Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
Useful tool when you cant figure out how to do something
What do you like best about the product?
Being able to click on the link, raise a request and then someone answers within a reasonable time-scale
What do you dislike about the product?
Having to wait in a que and keep checking for a reply but not usually a problem
What problems is the product solving and how is that benefiting you?
All inquiries and subsequent investigation and response to the inquirer are traceable. In addition, notes can be made to remind of details not passed onto the inquirer.
Recommendations to others considering the product:
Good tool for handling inquiries and keeping traceability
- Leave a Comment |
- Mark review as helpful
Helpdesk support URL Change in our Freshdesk portal
What do you like best about the product?
I got very good support from Freshdesk team and they did continuous follow up until complete this task.
I really appreciate their support. it is a good tools and we used our US customers
I really appreciate their support. it is a good tools and we used our US customers
What do you dislike about the product?
As of now we didn't find any issue with freshdesk tool and working with support team.
What problems is the product solving and how is that benefiting you?
We changed our company name and we requested to change freshdesk customer URL change in Freshdesk portal
Recommendations to others considering the product:
It is very good helpdesk and I am very much willing to recommend to other our clients
Very good product. Constant improvement
What do you like best about the product?
Efficient mode of communication with clients. Good computing to Zendesk with better pricepojnt
What do you dislike about the product?
Mobile version interface a bit clunky. Has improved, needs more but very usable
What problems is the product solving and how is that benefiting you?
Tracking communications and problem tickets with clients. My clients like the solutions pages.
Great system got better
What do you like best about the product?
I liked the system before the Mint update but it got even better after the update. It really helps me keep myself and helps to make the customers satisfied with my work.
What do you dislike about the product?
I can't say that there is anything that is wrong with it. The system works well.
What problems is the product solving and how is that benefiting you?
It's the best ticket tracking software I have used
Recommendations to others considering the product:
If people want to use a useful ticket tacking system that is really customize-able and easy to use then I would let them know about Freshdesk.
Freshdesk support is awsome...!
What do you like best about the product?
Support staff usually responds in short time and engages with customer providing solutions
What do you dislike about the product?
Not much,
1.may be freshdesk can add more dynamic reporting.
2.Timesheet approval system
3.Configure columns in the views.
1.may be freshdesk can add more dynamic reporting.
2.Timesheet approval system
3.Configure columns in the views.
What problems is the product solving and how is that benefiting you?
Biggest is ticket management
Timesheeet capture
Timesheeet capture
Recommendations to others considering the product:
Simplistic ticket management tool.
Always quick and accurate support
What do you like best about the product?
The speed by which answers are received is excellent. Always end up with an agent who is happy to help. I like the in-app chat on my mobile device. The overall attitude of freshdesk and their support is fun!
What do you dislike about the product?
there's not much I dislike. agents could have more training on the new interface. the app interface and functionality can benefit from a makeover.
What problems is the product solving and how is that benefiting you?
Freshdesk keeps me organized with all the jobs I do and keep track of specific information. It also solves the question of sharing information, which with freshdesk, everyone is on the same page
Recommendations to others considering the product:
There are feature that are lacking such as searching within a customer or company, integration with password management software, plus a few minor improvements that would be convenient
Keeping Support Simple-FreshDesk Does It!
What do you like best about the product?
Setup was a breeze. No complicated back-end setup unless you wanted it to be more complex. We were up and receiving tickets in 15 minutes. Adding clients is also easy and sleek. Customization is two clicks and the functionality of the ticket is exactly what is needed. The ability to identify, accelerate and resolve issues.
What do you dislike about the product?
My only issue which is so minimal, I only mention it so I can extol the responsiveness of the FreshDesk support. The Dashboard was not refreshing tickets when their status was updated. I received a recommendation that solved the issue within a a day of submitting my issue.
What problems is the product solving and how is that benefiting you?
FreshDesk has reduced our lead engineers email in his inbox. Our junior developers handle 90% of the issues submitted and when they need to accelerate to a lead engineer, it is seamless and quick. The result is exactly what we were looking for. A support system to solve our client issues in a timely and communicative way.
Easy to use and customer service is very responsive
What do you like best about the product?
The layout of Freshdesk. It is very easy to use and keeps all of our tickets and emails organized.
What do you dislike about the product?
Sometimes when you click on unresolved tickets, it appears blank even though there are actually tickets that are open.
What problems is the product solving and how is that benefiting you?
We use it as our customer service ticketing system, which allows us to easily sort through customer inquiries and respond in a timely manner.
The Solution to Managing Customer Help Inquiries in the Most Effective Way Possible!
What do you like best about the product?
The ability to assign and sort our customer help tickets by group.
What do you dislike about the product?
The global search parameters aren't robust enough. Should be able to search by date range.
What problems is the product solving and how is that benefiting you?
Freshdesk has been our answer to an unorganized and stressful system of handling customer help inquiries on a per employee basis. With Freshdesk, our Help Desk is completely synchronized between employees. We have eliminated duplication of effort on our end and are better able to service our customers in a much more efficient and professional manner.
Recommendations to others considering the product:
Do yourself a favor and try Freshdesk. We did and are pleasantly surprised!
Freshworks Review
What do you like best about the product?
1. Configuration is fairly user-friendly and transparent
2. Native features are also pretty good
3. Support is easily accessible from within the admin panel
4. Nice native CSAT feature
5. Knowledge-Base feature is also decent
2. Native features are also pretty good
3. Support is easily accessible from within the admin panel
4. Nice native CSAT feature
5. Knowledge-Base feature is also decent
What do you dislike about the product?
1. Live Chat is becoming a separate product with separate pricing
2. No native support for creating new tickets when answering a closed one - needs to be set up though a complicated API -webhook interaction
3. Forum has limited functionality for purposes outside of support
4. No customizeable keyboard shortcuts.
2. No native support for creating new tickets when answering a closed one - needs to be set up though a complicated API -webhook interaction
3. Forum has limited functionality for purposes outside of support
4. No customizeable keyboard shortcuts.
What problems is the product solving and how is that benefiting you?
Serves it's purpose - keeps support requests organized, has the most important functionalities. Ticket system and livechat work as advertised.
Recommendations to others considering the product:
I strongly recommend reading through the documentation and trying the free trial, answers a lot of questions. If not - you get chat support throughout your trial so you get most of the things you want to know answered.
showing 2,001 - 2,010