Freshdesk Omni
Freshworks Inc.Reviews from AWS customer
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One of the best customer service portal solutions available in the market.
What do you like best about the product?
Its economical and easy to set up.
Setting up is very fast.
My friend used this solution in his startup and is quite happy with it.
Setting up is very fast.
My friend used this solution in his startup and is quite happy with it.
What do you dislike about the product?
I would loved if there dashboard could have more customizations available. Sometimes filtering of data is a pain there.
What problems is the product solving and how is that benefiting you?
Ita easy to set up customer service for new businesses and can scale up quite well.
Freshdesk review for customer support
What do you like best about the product?
Freshdesk makes it very easy to achieve customer support goals through any of the cahnnels we wish to use (especially, social media, email and phone)
What do you dislike about the product?
we have yet to encounter faults in the software
What problems is the product solving and how is that benefiting you?
We have the benefit of problem solving and reaching our cutomer service goals through various online channels/apps, meaning all we really need is internet in order to work.
Freshdesk Review
What do you like best about the product?
I love the adaptability of the product. It is very easy to configure and customize to a specific workflow. I also really like the ability to program automation to make my team more efficient.
What do you dislike about the product?
There are some seemingly basic functions that are lacking. The biggest one is the inability to blind carbon copy someone on a new outbound email from the system.
What problems is the product solving and how is that benefiting you?
Freshdesk has definitely increased the team's efficiency through the use of scenario automation and ticket templates. We spend less time manually recording crucial ticket data and that allows us to focus on solving the problem. It also keeps the data much cleaner.
Recommendations to others considering the product:
Be patient. Obvious and valuable changes do not come quickly.
Nice support tool, deployed instantly
What do you like best about the product?
1. very easy to get started, publish the service in minutes
2. nice and modern pages design (mint)
3. prompt custom support
4. reliable service level
2. nice and modern pages design (mint)
3. prompt custom support
4. reliable service level
What do you dislike about the product?
customer cannot be deleted completely (only marked deleted but still in DB).
What problems is the product solving and how is that benefiting you?
The fast deployment of a customized dedicated service portal to our new customers.
Project and Service Delivery Manager
What do you like best about the product?
clarity, function, good pricing meeting our needs
What do you dislike about the product?
it's a cloud, you can not bend the system perfectly for your needs
What problems is the product solving and how is that benefiting you?
supporting of our clients (websites, e-shops, applications)
All communication is on one place
All communication is on one place
Support
What do you like best about the product?
The overview in realtime. Quick access to all tickets that has been made. Good overview for all in the company to see what kind of ticket, how many we recieve.
What do you dislike about the product?
Not much By paying by invoice it is difficult to update and upgrade. Have to pay by creditcar.
What problems is the product solving and how is that benefiting you?
Customer inquiries.
Great tool with minor weaknesses
What do you like best about the product?
intuitive user interface
helpful support
helpful support
What do you dislike about the product?
it ist not possible to give the chat a break (during the night or lunchbreaks for example)
German translation is incomplete
German translation is incomplete
What problems is the product solving and how is that benefiting you?
customer support via email + chat with one tool
Best tool for customer support management
What do you like best about the product?
We were struggling to handle customer emails in gmail. Freshdesk was an ultimate solution.
What do you dislike about the product?
Many features are available in paid version but pricing wasn't affordable for us because of charging per agent.
What problems is the product solving and how is that benefiting you?
Customer Support is being handled perfectly without missing a single email. Each email are coming as a ticket.
Dececent for a small call center
What do you like best about the product?
Basic functionality is easy to use, company and support is very rapid.
What do you dislike about the product?
Lightweight reporting features, limited exporting abilities. Jira integration is welcome, but somewhat awkward.
What problems is the product solving and how is that benefiting you?
Basic customer help desk functionality.
Very intuitive tool
What do you like best about the product?
Instant support, very powerful help desk system.
What do you dislike about the product?
Bad Spanish translations.
Can not change user details as Admin in new version.
Can not change user details as Admin in new version.
What problems is the product solving and how is that benefiting you?
IT, Facilities Management.
Recommendations to others considering the product:
Very easy setup and support.
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