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Customer service experience with Freshdesk
What do you like best about the product?
The ability to instantly chat with them.
What do you dislike about the product?
Passive aggressive answers, long time to develop customer requested features.
What problems is the product solving and how is that benefiting you?
Customer ticketing, ease of use.
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My experience of freshdesk
What do you like best about the product?
Simple,fast,cheap,good customer service.
What do you dislike about the product?
The login issue was the only thing i was having trouble with. Now i am good.We will see!
What problems is the product solving and how is that benefiting you?
I got no problems so far.The only thing i disliked was the login issue which was quickly fixed.The benefits were the easy communication between the clients and the headquarters.Really good and helpful!
Freshdesk is Great
What do you like best about the product?
Clean and easy to use! Ticketing system is great!
What do you dislike about the product?
Some customization options are still being developed.
What problems is the product solving and how is that benefiting you?
Refreshingly easy ticketing system.
Recommendations to others considering the product:
Works great for starting off. Will take time for more robust options to come forward, and there are a few bugs here and there.
Great tool, for those looking to support their clients 24x7 via helpdesk.
What do you like best about the product?
The mobile app is great, I like getting notifications, and being able to assign them easily to users. Also the ability to close tickets, and integrations with tools like trello, and freshdesk Great Tool! The Free subscription Model is great to get your started and familiar with the tool. Also there was an issue with the Mobile App with the new login service, and I spoke with customer support and it was fixed perfectly in less than 24hrs! Great support!
What do you dislike about the product?
Gets a little costly if you need more integrations. Search and filtering out a large amount of tickets can get a little difficult. Also I have clients with multiple emails, if I could merge those clients into the same client, but it continue to accept multiple emails from there.
What problems is the product solving and how is that benefiting you?
I can support my clients and track all the valuable information provided from them, as well as find those details later via search in the tool.
Very good Helpdesk solution
What do you like best about the product?
I like freshdesk’s clean UI, and it’s great admin management. Overall it's quite a great product that does it's job well. Also it provides a lot for free which is very nice.
What do you dislike about the product?
I wish the mobile Apps offered more, it seems like to do many functions one must use the desktop app.
What problems is the product solving and how is that benefiting you?
It makes answering support questions a 100 times easier than email.
Great tool and great team
What do you like best about the product?
I really like the way it’s so easy to configure the tool. Intuitive and clear usage. The support team is very reactive ans supportive when contacted by chat or mail.
What do you dislike about the product?
Although the Mint UI is nicer Andy more modern, there are still gaps between the old and new and have an impact act on the agent view and usage. Also, dashboards are not customisable which is something competitors offer.
What problems is the product solving and how is that benefiting you?
Switching to freshdesk helped us force ourselves to rethink how we work and making sure to apply the right way of working.
This change is huge but Freshdesk helps us in the process.
This change is huge but Freshdesk helps us in the process.
Got the answer I needed quickly
What do you like best about the product?
The person I spoke to was well-versed on the issue I was experiencing and could give me the options available to solve the issue
What do you dislike about the product?
Nothing note worthy, but I would have preferred some options to customise how Freshdesk handles threading
What problems is the product solving and how is that benefiting you?
helping internal customers
Good Product
What do you like best about the product?
The ability to automatically create tickets from email.
What do you dislike about the product?
Have not come across anything yet that we dislike.
What problems is the product solving and how is that benefiting you?
Having a central location for all of our tickets.
Recommendations to others considering the product:
Use more then the base version
Freshdesk Review
What do you like best about the product?
They replied very fast. I liked the option of the mobile app. Helps when I am on the go and forgot where exactly i needed to be.
What do you dislike about the product?
Not much to dislike. Before I knew about the app, accessing freshdesk from my phone was horrible. I couldn't see anything.
What problems is the product solving and how is that benefiting you?
Technology questions for teachers.
Move to Freshdesk was the right choice
What do you like best about the product?
The appearance of the interface. The ease of use. Our customers easily transitioned and have provided positive feedback. The customer portal has added value for us. The solution center, we are now building FAQ's for our customers to access. The ability to quickly export out data.
What do you dislike about the product?
Ability to customize a bit more than what is available. More filter options such as being able to exclude one specific customer for example with a "do not show" function instead of using say tags or rules. We've had some issues with notifications/email responses being delayed. Issues with FD third party email. Miss having an auto refresh, it's not available in the standard view which is the preferred view.
What problems is the product solving and how is that benefiting you?
Our customers are able to see all their tickets regardless of who submits, they are managing them more and closing them on their own. Helpdesk activity screen being able to see what is going on at a glance.
Recommendations to others considering the product:
Highly recommend. Easy to learn and use. The mobile app is a great tool as well. The Freshdesk support team is quick to address any concerns or issue. Our team members and customers easily adapted to the new software and it was a seamless transition from our old help desk to our new one.
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