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Wonderful Tool
What do you like best about the product?
I like the best Freshdesk is the interface and way it's designed to handle emails and resolve in a easier way. It's a must needed office tool to complete all the customer's queries under one platform :)
What do you dislike about the product?
Nothing much because it's an amazing tool to all who would liked to handle the customer queries. You can add a feature to login through the mobile number that's all.
What problems is the product solving and how is that benefiting you?
All my emails are under one platform and I can easily assign them to my fellow tem members and also monitor the ticktes. This will help me to reslove the queries on the and keep up the SLA.
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Freshdesk experience
What do you like best about the product?
Easy to navigate, simple to use. Quick and reponsive support.
What do you dislike about the product?
Sometimes it takes too long to uodate tickets.
What problems is the product solving and how is that benefiting you?
I cannot point an issue
The best ticketing platform on the market!
What do you like best about the product?
Freshdesk is very intuitive and user friendly, everything works flawlessly and with almost no bugs and hick ups.
What do you dislike about the product?
Nothing that I can type in from the top of my head.
What problems is the product solving and how is that benefiting you?
It's solving the company needs for ticket logging and it helps be with reports and following KPIs.
Has been a good experience.
What do you like best about the product?
ticketing and merging system. Also, the export data option.
What do you dislike about the product?
Needs to improve more towards reporting in starting plans.
What problems is the product solving and how is that benefiting you?
Accomodating all request and complaints under single platform and having an option to create SLA.
Outstanding CRM
What do you like best about the product?
It is very easy to use. It has a lot of usefull features. The interface is user friendly and easy to navigate. There is virtually no downtime. Support has been excellent and timely.
What do you dislike about the product?
There should be more integrations such as Vonage AI and ChatGPT and other AI tools. I would like to see more user friendly app development tools that you can use from scratch.
What problems is the product solving and how is that benefiting you?
It is a all in one package where our team can diagnose, service and troubleshoot our customer's issues and questions. This software helps with keeping our customers happy.
is an usefull and versatil tool, for virtual agents
What do you like best about the product?
the shortcuts, makes your work efficient
What do you dislike about the product?
i really like it, there is nothing specific i dislike
What problems is the product solving and how is that benefiting you?
the link between the user and the agent, replacing the mail, you can have the predeterminated answer, articles, and a lot of thing that control and facilitate your work and the performance
Flexible and amazing
What do you like best about the product?
It is very easy to use and the reports tab are extremely user friendly
It offers a customized dashboard on the common metrics like number of tickets created,solved one touch and sLAs
It offers a customized dashboard on the common metrics like number of tickets created,solved one touch and sLAs
What do you dislike about the product?
I sincerely has nothing to state as a dislike I really enjoy using Freshdesk
What problems is the product solving and how is that benefiting you?
Enables multiple departments to use the same system and have a record of all customer interactions
Convinient and Amazing
What do you like best about the product?
Segmented areas to quickly add product Knowledge
Easy to maneuver
Keeps records of all customer-related issues for reference
Currently, one can easily edit an agent's access to the system,
Easy to maneuver
Keeps records of all customer-related issues for reference
Currently, one can easily edit an agent's access to the system,
What do you dislike about the product?
The lagging at peak hours
Frequent downtimes
Frequent downtimes
What problems is the product solving and how is that benefiting you?
Product Knowledge Update- great reference area
Self-service by customers using the BOT
Non-voice communication reduces the amount used in calling in
Canned Messages-uniformity when communicating with all our customers
Self-service by customers using the BOT
Non-voice communication reduces the amount used in calling in
Canned Messages-uniformity when communicating with all our customers
Good communication tools
What do you like best about the product?
It help us to stay connected with our network and respond back within the timeline. Communication at the top level and replies to the team
What do you dislike about the product?
I think there is not much to dislike about Freshdesk.
What problems is the product solving and how is that benefiting you?
Day to day customer queries and issues.
Great Ticketing System!
What do you like best about the product?
It's a super user friendly website that is easy to navigate and train new users on. I love the ability to have a dashboard that keeps track of tickets per user, ratings on tickets, different ticket status, and you are able to utilize a 'round robin' feature to ensure that tickets are evenly distributed amongst a team.
What do you dislike about the product?
I haven't found any roadblocks or hiccups with the current system yet, all seems to be working well for our need for the site!
What problems is the product solving and how is that benefiting you?
Organization and time management of tasks, keeping track of projects and deadlines within a team (and sub-team) role within our department, the ability to create internal notes on tickets without alerting the requester, the ability to automate specific tasks to make it easier on the internal user and the ticket requester as well.
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