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Freshdesk is easy and intuitive.
What do you like best about the product?
It's simple and intuitive and can easily be taught to new hires.
What do you dislike about the product?
Some settings can be confusing and not exactly what we need but we've worked around it.
What problems is the product solving and how is that benefiting you?
We are constantly decreasing our resolution time and the reporting on Freshdesk has made it so simple to track that.
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excellent way to handle problems
What do you like best about the product?
The prompt service and reply from your people, they actually help properly step to step and serve the solution in the simplest and best possible way. The ticket management system is the best which helps us to keep the work lead monitoring proper
What do you dislike about the product?
Nothing as such to dislike about the service and the problem i had was sought properly and in the right way. The thing i dislike the most was when i created new agent id`s and was not able to login from them those 2 days my work suffered.
What problems is the product solving and how is that benefiting you?
We are using Freshdesk to Keep track of customer conversations by converting them into tickets, and
converting all incoming emails into tickets. Then prioritize, categorize and assign them to the right people.
converting all incoming emails into tickets. Then prioritize, categorize and assign them to the right people.
Recommendations to others considering the product:
Yes
Great Service
What do you like best about the product?
The response time is unbelievable quick. Roshni, was so helpful and patient with all the questions I had. Was a pleasant experience.
What do you dislike about the product?
It can be a bit complicated to use at times. I'm not always entirely sure what things stand for (e.g FCR).
What problems is the product solving and how is that benefiting you?
How to integrate surveys into Freshdesk.
Great new help desk system.
What do you like best about the product?
The support and getting a live agent on the phone.
What do you dislike about the product?
Support has been great! I don't have any issues yet.
What problems is the product solving and how is that benefiting you?
Auto reply e-mail when a new user sets there account with fresh desk.
Recommendations to others considering the product:
Need help with data base conversion before switching over.
Simple Support Tool
What do you like best about the product?
It is quite a simple tool with a quick interface. Ticket fields are easy to create and customize
What do you dislike about the product?
Lacks robustness of reporting.
When you have many fields, they're pretty clunky. My ticket fields are often longer in sidebar than my tickets.
The KB area UI could use some work.
When you have many fields, they're pretty clunky. My ticket fields are often longer in sidebar than my tickets.
The KB area UI could use some work.
What problems is the product solving and how is that benefiting you?
We can accept support tickets.
Affordable and intuitive customer support tool
What do you like best about the product?
Very easy to use tool. Have almost every features we need built-in the tool. They also listen to our requests and develop the extra plug-in to meet our needs. The Marketplace offer rich apps integrate with Freshdesk which is also a plus. Oh did I mention about their superb customer service? I am so happy with their knowledgeable and friendly agents who always reply to my tickets quickly with great solution.
What do you dislike about the product?
I cannot think of anything I dislike about Freshdesk. It is a question that I have no answer for.
What problems is the product solving and how is that benefiting you?
We are a software company so we use Freshdesk to receive, organize, prioritize, assign resources to own support requests from our customer. It helps us to have bird eye views to see big picture as well as details view of each tickets in a couple clicks. Moreover, the built in knowledge base bases on our customer's questions to suggest matching topics which helps them do self service and save us a lot of time.
My Experience With Freshdesk is amazing
What do you like best about the product?
The Quality of the support, faster answers, and their team help me out with my issue really easy. I found a issue in they email servers and just few clics my problem is gone, i love it.
What do you dislike about the product?
Nothing that i dislike at this time, i think they are doing great, my latest issue was solved in less of 24 hours, i think the most important thing is to be in time for our problems.
What problems is the product solving and how is that benefiting you?
Well my last problem was Mail Sending issue from freshdesk to my self domain Rivela.cl, and the benefits are to use they helpdesk for us. Today we make a support to my customers with Freshdesk thanks to the support team.
Recommendations to others considering the product:
I was working with Freshdesk in other company and right now i consider to share Freshdesk to another companies with im working with.
Support
What do you like best about the product?
How fast the support is, how friendly the support is.
What do you dislike about the product?
There is nothing wrong with freshdesk, nothing bad too say
What problems is the product solving and how is that benefiting you?
Just started
Great Support and Product
What do you like best about the product?
Freshdesk is a great help desk program. I like that it is cloud based and is flexible to our needs.
What do you dislike about the product?
I do not have many dislikes. I would like to see the ability to add more than one company to a customer, but outside of that it is perfectly suited to our needs.
What problems is the product solving and how is that benefiting you?
Consolidates our ticketing and knowledge base in one place and is easy for our customers to reach us and help themselves.
Great CRM platform, professional look and professional quality
What do you like best about the product?
Lots of customizability, which allows us to use Freshdesk to fit our needs, rather than fitting ourselves into a cookie-cutter CRM platform
What do you dislike about the product?
Converting calls into tickets is tough since we convert EVERY contact into a ticket.
What problems is the product solving and how is that benefiting you?
Great data analytics
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