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Great tool for ticketing for tracking the tickets and working towards resolution
What do you like best about the product?
Freshdesk helps to maintain the consolidated list of tickets received and helps to track with the live status and helps us close the tickets. Very easy to re-assign if required within the team or cross teams.
What do you dislike about the product?
Like everything about the tool and have everything required.
What problems is the product solving and how is that benefiting you?
Maintaining and tracking the issues or queries received from the clients. Help us to audit and improve customer support and SLA's.
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Excellent user interface
What do you like best about the product?
Excellent user interface, easy to use and configure.
What do you dislike about the product?
It's good to have API integrations in the software.
What problems is the product solving and how is that benefiting you?
Tracking cx esclations and issues.
Freshdesk has a slew of great features useful for anyone seeking a robust helpdesk solution
What do you like best about the product?
Freshdesk makes organising tickets, and keeping track of customer interactions simple and consistent. Since implementing Freshdesk, we have had far less complaints about slow response times and forgotten tickets.
What do you dislike about the product?
Occasionally a feature that comes with a higher payment tier would be super helpful, but for our use case not worth the money just for one or two of those features.
What problems is the product solving and how is that benefiting you?
Freshdesk allows us to efficiently manage issues our customers raise, leading to shorter ticket response times on our end, and ultimately solutions for the customers.
Best helpdesk tool out there
What do you like best about the product?
Clutter free, user friendly and intuitive user experience. It is indeed a great tool to help you with keepin trak of request flows on the helpdesk
What do you dislike about the product?
It is a very powerful tool, couldn't see any downsides
What problems is the product solving and how is that benefiting you?
Helping keep track of all customer emails and ensuring resolution is provided within the defined SLA
Freshdesk is a great customer support tool
What do you like best about the product?
The abilioty to track tickets, change the status depending on updates, share and collaborate with team members.
What do you dislike about the product?
Freshdesk is great, no dislikes about Freshdesk
What problems is the product solving and how is that benefiting you?
The problem we used to have was multiple team members working on the same issues. Freshdesk has streamlined our support system
Worthwhile Ticket Management Software
What do you like best about the product?
Freshdesk has a ton of filters that makes it easy for support and dev teams to resolvce customer issues faster.
The experience with freshdesk has been smooth. The ability to connect multiple tickets to 1 major outage is another advantage.
The experience with freshdesk has been smooth. The ability to connect multiple tickets to 1 major outage is another advantage.
What do you dislike about the product?
The hard thing about freshdesk is it's sometimes painfully slow to load. Had multiple outages from Freshdesk's end that hindered the TAT. Also it's advisable to maintain automations to notify about failures.
What problems is the product solving and how is that benefiting you?
Freshesk provides an all in one tool for customer ticket management and resolution.
WOnderful Platform to use and work on
What do you like best about the product?
The interface and the vivid way of pulling the reports and receiving the repors. Limitation that can be used at various levels and the amount of data the platform could hold
What do you dislike about the product?
Need to have more graphical reports and interactive dashboard
What problems is the product solving and how is that benefiting you?
Can assist my cleints on the same tickets at any point of time and alos pull a previous record
User Friendly and Mobile Accessibility
What do you like best about the product?
User-Friendly Interface: Intuitive and user-friendly interface to facilitate ease of use for both agents and customers.
Mobile Accessibility: Mobile-friendly interface or dedicated mobile app for agents to manage tickets on the go.
Mobile Accessibility: Mobile-friendly interface or dedicated mobile app for agents to manage tickets on the go.
What do you dislike about the product?
NA, This is an awesome product. Can also do better in integrating with other systems as well for a better user experience, rather than switching between multiple sits.
What problems is the product solving and how is that benefiting you?
SLA Management, Ticket History, Ticket Notifications, Ticket Escalation,Ticket Prioritization
Best ticketing tool.
What do you like best about the product?
User friendly Interface and easy to use for resonding to client.
What do you dislike about the product?
Yet to discover. Sometimes it lags while opening a new page.
What problems is the product solving and how is that benefiting you?
Helps in tracking the tickets and emails as well as giving segmented details of type of tickets and emails from clients.
My experience with Freshdesk which is a10/10
What do you like best about the product?
Easy to use,fast responses the customer care service happily serves the customers hence no delays
What do you dislike about the product?
Nothing,all good. Everything is seamless
What problems is the product solving and how is that benefiting you?
Customer can contact us immediately that solves the communication support and customer access areas
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