIts so usefulIts so usefulIts so usefulIts so usefulIts so usefulIts so usefulIts so usefulIts so usefulIts so usefulIts so useful
What do you dislike about the product?
Dispatcher rules are a little confusingDispatcher rules are a little confusingDispatcher rules are a little confusingDispatcher rules are a little confusingDispatcher rules are a little confusingDispatcher rules are a little confusingDispatcher rules are a little confusingDispatcher rules are a little confusingDispatcher rules are a little confusing
What problems is the product solving and how is that benefiting you?
automation issues
Recommendations to others considering the product:
Its really well made.
Good support and great interface
What do you like best about the product?
I like that Freshdesk has the full package. Chat, tickets, Knowledge database and Forum
What do you dislike about the product?
The multiple products can be confusing, when logging in and out.
What problems is the product solving and how is that benefiting you?
Software issues
Great service
What do you like best about the product?
Wonderful service with a quick reponse.
What do you dislike about the product?
At the beginning the look of Freshdesk was quite boring, however they have changed that recently
What problems is the product solving and how is that benefiting you?
It helped me solve customer problems much quicker
Freshdesk Review
What do you like best about the product?
The application is easy to use and lets you organize your past tickets in a way that makes them easy to pull up in the future.
What do you dislike about the product?
There have been a few bugs during our switch to Freshdesk Mint. All but one have been resolved.
What problems is the product solving and how is that benefiting you?
Helping our users resolve their issues in a fast and easy manner. The great organization Freshdesk offers and the ability to look back on past issues.
Recommendations to others considering the product:
Use their new Mint interface, it works great.
Good service, very good price
What do you like best about the product?
Its easy to use, its cheap and have a lot of services (chat, email, etc)
What do you dislike about the product?
I cant answer all my tickets easy, only with API
What problems is the product solving and how is that benefiting you?
We use freshdesk for Help desk of about 3000 tickets per week and we are totally satisfied
Recommendations to others considering the product:
Do not use simple email
Very Good
What do you like best about the product?
Simplicity, communication integration, new version has a stronger, more intuitive user experience.
What do you dislike about the product?
new version lacks features of old version. Need filterability of companies/users
What problems is the product solving and how is that benefiting you?
Client SLA management, Call Centre transparency, Client Communication
Quick response; great service
What do you like best about the product?
I am impressed that my simple issue was responded to so quickly. Even though it was a simple fix, I felt that my representative was 1. an actual person 2. really did want to be sure it was working as I needed it to.
What do you dislike about the product?
There was nothing at all about my interaction which was negative.
What problems is the product solving and how is that benefiting you?
We are using Freshdesk as a Support Portal for websites and Salesforce implementations.
We have found so much better client interactions when they have control over status changes and can update us and check on updates at any time. The transparency and communication between Freshdesk and Jira has given us a great way to stay on top of issues.
We have found so much better client interactions when they have control over status changes and can update us and check on updates at any time. The transparency and communication between Freshdesk and Jira has given us a great way to stay on top of issues.
Recommendations to others considering the product:
Freshdesk has allowed me to share information as well as take vacations without Support services stopping. Clients don't see any lag in our customer service, which is the most important feature for us.
nice and smooth
What do you like best about the product?
being able to communicate with airlines and passengers / also following up with each case
What do you dislike about the product?
nothing I like it all ... there is no much to write here
What problems is the product solving and how is that benefiting you?
travel industry
Recommendations to others considering the product:
it is the best solution for business correspondence
Wonderful application to use
What do you like best about the product?
Concept of work allocation and it's subsequent tracking
What do you dislike about the product?
That similar tickets cannot be grouped into 1
What problems is the product solving and how is that benefiting you?
Work allocation and it's follow-up
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