Freshdesk Omni
Freshworks Inc.Reviews from AWS customer
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Great so far!
What do you like best about the product?
Has a lot of features, strong automation options, great user interface (second to none).
What do you dislike about the product?
Limited features in their forums and knowledgebase.
What problems is the product solving and how is that benefiting you?
Helpful reporting and data collection.
Bit of a learning curve but once you figure out the basics, it's like riding a bike.
What do you like best about the product?
Freshdesk has great and prompt customer support which is very helpful. They also have tutorials and a knowledge base to help improve organizations' interactions with their customers. Also like the new Mint UI, Gamification and reporting.
What do you dislike about the product?
On Mint, how the system rejects an update on a ticket if there is no subject on the email line.
What problems is the product solving and how is that benefiting you?
Prompt logging and resolving of customer complaints via email. Agent productivity is also well tracked with the reports which we export daily from the p
Recommendations to others considering the product:
Freshdesk is simple to use and has a host of features that make customer interaction easier. They are also integrated with several commonly used business apps making it even easier to track customer issues across different business components.
Great people, great service
What do you like best about the product?
The support we've received from Freshdesk has always been excellent, I'd recommend them to anyone managing a helpdesk.
What do you dislike about the product?
The initial setup of the service took a while and there was some tweaking to be done to get everything as we like it.
What problems is the product solving and how is that benefiting you?
We were initially using another system for our helpdesk management but not enough of the day to day was able to be automated, with Freshdesk we have much more automated which stops things being missed and frees up our time
Awesome support tool
What do you like best about the product?
Simplicity in the way it works! So many features and they're easy to implement.
What do you dislike about the product?
Once step up from free is $24/mo. The features are really useful as you step up but for a small organisation it can be pro
What problems is the product solving and how is that benefiting you?
Tech support and communication with customers.
An opportunity for administrators to get visibility as to what are common problems across an organisation.
An opportunity for administrators to get visibility as to what are common problems across an organisation.
Recommendations to others considering the product:
Jump in, it's free to try and free forever for unlimited number of agents if you only want their basic features. You can't go wrong at this price. Honestly it takes customer's natural and regular methods to raise concerns, allows you to simply and easily capture them and respond.
We have quires regarding API.
What do you like best about the product?
Exceptional result of our quires, Good communication. perfect solution for each query. easy implement from our penal and software. update additional information with different scenario. we recommendation to other our group vendors for support and other tools. Exceptional support from Support Team.
What do you dislike about the product?
We required some common feature, related to API. but still not update it in system.
What problems is the product solving and how is that benefiting you?
We have large frame in stock market. we required a help-desk system. now we are used Freshdesk.
Recommendations to others considering the product:
No Not required right now.
Good Customer Service Experience
What do you like best about the product?
Quick feedback from the Freshdesk team when question was submitted.
What do you dislike about the product?
Might be useful to have a chat function so that I could work on the problem with assistance in real time, as opposed to e-mailing back and forth.
What problems is the product solving and how is that benefiting you?
The main benefit to our team is tracking and organization of tickets.
Prefect tool for customer support
What do you like best about the product?
Easy integration with email and GSuite ecosystem
What do you dislike about the product?
Price of advanced versions with more reports included
What problems is the product solving and how is that benefiting you?
Technical support for customers
FreshDesk offers an amazing CRM experience
What do you like best about the product?
FreshDesk gives me everything I need to run a small business Help Desk with ease.
What do you dislike about the product?
Honestly, I haven't found anything about this SASS that I dislike.
What problems is the product solving and how is that benefiting you?
Having clearly documented solutions and resolutions for users.
Good solution with some glitches
What do you like best about the product?
The ability to manage multiple communication channels in one solution.
What do you dislike about the product?
The email threading functionality can be sporadic at times. Support has not been able to determine a solution for the issue.
What problems is the product solving and how is that benefiting you?
The system allows us the ability to manage thousands of inbound and outbound emails that are being passed among representatives that still keeps the flow of information intact.
Recommendations to others considering the product:
It takes a while to get fully implemented to understand the benefits and downfalls of the system. Give it a full pilot test program.
Very satisfied
What do you like best about the product?
Good customer service, easy to use. good for customers.
What do you dislike about the product?
some functionality requests but overall nothing really dislike.
What problems is the product solving and how is that benefiting you?
Easy to track and analyze tickets
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