Freshdesk Omni
Freshworks Inc.Reviews from AWS customer
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Best quality support which I have ever received !!
What do you like best about the product?
The best thing about this software is it's working quality. You will not get stressed even if you have a long time doing the customer support.
Also a hassle free platform which can be easily accessible anywhere either on laptop, phone, tablet or any smart deVice.
Also the support team helps you deploy your plan and they also work with you to provide the best ever experience.
You won't regret if you choose this helpdesk and believe me it's awesome.
Also a hassle free platform which can be easily accessible anywhere either on laptop, phone, tablet or any smart deVice.
Also the support team helps you deploy your plan and they also work with you to provide the best ever experience.
You won't regret if you choose this helpdesk and believe me it's awesome.
What do you dislike about the product?
Dislikes are almost nothing. But if you want to have a quality help desk you must purchase the plan.
For better quality fresh desk should give little renewal discount to forever customers.
For better quality fresh desk should give little renewal discount to forever customers.
What problems is the product solving and how is that benefiting you?
With fresh desk we handle our customers.er support centre. They feel very best with this kind of hassle free support.
Benefits are to be said on 10 page papers. But let me give just a single line.
THE BEST QUALITY IN EVERYTHING IS THE BEST WAY TO SUCCESS
Benefits are to be said on 10 page papers. But let me give just a single line.
THE BEST QUALITY IN EVERYTHING IS THE BEST WAY TO SUCCESS
A great system
What do you like best about the product?
I like almost everything, its easy to manage all my tasks with Freshdesk
What do you dislike about the product?
The SLA doesnt have a break time, so I cant have accurate reports.
What problems is the product solving and how is that benefiting you?
Gamification qualified and others features.
Recommendations to others considering the product:
Everybody who wants a qualified support should buy Freshdesk.
Freshdesk gets the job done with a simple, fast interface
What do you like best about the product?
I enjoy Freshdesk's simple interface that loads quickly. The snappiness is what sold me over Jira. I expect all of the features I need to be across competitors.
What do you dislike about the product?
I've run into a few small bugs that don't interfere with usability.
What problems is the product solving and how is that benefiting you?
In a small, growing company, being able to get a handle on incoming requests has kept the office happier, and my department more efficient. Being able to easily quantify effort has helped our department vocalize needs with management.
Recommendations to others considering the product:
It's a great combination of features and simplicity. The perfect balance for me.
No more lost emaiks
What do you like best about the product?
I can track all my conversations and info in one place and assign those to other agents as needed!
What do you dislike about the product?
Too many email notifications... also, auto assign isn’t in basic version
What problems is the product solving and how is that benefiting you?
No more lost support emails in my inbox
Nice Helpdesk Software with powerful features
What do you like best about the product?
The automatization of process includimg the dispatcher and observer rules. Support team is incredible
What do you dislike about the product?
Not as powerful as Gmail for example in mailing
What problems is the product solving and how is that benefiting you?
Helpdesk and custommer support. Our information is not a mess anymore
Great service, as usual
What do you like best about the product?
The prompt response is always my favorite thing about working with the Freshdesk support team.
What do you dislike about the product?
If I have to pick something, it would be that the features I was hoping for still aren't in Mint yet. However, I understand that Mint is still in "beta" and/or still being worked on. I'm confident that everything I'd like the software to do will come in time, so this isn't much of a negative.
What problems is the product solving and how is that benefiting you?
We do a lot of back and forth while working with our customers. Freshdesk really helps us organize the requests, and make sure they get to the appropriate people. The tickets sorting features (priority and last modified) have immensely helped us make sure we keep a very quick response time, and our customers appreciate that.
Completely changed our customer service
What do you like best about the product?
The organization of emails and the ability to write internal messages is HUGE for us. We are switching from a shared email interface and things consistently got lost.
What do you dislike about the product?
Nothing so far! We are testing out the lowest tier of service before considering an upgraded option, but it is already so much better than our previous system.
What problems is the product solving and how is that benefiting you?
Customer care and ease of communication. So far we are only using the email / ticket functionality, but it has made emailing a breeze.
Recommendations to others considering the product:
Take the time to understand the various settings; it will make your life so much easier.
Great Support Desk Software for Web Design / Development Shops
What do you like best about the product?
Freshdesk is a great support system solution for small business owners, including web designers and developers. Their next generation redesign, called MINT, is beautifully designed and easy to use. Beyond that, their documentation is comprehensive and support is kind and helpful when you need to reach out them.
What do you dislike about the product?
I haven't found anything I dislike about the platform yet!
What problems is the product solving and how is that benefiting you?
I needed to find a help desk solution that would also allow me to offer my clients a Knowledge Base and support portal. Thankfully, Freshdesk has both with a set up process that was quick and easy. I easily branded the portal to my company, authenticated the DNS records for email stability / credibility, and added categories and articles to the KB. Now, clients can send me support email, and I can respond in a way that allows me to track my history with them via support threads. They can also log in to read support articles and get help with their questions.
Recommendations to others considering the product:
Check the integration options on Freshdesk -- so many applications to choose from in their Marketplace. This is a great sign of a company with a strong reputation and software stability!
Great application, great support and ease of use
What do you like best about the product?
The application is very intuitive and has lots of automation possibilities. It is really improving our support experience.
What do you dislike about the product?
Although you might find lots of tutorials and helpful videos, there are some features that lack information.
What problems is the product solving and how is that benefiting you?
Professional support platform. Great response time and ticketing visibility. Lots of automation options that decrease our response times and help manage and align the team.
Recommendations to others considering the product:
Look for the videos on how to setup and understand the Observer, Supervisor and Dispatch'r features. This could really improve the way you implement and could help you create Scenarios before getting to configure the application.
Easy to use helpdesk
What do you like best about the product?
Easy to use and not expensive. Setup was straight forward.
What do you dislike about the product?
I have not found any features we dislike.
What problems is the product solving and how is that benefiting you?
Reducing cost of helpdesk solution. Easy to dispatch tickets to correct people automatically.
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