Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
Outstanding
What do you like best about the product?
Promptness and excellent clarification. I reached out to Freshdesk support for a feature request and was helped immediately.
What do you dislike about the product?
As of now, I do not dislike anything about Freshdesk.
What problems is the product solving and how is that benefiting you?
Student, Staff, & Faculty issues related to Information Technology.
- Leave a Comment |
- Mark review as helpful
Great.
What do you like best about the product?
Ease of use. Free tier. Prompt support. Active enhancements.
What do you dislike about the product?
Nothing. The rest of these characters are to fill up space.
What problems is the product solving and how is that benefiting you?
Organising my support in a logical way.
My clients know what is happening with a ticket. And I know what I still have to do.
My clients know what is happening with a ticket. And I know what I still have to do.
Recommendations to others considering the product:
Definitely try it. Then decide.
Excellent support
What do you like best about the product?
The Swift response from the team, action taken promptly.
What do you dislike about the product?
Nothing so far. its been comfortable and ease to work with.
What problems is the product solving and how is that benefiting you?
Related to fresdesk calling.
User-friendly and simple
What do you like best about the product?
The fact that working with the ticket is very similar to email - it's a user-friendly way to reply, forward, or add notes. I love being able to add custom statuses - that is very helpful for our company. I also like the visual layout of Freshdesk - it's intuitive, visually appealing, and easy to see what's going on with your tickets. I like the ability to add tasks and reminders.
What do you dislike about the product?
I wish that views were more customizable - that you could exclude certain tags, priority levels, etc from a view.
What problems is the product solving and how is that benefiting you?
We did not have a good way to record received support requests and how we resolved them - now we do. Freshdesk has helped me track the status of tickets, know what I need to do with them, and make sure we take care of them in a timely fashion.
Freshdesk for begginers
What do you like best about the product?
Freshdesk is very fluid, it offers a lot of options to seek the right advice before getting back to a client.
What do you dislike about the product?
A feature that i think could be added, or maybe I have yet to find where it is located, is an easier way to close a ticket without the client receiving the notification. Or if they email back saying "thanks" it shouldnt open back up again.
What problems is the product solving and how is that benefiting you?
We are helping clients with their websites, promotional material, and ticketing to live events.
Excellent service
What do you like best about the product?
Price, updated interface and easy management.
It meets customer's expectations
It meets customer's expectations
What do you dislike about the product?
Nothing actually but price should be less a little bit.
What problems is the product solving and how is that benefiting you?
IT problems and incidents, better tracking of incidents.
Recommendations to others considering the product:
Need to try it as really it's helpful tool and essential.
Friendly tool and a great support for users
What do you like best about the product?
Freshdesk is an easy and helpful tool to improve management of daily requests at your company. You can make several setups on a simple way.
What do you dislike about the product?
About solutions tool, we should have a more specific report about satisfaction of users. It should present a table with more reads, and also, what are the best and worse articles reviewed.
What problems is the product solving and how is that benefiting you?
The main problem was about lack of communication and also a quickly way to control and Freshdesk is helping us. We have some more personal channels for clients such as WhatsApp and found some difficulties to change clients from there to Freshdesk, but the ones which migrate channels like a lot about e-mail notifications, reporting about issues and these resources. For us, it is really good because we use some indicators of survey quality to bring at weekly meeting.
Recommendations to others considering the product:
It really helps and mainly help center setup is quite easy to understand. Also, UX experience is amazing because inside screens we have video tutorials, but in case you still need help, Freshdesk support team surely will help you on a short time.
Great look, great price, great support.
What do you like best about the product?
Clean, easy to use interface makes it straight forward to configure and start using straight away.
What do you dislike about the product?
Occasionally the simplicity of the interface makes it harder to configure some specific options - but only now and then.
What problems is the product solving and how is that benefiting you?
We've been struggling with efficiency and visibility of outstanding tickets with our current solution. Freshdesk will help us to speed up the processing of tickets and highlight those tickets that need actioning as a priority.
Easy to use this app and solve tickets using ur cell phone
What do you like best about the product?
I could use my cell phone and could solve my tickets anywhere anytime.
What do you dislike about the product?
May be it could merge all tickets from one sender.
What problems is the product solving and how is that benefiting you?
Custom tee support
Freshchat Questions
What do you like best about the product?
When I called in, the rep was able to answer me questions and make better suggestions for products.
What do you dislike about the product?
The 1st person I got on live chat was slow, took 3-5 minutes to respond, and ultimately was not able to answer my question.
What problems is the product solving and how is that benefiting you?
We are solving simple customer service issues, but we are upgrading to Freshchat for better conversions.
showing 1,921 - 1,930