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Bonne expérience de travail
What do you like best about the product?
tri des ticket et gestion de ces derniers
What do you dislike about the product?
les temps de latence sur la plateforme sont parfois agaçant
What problems is the product solving and how is that benefiting you?
sav
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Just works!
What do you like best about the product?
Very simple to use (much easier than ZenDesk). The SSO setup was easy to code.
What do you dislike about the product?
When SSO is setup, the 'normal' login for agents is a hidden URL, which is weird.
What problems is the product solving and how is that benefiting you?
We are using FreshDesk to solve two needs. We put all of our product documentation in Fresh Desk. And we are using it as our customer support portal. Our customers really like the experience (more so than other tools we have used), and they like that they can find documentation in the same place.
Efficient -> Fast and good quality
What do you like best about the product?
The quick answers and the fact that they solved the problem in less than 2 hours
What do you dislike about the product?
I dont like having problem with freshdesk because its a big part of the business
What problems is the product solving and how is that benefiting you?
I couldnt answer my tickets which is very bad for the company so i hoped freshdesk would support me and solve the problem quickly which they did
Recommendations to others considering the product:
Havent got any problem so far and it met our requirements.
Great platform with excellent customer service
What do you like best about the product?
It’s simple but customisable and it has a mobile app 😀
What do you dislike about the product?
sometimes slow when click reply or close
What problems is the product solving and how is that benefiting you?
We use freshdesk to allow tenants to report maintenance issues in houses we manage, instead of using something off the shelf we chose freshdesk due to its ability to be customised, sms feature for future and “search for an answer” feature.
We love it!
We love it!
Quite satisfactory
What do you like best about the product?
Reports and analytics are the best part of Freshdesk.
What do you dislike about the product?
Navigation is a bit difficult in Freshdesk.
What problems is the product solving and how is that benefiting you?
We have our Customer Helpdesk configured in Freshdesk.
Great customer service
What do you like best about the product?
Easy and self explanatory software. Customer care resolved locked account issue quickly after I send them email.
What do you dislike about the product?
It was frustrating to get locked out of account for almost 4 hours with no instructions to proceed.
What problems is the product solving and how is that benefiting you?
Use it to create service tickets.
Recommendations to others considering the product:
When an account is locked there should be an option enabled for Administrator to unlock account or in locked account message include how to proceed to get it fixed.
Great service!
What do you like best about the product?
Fast response time to my question and showed me where I was missing the feature.
What do you dislike about the product?
So far, there isn't much to dislike with the new update. I would like the ability to change the layout color.
What problems is the product solving and how is that benefiting you?
A central place for all of our customer interactions with a knowledge base and apps like Jira.
User friendly
What do you like best about the product?
Helped our company in all aspects, in terms of calculating NPS and tracking tickets in an organised way.
What do you dislike about the product?
Limitations with few products. The plan basically needs to be enhanced based on the requirement.
What problems is the product solving and how is that benefiting you?
Customer service is an integral part of any particular organisation. Freshdesk has benifited us handling that bit seamlessly.
Helpful tool to organize issues with customers
What do you like best about the product?
I really lilke how i can filter certain tickets based on sitautions and customers. At my company we get alot of issues and questions coming in from clients, so its important if i need to find something asap i am able to do so. Its also nice that there are so many things you can integrate into freshdesk, like salesforce or JIRA. that is very helpful to our team.
What do you dislike about the product?
There is not much I dislike about freshdesk. I have been using it for 4 months and have found it extremely helpful.
What problems is the product solving and how is that benefiting you?
Organizing what issues our company faces and categorizing those using trackers. this helps us see the percentage of issues a certain client has. we use reprots to see this as well
Recommendations to others considering the product:
none, its great
Fast but needs more features
What do you like best about the product?
It's a very fast system and has some excellent features, although there are several missing features that would be very useful.
What do you dislike about the product?
Some navigation paths are annoying such as not being able to go to a customer (company) detail page from the customer's contacts list. Limited reporting (for example, can only report on issues, not companies or users). The API is very poor - I used to create custom dashboards by writing PHP scripts to extract the details we needed from TeamSupport. I can't replicate any of those pages with FreshDesk. Just look at the TeamSupport API page and you'll see what I mean.
What problems is the product solving and how is that benefiting you?
Using it as a help desk for a support team across two locations to help and support customers using our software packages.
Recommendations to others considering the product:
Do your reasearch and make sure the system you choose does everything you need it to. FreshDesk isn't massively customisable compared with others and the API is a let-down.
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